The closure of the St George Hotel is symptomatic of the huge challenges facing the hospitality industry, according to the leader of the group representing the largest hotels in the Harrogate district.

Peter Banks, chairman of Harrogate Hospitality and Tourism Association, told The Stray Ferret: “They will be the first of many in the country. It’s going to be carnage. The high street will be changed for good.”

With Harrogate Convention Centre still set up as a Nightingale hospital and remaining on stand-by for an indefinite period, Mr Banks, who is general manager at Rudding Park, said there is a large question mark hanging over the viability of the industry in the district.

“What about all the bedrooms that go hand-in-hand with the convention centre? If it’s a hospital for a year, all of those big shows won’t be going on and all their attendees and delegates will not be staying in the hotel bedrooms.

“Only about three per cent of the bedrooms I sell are related to the convention centre, but there are other hotels that are much more like 30, 40, 50 per cent. Where’s that business going to come from?”

Sitting opposite the convention centre, the St George was likely to have been more affected than most by it being out of use for events. But Mr Banks said being part of a business which also operated coach tours put it at greater risk than many of the district’s other hotels.

Peter Banks, chairman of Harorgate Hospitality and Tourism Association

While quarantine restrictions are in place for overseas travel, Harrogate is likely to get a boost from UK tourists. However, Mr Banks said HHTA’s thoughts haven’t yet turned to how the district can capitalise on this and market itself effectively:

“Right now, everybody is just trying to work out how the hell we’re going to operate. We’re that far away from creating any marketing plans. If you can’t work out how people are going to go to the loo safely, it might be putting the cart before the horse.”

Weight of responsibility

He criticised the guidance from the government as “about as clear as mud”, saying they had left businesses to try to work out how to operate safely without straightforward rules. Hotel owners, he said, felt an enormous weight of responsibility to protect staff and visitors from the risk of catching Covid-19 and were constantly re-writing their plans as government guidance changed.

For example, he said reducing the number of staff in hotel kitchens means overhauling menus – and putting those menus onto apps instead of passing them between staff and customers. Even simple things like passing in corridors and using toilets will have to be considered and controlled. He added:

“My hotel manager said it’s going to be like re-opening a new hotel. It’s going to be like opening a new hotel on Mars. The rules are going to be entirely different and we’re going to have to change things day by day while we work out how it works.”

Peter Banks says re-opening Rudding Park will be ‘like opening a new hotel on Mars’

Mr Banks said he expects most of the hotels in Harrogate to be large enough to sustain themselves through the current turmoil. For restaurants, however, he said even if they are able to reopen in the coming weeks, social distancing may make it impossible for them to break even, let alone make a profit.

“The furlough scheme has been a life-saver, but frankly all it’s doing is kicking the can down the road. We’re all going to have to cope without the support of the government at some point. It’s delaying the inevitable when a lot of smaller businesses will not be able to make a profit.

“If they have to get 70 per cent occupancy to break even in restaurants, what’s the point? They just won’t open.

The hospitality industry is extremely worried. Everyone is getting ready to open in July at some point but everyone is worried about what it’s going to look like.”

Short-term ‘bounce’

As well as the hotel receptionists, cleaners, kitchen porters, accountants and others who lose their jobs when a hotel closes, Mr Banks said there is a ripple effect to others such as food suppliers. Even the move to cashless systems to reduce the risk of infection will result in job losses, as cashing up is no longer needed and couriers won’t be required to take money to the bank.

The result could be further redundancies being made across all industries, leaving people with less cash in their pockets. While Mr Banks said he expects a short-term “bounce” for many hotels and restaurants soon after reopening, he said the winter could be very quiet as people run out of money they have saved during lockdown, or more job losses hit across the UK.

However, he sounded a note of optimism for the Harrogate district.

“Harrogate is an awful lot more fortunate than a lot of other places. We have a great natural resource, a really beautiful built environment, unlike so many other places. We will be less affected than others.”

Stray FM is set to come off the air after owner Bauer Media announced it was making it part of a national network.

The station, which has covered the district since 1994, will become Greatest Hits Radio.

While there will be a regional drivetime show for Yorkshire and Lincolnshire, most of the schedule is set to be the same as the rest of the national Bauer group. It is not known whether any of the current presenters will be transferred to the regional or national shows, but Bauer said it would use “nationally known presenters”.

