How has Northern performed since government control?

The government takeover of Transpennine Express has shone a light on a similar service closer to Harrogate.

Northern, which operates trains to Harrogate and Knaresborough between Leeds and York, was effectively nationalised back in March 2020.

The then Transport Secretary, Grant Shapps, brought the company under government control from March 1, 2020, amid years of cancellations and delays.

Northern has been operated by the government’s DfT OLR Holdings Ltd for the last three years.

So, what can passengers of Transpennine Express learn from Northern’s performance since then?

Northern performance

The Office of Rail and Road collects annual statistics on the performance of rail companies.

Most recent annual figures, published in July 2022, show Northern managed 465 stations at the end of March 2022 compared to 478 before it was brought under government control.

It also shows that the percentage of trains cancelled was 3.3% compared with 4.1% in the 2019/20.

The figures are caveated by the fact that 2020/21 was effected by the coronavirus pandemic, when fewer people travelled by train and the country was put into lockdown three times.

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Meanwhile, the percentage of trains on time between April 2021 and March 2022 was 67.0% compared with 76.3% in the previous year and 55.1% in 2019/20.

The number of passenger complaints has also dropped since 2019/20 from 34.249 to 14,379 in 2021/22.

Perhaps the most striking figure is the number of delay compensation claims.

In 2019/20, this stood at 364,689 and fell to 22,836 the following year. In 2021/22, the figure was 98,934.

How has Northern performed since government control?

The number of passenger delay compensation claims at Northern since 2018/19. Data: Office for Rail and Road.

More recent figures show similar results.

In April 2023, 65.6% of trains were on time, while 2,545 services were cancelled in full.

Brian Dunsby, of the Harrogate Line Supporters Group, said the group was pleased with the way that Northern has performed since going under public ownership.

He said:

“We believe that the Harrogate line services have performed very well since it came under public control in 2020 – especially so considering the recent pandemic and the industrial action that followed.

“The services that we lost for six months during the cut backs in 2022 have all been restored and they are very well used.

“The latest timetable just issued starts on May 21, 2023, and it includes all the vital services needed to operate a half-hourly frequency between Harrogate and Leeds and between Harrogate and York – from early morning until late evening.  So we are very happy – provided that they do actually operate as planned.

“The three-car Class 170 trains are much larger and  more comfortable, much quieter and faster than the previous Class 150 series and the even older Class 140 series trains. The passenger loading does appear to be increasing – but not to the point of being over-crowded.

“We do hope that Northern Trains continues to keep up the latest scheduled timetable.”

Need for a reset

For politicians in the north, the decision to put Transpennine into government hands was necessary.

Lord McLoughlin, chair of Transport for the North, said Transpennine needed “a reset” to improve.

He said:

“We welcome the decision announced by the Secretary of State to bring the contract under Operator of Last Resort (OLR) for TransPennine Express.

“The TfN Board’s position on this issue has been clear for some considerable time, that services need to significantly improve. While we have seen some improvements over recent months, to achieve the performance levels passengers expect and deserve, and that the northern economy needs, there is a need for a resetting of the operation.

”We will now look forward positively to discussing with our members and working with the government to ensure the best way to achieve a service that meets the expectations of those living and working in the north.”

Harrogate Bus Company fares to increase tomorrow

Bus fares in the Harrogate district are set to increase from tomorrow.

Transdev, which runs Harrogate Bus Company, has an announced an increase in prices on some of its tickets from Sunday, May 14.

It will effect services in Harrogate, Knaresborough and Boroughbridge.

However, tickets for single fares will remain at the £2 cap until the end of June – but will return to original prices with no increase as of July 1.

A statement from the bus firm said:

“Unfortunately due to the rate of inflation we are seeing the cost of running our buses increasing. 

“We’ve been able to freeze many of our fares – our single and return fares will not change, including the £2 maximum single fare. 

“We still think these fares offer excellent value for money, especially compared to the cost of driving and parking.”

The price increases will be as follows:

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Driver banned after failing to stop at serious crash in Harrogate

A man has been banned from driving after failing to stop and report a serious crash on Harrogate’s Cold Bath Road.

Harris Hendry-Hussain, of Swinton Court, Harrogate, pleaded guilty to three offences in relation to the crash in the early hours of March 6 last year.

The 21-year-old crashed his Volkswagen Golf into two cars, a Seat Ibiza and a Peugeot, causing “substantial damage” to both vehicles.

The crash blocked Cold Bath Road at 3.10am and left one passenger of the Volkswagen requiring hospital treatment for neck and back injuries.

