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22
Apr
TV interference warning in Knaresborough
Knaresborough residents have been warned they could experience TV interference due to work upgrading mobile network services.
The 4G and 5G upgrade should improve mobile speed, performance and coverage.
But it could also lead to intermittent sound, blocky images (pixelation) and loss of signal to TV received through an aerial such as Freeview, BT, TalkTalk and YouView.
Free support for residents affected is available from Restore TV, which is an independent programme created by Digital Mobile Spectrum Limited, an organisation owned by the UK’s four mobile network operators: EE, Virgin Media O2, Three and Vodafone.
Restore TV’s role is to ensure people can continue to watch free-to-view TV if mobile service upgrades cause TV interference.
The programme offers additional support for people aged 75 years and older, are registered blind or partially sighted or receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.
Ben Roome, chief executive of Restore TV, said:
If you see new TV interference, we’re on hand to help you resolve the issue. We can send a Restore TV filter, free of charge, for you to fit between your aerial lead and TV or set-top box to remove mobile signals and allow you to watch free to view TV as normal. Full instructions are included, and we can provide further advice online and by phone if needed.
In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost, depending on eligibility.
Cable and satellite TV, such as Sky or Virgin, are not affected. However, viewers with these services, who also watch free-to-view TV through an aerial, can receive a free Restore TV filter.
Residents are more likely to be affected if they live in an area with weak digital television reception, have a TV signal booster and have a TV aerial close to a mobile mast.
Viewers experiencing interference can contact Restore TV on 08081313800 (calls are free from landlines and mobiles) and at restoretv.uk.
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