The company, which bought out former Stray FM owner UKRD last March, has vowed to provide news, travel, weather and other local information, but has not yet revealed how this will be delivered.

The Stray Ferret understands Stray FM will continue to broadcast from its Hornbeam Park station until September. Bauer said some staff roles have been put into consultation for redundancy, and freelance contracts are being reviewed.

While it has not confirmed how many jobs could be lost, industry publication RadioToday has estimated that only 40 of the current 200 presenters across the UK will be needed – and that’s without taking into consideration the journalists, engineers, admin, management, sales and other staff currently working at its 56 stations.

Dee Ford CBE, Bauer’s group managing director for radio, said:

“Audiences love and trust radio. Expanding the Hits Radio Brand Network will ensure listeners to these acquired stations benefit from multi-platform digital distribution meaning they can continue to broadcast in an increasingly competitive, digital and voice-activated world.

“This ensures the provision of local news and information, traffic and travel as well as access for advertisers to highly valued audiences.”

There have been no further deaths in patients with Covid-19 recorded at Harrogate District Hospital, according to today’s statistics.

It leaves the total number of deaths under Harrogate and District NHS Foundation Trust at 58 since the start of the outbreak. The hospital confirmed yesterday it had treated and discharged 104 patients in total.

In figures released today, NHS England confirmed the deaths of 121 people across the country, in patients aged between 41 and 98. Of those, three patients, aged between 50 and 91, had no known underlying health conditions.

A patient with coronavirus died yesterday at Harrogate District Hospital, it was confirmed today.

It brings the total number of deaths under Harrogate and District NHS Foundation Trust to 56, while the trust announced last Thursday that it had treated and discharged 97 patients with coronavirus since the outbreak began.

Outside the hospital, the latest information from the ONS shows there have been 51 deaths in care homes in the district.

NHS England has today reported 174 deaths across the country, in patients aged between seven and 102. Of those, six patients – aged between 45 and 90 – had no known underlying health conditions.

The organisation has reported that its Covid-10 patient notification system was not operating for a period of time on Saturday, meaning some of the deaths reported during that time may come through in data released later this week.

For most people, coping with lockdown and the challenges of the coronavirus pandemic can be challenging. It can be so much worse for people who already struggle with their mental health. 

The Harrogate branch of Mind has been offering its support for the last eight weeks. 

Development manager Helen Greensit, one of a team of three making regular phone calls to check in on people, said the initial challenge was the change in routine. 

“It’s the change, in the fact that they can’t do what they would normally do. And it’s the worry about, ‘can I go and get my shopping?’. Especially for people who are vulnerable and have underlying health conditions – many of them are staying indoors anyway. For others, it has messed with that routine. 

“A little group of them used to go to the pictures every now and again. All that is disrupted. For those who have got a daily routine going, they suddenly can’t do that.” 

The small team at Mind began by calling people to check in, offering to call back once a fortnight or week, or even several times a week if it was needed. Some said they were fine without a regular call – but the team called back after a few weeks, and some said at that point that they would benefit from a regular chat. 

Working together

Through the conversations, Helen and her colleagues also identified people in need of additional help. They liaised with the Resurrected Bites food waste project to arrange deliveries for people who were struggling to get food, as well as speaking to GPs and pharmacies to ensure essential medicine and healthcare were available. 

It is not just people who were already known to Mind who have benefited from its support – a growing number of new contacts are being made and added to the list of calls. Helen is keen to reach even more and welcomes anyone who gets in touch.

A loss of routine made the first few weeks of lockdown hard for many people

In a two-week period, there are more than 170 calls being made to people in the community to check in, have a chat and schedule the next call. As well as supporting vulnerable people, Helen and her colleagues are finding benefits for themselves in the conversations. She said: 

“We’ve opened it up to the community. We’ve said, ‘it’s a community service, if you are feeling lonely and isolated, even if it’s just a weekly chat you want about your pet rabbit, if that’s what you want, that’s fine’.

“A lot of my friends think ‘lucky you, going to work’. I do feel happy I’ve got a purpose and I can come into work and I can do something valuable that’s going to be helpful.” 

Alongside their calls, the team at Mind are now looking towards the next steps, when lockdown eases. The Acorn Centre on Station Parade usually hosts up to 30 people at a time, with some doing crafts and activities, others chatting informally over a coffee, or getting help from the staff and volunteers. 