In a statement at the time, North Yorkshire Police said it was “sheer luck” no one died.

Hendry-Hussain appeared before Harrogate Magistrates Court for sentencing yesterday after admitting driving without insurance, failing to stop after a road accident and failing to report the accident.

The prosecution told the court that when police arrived at the crash on the morning of March 6, Hendry-Hussain was not at the scene.

Once he was found by officers and interviewed, he initially told police that he “did not know who was driving” the Volkswagen.

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The court heard that, after a forensic investigation of the car, officers interviewed the 21-year-old for a second time. He declined to comment.

He was later charged with three offences. Hendry-Hussain initially denied the charges, but later changed his plea at a hearing on April 24.

His defence told the court that Hendry-Hussain had “accepted the offences” put to him and that he had “done something really stupid”.

The court also heard that the defendant was already serving a community order for a separate offence, which was imposed by the courts after the crash.

Magistrates banned Hendry-Hussain from driving for 12 months.

He was given a 12-month community order requiring him to undertake 20 days of rehabilitation activity and 150 hours of unpaid work.

He was also ordered to pay a victim surcharge of £95 and £150 in court costs.

Business Breakfast: Boroughbridge company celebrates long-service staff milestone

It’s time to join the Stray Ferret Business Club. Our next networking event is after-work drinks at Manahatta, on May 25th at 5:30.

Don’t miss out on this chance to network with businesses from across the Harrogate district. Get your tickets by clicking or tapping here.

A Boroughbridge company is celebrating reaching a milestone as 200 employees have now worked for the firm for 10 years.

Reed Boardall, which is based off Bar Lane, was founded in 1992 and has gone onto become one of the biggest employers in the area with 745 staff.

The company operates in food logistics and reports a turnover of £66 million.

As well as over a quarter of staff having completed more than ten years of service, 31 have chosen to stay with the company for two decades or longer.

Andrew Baldwin, managing director of Reed Boardall’s cold storage division, said: 

“There’s no doubt that our high staff retention levels play a key role in the continued success of the business and our ability to consistently deliver on our promises to our customers. We don’t use any agency workers, instead all of our team are long term employees, many of whom have built up valuable understanding and knowledge about what we do and this gives continuity to the business, enabling us to be the reliable, responsive partner that our customers need.

“This constancy of approach is reinforced by the high numbers of family members all working here across the generations- we have numerous husbands and wives, a mother and daughter and several dads and sons as well as a husband, wife and father in law. What makes us unique is that we have the same staff, providing the same levels of service – it is all about the people and we’re proud that so many of our team choose to stay with us.”

Harrogate financial firm launches rebrand

A Harrogate financial services firm has launched a rebrand.

FinancialForce, which is based at Cardale Park, has renamed itself as Certinia.

The company was co-founded in 2009 by local businesswoman Deb Ashton.

The firm has gone onto employ more than 1,000 people at offices across five countries.

Speaking about the rebrand, Scott Brown, chief executive of Certinia, said:

“FinancialForce was the perfect name when the company was founded in 2009 describing its intent to deliver ERP on Force.com.

“Over the past decade, the company invested heavily to become the most trusted PSA solution in the market.

“Now, we have expanded our ERP leadership with the addition of FP&A, and recently launched new products in two additional markets with Customer Success Cloud and Services CPQ. Together, these are a comprehensive and tightly integrated platform for services businesses. It was time to ensure our name and brand align with all we do in the marketplace today.”

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Ripon temporary gym to remain in place until 2024

The temporary gym at the Jack Laugher Leisure and Wellness Centre in Ripon looks set to remain in place until March next year.

The £300,000 facility, which is operated by Brimhams Active on behalf of North Yorkshire Council, was installed last month.

The installation enabled the closure of the existing gym on the upper floor of the 28-year-old leisure centre next to the new swimming pool, paving the way for ground stabilisation works costing £3.5 million to be carried out under the building.

In a statement due before next week’s full council, Cllr Simon Myers, executive councillor for culture, arts and housing, confirmed that the facility is expected to be in place until next year.

He said:

“The temporary gym will include the high-quality, state-of-the-art Technogym equipment currently available in the existing leisure and wellness centre.

“As well as expert advice and guidance from the Brimhams Active team, customers will still be able to use the changing and shower facilities in the new pool area, as well as the sauna and steam suite as they will remain open as normal.

“Group exercise classes will also continue to be provided at Hugh Ripley Hall. The new swimming pool will remain open as usual.

“The temporary gym will be used until the refurbishment project is completed by March 2024.”

