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Oct 2023

Last Updated: 17/10/2023

Politics

Call for answers over North Yorkshire fire service rising response times

by Calvin Robinson Chief Reporter

| 17 Oct, 2023

Harrogate and Knaresborough Liberal Democrats have called for answers over rising response times at North Yorkshire’s fire service.

A meeting of North Yorkshire’s police, fire and crime panel last week was told that people had to wait for an average of 13 minutes and nine seconds for firefighters to respond to incidents.

This compared with 11 minutes and 37 seconds the year before.

Tom Gordon, Liberal Democrat parliamentary candidate for Harrogate and Knaresborough, described the figures as “worrying”.

He called on Zoe Metcalfe, Conservative North Yorkshire Police, Fire and Crime Commissioner, to explain the rise in the service's response times.

Mr Gordon said:

“Local residents I speak to are deeply worried. According to the latest figures, people in the areas covered by the North Yorkshire Fire and Rescue Service had to wait an average of 13 minutes and nine seconds for firefighters to respond to incidents. This is an increase from 11 minutes and 37 seconds the previous year. It's clear that something is amiss, and the people of North Yorkshire deserve to know why their safety is being put at risk.

"One cannot help but wonder if these rising response times are a direct result of budget cuts or resource allocation decisions. It's essential that Commissioner Metcalfe provides a transparent and comprehensive explanation for these delays.

“If budget constraints or ill-advised resource changes are indeed contributing to slower response times, it is imperative that corrective actions are taken immediately to ensure the safety of our community.”

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The move comes as Ms Metcalfe said North Yorkshire Fire and Rescue was “improving” despite the rising response times.

The Conservative commissioner said the service had been working “at pace to make considerable progress” over the eight recommendations linked to concerns highlighted by government inspectors.

Inspectors rated the fire service as “inadequate” and “requires improvement” last year.

Rural locations

A spokesperson for the commissioner's office said the increase in response times was a national trend and North Yorkshire's rural nature "significantly impacts our average response times, due to the travel time required to reach them from their nearest fire station". They added many station are crewed by on-call firefighters who travel from work or home to attend incidents.

The spokesperson added:

"Last year, due to extremely hot weather, the service attended a large number of fires involving farms and farm vehicles, often located in the more rural areas of the county, meaning longer travel times on slower country roads. These will naturally have impacted on our average response times for last year."

Ms Metcalfe said the fire service “rigorously analyses and interrogates its response times to all incidents". She added:

"The service has provided a comprehensive explanation for the change in average response times, and assurances that the increase is not attributable to resource decisions, but to the increase in primary fires taking place in rural locations which require longer travel times.

"The time it takes the service to respond to fires in dwellings is particularly important since these incidents can pose a greater risk to life. The average response time to these types of emergency incidents has continued to be far quicker at 9 minutes 29 seconds, just three seconds slower than other ‘predominantly rural’ services.”

Area manager Damian Henderson, director of service improvement and assurance said:

“I would like to offer reassurance that we always attend incidents as quickly as possible and as part of our response principles we look at primary fires we attend where the average response times are above the average for predominantly rural services.

"This allows us to make proposals for improvement, where we can. We are also increasing our prevention and protection work in our more rural areas. Following the large number of farm related fires we have already undertaken work with the farming community including the production of a farm safety leaflet.”

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Call for answers over North Yorkshire fire service rising response times

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Rural locations