Planning ahead

Helen said that, in line with government guidance, it may be possible in the coming weeks to re-open to smaller numbers. The phone support is likely to continue for those who are still isolating at home, and to provide additional support for people who can’t be accommodated as often as usual at the centre. 

Having started in her role just weeks before lockdown began, Helen said she has found it challenging – but has enjoyed feeling she was making a difference to people’s well-being. 

“It has always been about the people for me. Supporting and helping people is what drives me. 

“I wouldn’t have imagined it would be quite as strange times as this. It hasn’t really allowed me to get to grips with things in the way we would have done.

“It’s really nice to hear a voice on the end of the phone and think, ‘they sound like they’re doing OK’.”

If you are struggling with your mental health and need someone to talk, you get in touch with Mind on 01423 503335. Their telephone support service is available between 8.30am – 5pm every weekday. For information click here. 

All creatures great and small will gather together – virtually – tomorrow, as churches in the Boroughbridge area unite for a pet service.

Rev Karen Gardiner, vicar of the united parishes of Aldborough, Boroughbridge, Dunsforth, Minskip and Roecliffe, is preparing to bring families and their four-legged friends together despite the lockdown.

Animals will receive a blessing in the 4pm online service, which is open to anyone who wants to participate, including those without pets.

Rev Gardiner said: “We’re looking forward to it very much. We’ve actually got the Bishop of Ripon joining us and giving the final blessing, so that’s going to be really nice.

“It should be a fun-packed service. We know we’ve got horses, dogs and cats so far, and we’re hoping for more.”

The united churches in the Boroughbridge area have been offering online services since lockdown began

With three cats in her family home, Rev Gardiner said animals have become particularly important to people during lockdown and she hopes tomorrow’s service will attract people who do not usually go to church. She added:

“Something like a pet service is one of those things that people relate to. At the moment, people’s pets have come to mean such a lot to them, especially if you’re on your own – but even in a family, our cats have been a tremendous emotional support. It feels right to have a chance to say thank you to them.”

Rev Gardiner’s cats will be joining the pet service too

Last year, a pet service at Dunsforth proved very popular among locals and it was scheduled to take place again this year. When lockdown began, rather than cancel, Rev Gardiner decided to move the event online.

This Sunday’s pet service will be conducted via Zoom, but anyone without the technology who wants to join in can send a photo of their pet in advance for inclusion in the service. A written transcript will also be available.

More information about how to join the service can be found on the churches’ Facebook page.

Parking restrictions have been introduced across the Harrogate district, with signs suggesting they could be applied for more than four months.

James Street, Commercial Street and parts of Albert Street in Harrogate town centre have been roped off, along with parking bays on Knaresborough High Street. Pateley Bridge’s High Street and Ripon’s High Skellgate and Westgate have been reduced in width to a single lane.

North Yorkshire County Council’s signs say the restrictions are designed to enable social distancing and are in place until the end of September. However, the authority confirmed on Twitter the parking bays will be closed this weekend, with monitoring in place to determine how effective the measures are.

While shops, cafes, bars and restaurants are not currently allowed to open, the government has said the restrictions could be eased in the coming weeks. NYCC has not confirmed whether the weekend’s restrictions will be extended, though the signs suggest they could be in place until the end of September.

The notices on James Street suggest restrictions could be in place until the end of September

Richard Flinton, chief executive of NYCC, said in a message to residents:

“We are doing our best to limit crowds in those places where lack of space is particularly concerning such as Whitby, Filey, Scarborough and Harrogate.

“We are closing a number of streets, shutting certain car parks and suspending parking in a number of areas. We will also have highways crews looking out for any issues of concern over the weekend and ready to take the action open to us, to respond.”

If restrictions on town centre parking remain in place after shops are allowed to re-open, they are likely to cause concern for businesses already affected by declining footfall before lockdown began. Independent Harrogate, which represents small businesses in the town, has been campaigning for free parking to encourage more shoppers to visit and bolster the local economy.

Environmental campaigners argue the quiet roads and increase in cycling and walking over recent weeks should be part of the Harrogate district’s plans for the future. Zero Carbon Harrogate has said now is the ideal time to improve infrastructure for low-carbon transport and encourage people to choose options other than cars.