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The installation of the gym comes after an investigation into ground conditions beneath the older half of the leisure centre after an underground void was discovered in 2020.

At the time, Harrogate Borough Council said the void is understood to have been “present for a number of years and was only discovered when the reinforced concrete slab, which provides the foundation for the new swimming pool, was cast”.

Business Breakfast: Ripon nail salon named best in Yorkshire

It’s time to join the Stray Ferret Business Club. Our next networking event is after-work drinks at Manahatta, on May 25th at 5:30.

Don’t miss out on this chance to network with businesses from across the Harrogate district. Get your tickets by clicking or tapping here.

A Ripon nail salon has won best salon in Yorkshire at the Hair and Beauty Awards UK.

LoveUrban Nail Design, which was founded by Samantha Lund, picked up the award for “Best Nail Salon” in the Yorkshire and Humber region.

Ms Lund, who started her business during the covid lockdown after training to become a nail technician eight years ago, said she was “incredibly proud” to win the prize.

She said:

“I am incredibly proud of my accomplishments and so grateful to my family and clients for their unwavering support over the years, and so thankful to The UK Hair and Beauty Awards for voting me and my salon as the Best in Yorkshire and Humber.

“I love my career and all the challenges it gives me.”

Harrogate BID commissions street entertainers

Harrogate Business Improvement District has commissioned a series of street performances to take place in Harrogate town centre.

The street shows run until Christmas and will take place in areas across the town.

Harrogate street performance artists return to the town centre.

Harrogate street performance artists return to the town centre.

It will include performers such as Val & Halla, PC Gone Mad, Maniax, Edmund & Hillary and the Dub Step Elves.

Matthew Chapman, manager of Harrogate BID, said: 

“Our street performers have a great reputation for developing engaging and visual street theatre performances and shows.

“When we have arranged this type of entertainment previously, everyone has enjoyed the comical and family-friendly nature of these lively performances.

“We are delighted to bring the entertainment back to the town centre through a series of new shows.

“We have already received lots of positive feedback on the artist performances from residents, and we are sure that they will bring plenty more smiles.”

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Developers lodge fresh plan to convert Harrogate office block into flats

A developer has lodged fresh plans to convert Simpson House in Harrogate into flats.

Bramhope Property and Investments Limited has tabled the proposal to North Yorkshire Council to convert the the former office block off Clarence Drive into 12 flats.

Documents submitted to the council detail plans to create 12 two-bedroom apartments.

It would see the ground, first and second floors converted.

The move comes after two previous proposals to change the use of the office block to residential were refused in 2022.

Meanwhile, another application by Artium Group was withdrawn in July 2022 amid concern from Harrogate Borough Council officers over the impact on neighbouring trees.

However, in the latest proposal, developers have said the building is already surrounded by residential properties.

It said:

“The ground and first floors of the building have been vacant for several years and the second floor of the building has recently become vacant. 

“The building is surrounded by existing residential properties which are previously converted office buildings surrounded by mature trees.”

North Yorkshire Council will make a decision on the plan at a later date.

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Council in discussions with Harrogate Station Gateway contractor

North Yorkshire Council has been in early discussions with a contractor over the £11.2 million Harrogate Station Gateway scheme.

Richard Binks, head of major projects at the authority, revealed the council had held initial talks, known as “early contractor involvement”, with national highways firm Galliford Try.

Mr Binks said the company, which employs 3,700 staff, had been consulted on potential construction costs ahead of work starting on the scheme.

The project was backed by the Harrogate and Knaresborough area constituency committee, which advises North Yorkshire Council, by 10 votes to three at a meeting on Friday.

It paves the way for the council’s ruling Conservative executive to give the project the go-ahead on May 30.

Mr Binks told the area constituency committee:

“We are working with a tier one contractor called Galliford Try.

“We are getting monthly market valuations on potential construction cost coming forward before the final tendered price.”

The Stray Ferret has approached North Yorkshire Council to ask about the nature of the discussions with the company and whether Galliford Try is the preferred contractor for the scheme.

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The move comes as the company has also been appointed to similar projects, funded by the government’s Transforming Cities Fund, in Stoke-on-Trent and Sheffield.

Galliford Try also took over the construction of the Lincoln Eastern Bypass scheme in 2018 from Carillion, which collapsed.

The appointment led to the project running over Lincolnshire County Council’s budget by £24 million.

‘Piecemeal vanity project’

The scheme will see Station Parade reduced to one lane of traffic so a bus lane and cycle route can be built and James Street partly pedestrianised.

Cllr Pat Marsh, who was one of the three councillors to oppose the project last week, described it as a “piecemeal vanity project”.