More visitors were seen in Harrogate’s Valley Gardens today

Visitor attractions

Fears had been raised that, over the first weekend since changes to lockdown advice from the government, crowds could descend on town centres and attractions, making it very difficult for people to keep their distance.

Harrogate’s Valley Gardens today appeared much busier than it has been over recent weeks, with no parking restrictions nearby. Organisations including Yorkshire Water and the Yorkshire Dales National Park issued advice against travelling to potentially busy places.

Mr Flinton added:

“We hope this is reassuring, but you all have a part to play in this, too. Of course, enjoy the outdoors; there is no finer place than our county in my, perhaps biased, view.

“But, please, access open countryside rather than paths, narrow lanes or town and village centres. If you can do so close to your home all the better, and be prepared to change your mind if where you are heading looks busy. Protect yourselves and your family by avoiding crowds and encourage anyone you know who is thinking of coming – to wait until we can offer them a real North Yorkshire welcome in the future.”

What are your experiences of the new restrictions and social distancing across the Harrogate district this weekend? Email us with your views.

For the third consecutive day, there have been no new confirmed coronavirus deaths at Harrogate District Hospital.

The total number of deaths at the hospital remains 54, in figures released by NHS England today.

Across the country, 181 more deaths have been confirmed in today’s statistics, in patients aged between 39 and 98. Of those, seven patients, aged between 43 and 67, had no known underlying health conditions.

This week, Harrogate and District NHS Foundation Trust confirmed it had discharged 97 people after treatment for coronavirus, since the start of the outbreak.

Meanwhile, the number of deaths in care homes relating to Covid-19 stood at 54 in statistics released this week, covering the period to May 1.

Businesses preparing to return to work after the coronavirus lockdown could be doing so in completely different ways – and employment levels in the Harrogate district could take a hit.

Mike Patterson, head of employment law at Berwins, said many businesses may have found the enforced change actually suits them and they will keep some of the new ways of working even after lockdown ends.

However, he said there are still many tough weeks ahead for businesses, especially as the furlough scheme changes from August.

“Initially, we were dealing with lots of queries about furloughing. We’re now starting to get into post-lockdown, getting business back up and running. A lot of people were waiting for Boris’s roadmap to see the timetable to get people back to work.”

Mike Patterson of Berwins Solicitors

A series of announcements, changes and retractions in advice since the beginning of the crisis, have made it harder for lawyers, accountants and others to keep up with the latest situation in order to advise their clients, Mr Patterson said. The furlough regulations, for example, were produced in one large document and, when the scheme was tweaked, the document was updated but no information was published about what had been changed, leaving advisors to read it repeatedly to find the updates.

The way the announcements were made this week also gave some businesses and employees hardly any notice, from Sunday evening, that they could be expected back at work the following day. Mr Patterson added:

“I would have felt more comfortable if it was a consistent message with the rest of the UK. I like to think I’ve got a bit of common sense, but everybody’s different in what’s normal, what they think they should do.

“You’re saying tomorrow at 8am people who can’t work from home should go to work? You’re putting it back on the employee to take that decision as to whether it’s safe to go in? That’s pretty unfair in terms of lack of notice and lack of planning.”

Now, many businesses are looking at how they can resume more normal working in the coming weeks and months. The extension of the furlough scheme and the possibility of bringing staff back part-time while the economy gets moving again has been met with relief.

“Speaking to a few businesses and seeing what people are doing, that’s quite a welcome move. Businesses are nervous of this cliff edge the chancellor keeps speaking about. It’s not going to be back to normal over night, it’s going to take time. It helps to have flexibility and phased returns.”

Physical presence

The practical aspects of returning to work are at the top of business owners’ lists of priorities, he said. Enabling social distancing and other aspects of health and safety in workplaces all have to be considered, but businesses are also looking at whether returning to previous operations is even necessary or desirable.

“The traditional view of ‘we have got to be physically present,’, that’s potentially going to be something of the past. Their arm has been forced, given this: they have got to adapt and allow home working. It comes back to physical presence and it will impact on the space they need.”

For some businesses, there has been very little change to how they work. For others, whether changing the services they offer or allowing greater flexibility as parents juggle working hours with childcare, it has been a period of operating differently.

Mr Patterson said the return to work will have to have an element of flexibility too, for both employers and employees, as different sectors return to trading at different speeds.

In the long term, Mr Patterson said it is inevitable some businesses will be forced to make cuts:

“The furlough is a welcome safety net for businesses and employers. The reality is it’s maybe a bit of a honeymoon period that will have to come to an end and businesses will have to make difficult decisions.”

Businesses reliant on tourism for their income have expressed fears that the local economy could struggle to recover if social distancing guidelines remain in place in the long term.

Hospitality business owners say that, with a high reliance on Harrogate Convention Centre for their trade, having it out of action – either while in use as a Nightingale hospital or because social distancing does not allow events to take place – is extremely worrying.

While many say they understand and agree with the Nightingale hospital remaining on stand-by, it leaves a question mark over the income of dozens of local businesses reliant on tourism and corporate events. Kim Wilson, chair of guesthouse association Accommodation Harrogate, said:

“It’s great it’s there and empty – we don’t want it to be busy – but it would be nice to have some deadline of when things will be back. I do appreciate nobody has that information though.”

Harrogate Convention Centre is currently home to NHS Nightingale Yorkshire and the Humber

The convention centre website says it contributes around £60m to the local economy, and its director has vowed to do all she can to support local businesses.

Having opened in September 2017, No 35 coffee shop on Cheltenham Crescent initially closed during lockdown, but re-opened offering take-away drinks at the beginning of May. Owner Nino Cutino said:

“Every year we’ve seen an increase in trade, which is good. We’re only very small, so a lot of our trade is the convention centre and take-away. I’m just unsure what’s going to happen. No-one knows.”

Mr Cutino said he fully supports use of HCC as a Nightingale hospital, and believes leaving it there for some time is the only sensible option, in case of a second wave of Covid-19, even if it impacts on local businesses. He added:

“It’s worrying, but we’re all just going to have to adapt, to try and overcome this.”

Ready to re-open

The Stray Ferret revealed last week that Harrogate Convention Centre is not currently being paid by the NHS for its use of the site, which is owned by Harrogate Borough Council. The current agreement runs until June, with an option to extend until July, and could continue beyond that if a new tenancy is agreed.

HCC director Paula Lorimer said: “We’re working hard behind the scenes to ensure we are ready to re-open once the time is right. Re-opening will be entirely dependent on government guidelines and advice, and at this time we continue to put the health and safety of our clients and staff first.”

Paula Lorimer

Some autumn events have been postponed to future dates, but she said there are still large events booked in which will go ahead with social distancing measures if possible.

Among those rescheduled to autumn is the Nursery Fair, now set to take place from October 18 to 20. Show organiser Adrian Sneyd said:

“Naturally, even looking this far ahead, safety of exhibitors and visitors is of primary importance and we will be taking advice and implementing methods to ensure that the show provides an effective business platform without putting participants at risk. This will be based on guidance applicable nearer the time but might need to include precautions such as having a different layout with wider aisles, considering how visitors access stands, and providing plenty of hand sanitizer.”

Upper Street Events, organisers of the Knitting & Stitching Show and Country Living Christmas Fair – which each bring thousands of visitors to Harrogate in the weeks before Christmas – said they were planning for the events to go ahead. A spokesman said:

“We are working hard behind the scenes and very closely with the venue and partners to ensure we are adhering to guidelines with regards to Coivd-19 and social gatherings for all events we run as a business. As organisers we are also exploring options around social distancing, hall layout, staggered entry, capacity and other health and safety aspects. At present we are not looking to explore other venues for either event.

“Decisions may change in line with Government advice, but all being well we look forward to be back in Harrogate later this year.”

Rescheduling events

The next scheduled event at HCC is in August and Ms Lorimer said plans are being made for it to be held safely. With a large venue, she said spreading events out into more space is possible, and HCC is sharing ideas with other venues for the best ways to achieve social distancing.

Ms Lorimer said she was working with organisers to reschedule events, rather than cancel them completely, which will help to support the recovery of the local economy as the crisis ends. She added:

“Harrogate Convention Centre is working closely with the HHTA (Harrogate Hospitality and Tourism Association) and other businesses over the next few weeks to share information, and to see if we can help support our town retailers as much as possible. Harrogate Convention Centre is the largest driver of economic impact, not just in Harrogate but the region, and we understand the important part we play in supporting the prosperity of the town.

“We are also pro-actively planning to target emerging industry sectors to ensure a healthy pipeline of activity. We will be back, better than before, just right now we don’t know when due to the current uncertainties of the COVID-19 pandemic.”