Cllr Marsh — who is leader of the Harrogate and Knaresborough Lib Dems — said the scheme had been characterised by poor consultation and lack of any business impact assessment.

But Mr Binks and fellow council officers said it would rejuvenate the area around Harrogate’s train and bus stations and boost the local economy.

Senior North Yorkshire councillors are expected to ratify the gateway plan on May 30.

Government rejects 13-home plan on former Ripon timber yard

The government has rejected a plan to build 13 homes on a former Ripon timber yard.

Red Tree Developments wanted to demolish buildings at the site of the former NY Timber yard to build the homes. The site on Trinity Lane was home to a timber yard from 1860 to 2018.

However, Harrogate Borough Council rejected the plan in December 2020 on the grounds that the scheme would cause “unacceptable harm” to the Ripon Conservation Area.

The developer took the authority to appeal. However, the government’s Planning Inspectorate has now dismissed the challenge.

Zoe Raygen, planning inspector, rejected the proposal on the grounds that the scheme did not have sufficient ground investigations and the impact on nearby heritage assets.

She said:

“The loss of the undesignated heritage asset would be harmful and would cause harm to heritage assets, but this harm would be outweighed by the benefits of the proposal.

“The proposal is in conflict with Policy NE9 of the Local Plan, and given the implications for stability and safety of future occupiers, this brings it into conflict with the development plan as a whole.

“The material considerations I describe above are not sufficient to outweigh that conflict in this instance.”

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Jay Everett, a planning consultant who submitted the appeal on behalf of Red Tree, said the loss of the timber yard building would offer “no contribution to the setting”.

Red Tree bought the 0.64-acre plot, which is adjacent to the listed buildings, Holy Trinity Church of England Junior School and St Wilfrid’s Catholic Church, from Cairngorm Capital for an undisclosed sum in 2020.

In its original planning application, the developer said the timber yard, which is not listed, must be replaced due to its “poor state of repair”.

Meanwhile, Red Tree lodged a separate application for the site in February.

The new proposal seeks consent for the change of use and conversion of the former warehouse space to form 12 houses.

Business Breakfast: Ripon auctioneers announces new name and sales structure

It’s time to join the Stray Ferret Business Club. Our next networking event is after-work drinks at Manahatta, on May 25th at 5:30.

Don’t miss out on this chance to network with businesses from across the Harrogate district. Get your tickets by clicking or tapping here.

A Ripon auctioneers has announced a new name and sales structure.

Elstob & Elstob, based on Charter Road, has re-branded as Elstob Auctioneers following a change in direction that positions David Elstob as the sole director of the company.

The company has also revealed a new logo and signage to mark the change.

Meanwhile, it has also restructured its auction calendar which will see it host a four-weekly Fine Art and Antiques Sale. 

The first sale in the new schedule will take place over three days from Thursday 18 to Saturday 20 May, starting each day at 9.30am. 

David Elstob, director at Elstob Auctioneers, said:

“We like to have a close dialogue with our customers and always listen carefully to any feedback they might have.

“A common theme from buyers was that they would prefer to have sales containing a mixture of items which makes browsing though the catalogues more engaging with a greater opportunity of spotting pieces of interest.

“Moving our sales to the end of the week and including a Saturday will also enable more people to take part and the regularity of a monthly auction will mean that people can anticipate the timing of the sales.”

For more information on the auction house, visit the Elstob Auctioneers website here.

Pictured above: Left to Right: David Elstob (Director); Melanie Saleem (Jewellery Specialist and General Valuer); Camilla Rawlinson (Saleroom Manager); Nigel Whitfield (Photographer); Henrietta Graham (Consultant); and Rohan McCulloch (Paintings and Sculpture Specialist).

Harrogate accountancy firm staff to take on three peaks challenge

Staff at a Harrogate accountancy firm are set to tackle the three peaks to raise money for charity.

A dozen employees at Saffery Champness will tackle the Yorkshire Three Peaks on June 17.

The team at Saffery Champness which are taking on the three peaks.

The team at Saffery Champness which are taking on the three peaks.

The firm is taking on the challenge to raise money for Marie Curie, a charity which has had a personal impact on some of those taking part.

Kathryn Belton, senior manager at Saffery Champness, said:

“We plan team building and social events throughout the year, but there was a real consensus that this challenge should be about more than just having a good time together.

“Some of those involved have experienced the fantastic work of Marie Curie and so we are really hoping to smash our target of £2,200 for this great cause.”

To donate to Saffery Champness’ fundraising challenge, visit the donation page here.

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