A nursing home in Harrogate has said it is making improvements after it was given the lowest score in a food hygiene inspection.

Bilton Hall Nursing Home scored just one on the five-point rating system when environmental health officers visited its kitchen.

The inspectors’ report, released by North Yorkshire Council last week, said:

“Overall, a disappointing visit. I have little confidence in food safety management within the kitchen. My inspection revealed poor levels of cleanliness to all food areas and equipment. A deep clean and disinfection is required without delay.”

The inspector also said:

The report called on the care home, part of the We Care Group, to act on the findings “without delay”.

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A return visit was held two days later, at the beginning of March, when the inspector confirmed the deep clean had been completed.

That report – also released by the council last week – said a food safety system needed to be implemented and all food handlers had to be trained.

Responding to the report on Friday, Bilton Hall Nursing Home manager Steve Edgar said:

“We had staffing issues at the time of the inspection and the agency staff were not following our home’s kitchen protocol, which led us to achieve a 1 in the inspection.

“The kitchen was also due to have the flooring changed which had been arranged but unfortunately did not happen prior to the inspection by [environmental health].

“The building is a listed building therefore has posed a few structural challenges with regards to refurbishment; however, we are making the appropriate changes necessary.

“We have since had another unannounced inspection from [environmental health] and, since making the changes, the inspector expects us to achieve a 4 when we are next scored.”

Bilton Hall Nursing Home is on Bilton Hall Drive, off Knaresborough Road. Photo: Geograph / habiloid

Mr Edgar said the revisit had found the “comprehensive” food safety management system was in place and available for inspection, with monitoring records “much improved”.

Vacancies in the catering department had been filled, he said, and additional training completed by members of the team.

The kitchen floor was expected to be replaced this month, he said, adding:

“We will need to request another official visit in which the published score will change for the public to see; as of this week we have applied to North Yorkshire Council for a rescoring [environmental health] visit.”

Health bosses in North Yorkshire have said more covid vaccine appointments will be available for Harrogate residents amid concern over a lack of clinics.

Officials at NHS Humber and North Yorkshire Integrated Care Board said three pharmacies in Harrogate have been holding appointments for those eligible for a spring booster vaccine.

However, residents have contacted the Stray Ferret over concerns that the NHS booking website only showed clinics in West Yorkshire.

Currently, those who are vulnerable and over-75 are eligible for an appointment.

Those who wish to book a vaccine have to do so through the NHS website or by calling 119.

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But, residents in Harrogate who have tried to book a booster vaccine have found appointments are only available in Bradford or Leeds.

NHS officials said much of the vaccine campaign has been focused on those in care homes or who are housebound.

However, they added more local appointments should become available “over the next two or three weeks” to those who are eligible and will mostly be in GPs and pharmacies.

In response to the concern over travel, a spokesperson for Humber and North Yorkshire ICB said:

“Three pharmacies in Harrogate have had appointments available through the NHS National Booking Service and have been actively delivering clinics.

“However, over the next two to three weeks, patients in Harrogate who are eligible for their COVID spring booster should have access to more local appointments when they visit the online NHS National Booking Service or contact NHS 119.

“With GP practices in the Harrogate district mainly concentrating their efforts on delivering vaccines to care home residents and patients who are housebound, clinics for over 75s and those who are immunosuppressed will mostly be delivered by community pharmacy teams, though some GP practices will be running clinics for their eligible patients and they will be contacted directly when it’s their turn.

“The Spring campaign commenced on 3 April for all care home residents, housebound and immunosuppressed patients in line with JCVI guidance. All other over 75s became eligible for vaccination w/c 17 April and we are confident everyone who’s eligible will be able to receive a vaccination prior to the end of June when this campaign ends.”

Those are eligible for a spring covid booster are advised to check the NHS booking service online or call 119, if travelling is an issue.

More information on covid vaccine appointments can be found on the NHS England website here.

North Yorkshire’s transport boss has said the council intends to carry out a review of how it supports bus services amid concerns over passenger numbers.

Cllr Keane Duncan, executive councillor for transport at North Yorkshire Council, said grants from government and a cap on £2 fares will help some routes to continue into next year.

However, he added that the authority would review how it can support bus companies in future.

In a statement due before this week’s full council, Cllr Duncan said:

“We have just accepted the final extension to the Local Transport Fund grant from the DfT. 

“This amounts to an additional £360k which will be used to support services. We hope this will allow current service levels to continue for at least a further year. This allows us time to conduct a wider review of the way the council supports services. 

“However, increased passenger numbers, not subsidies, remain the key to the long-term viability of bus services.”

The move comes as the 24 service from Pateley Bridge to Harrogate was recently saved until April next year.

Transdev, which operates the service, had initially planned to withdraw most services on the route.

Read more:

• North Yorkshire transport boss warns bus network faces ‘really grave situation’
• 80 bus services in North Yorkshire under threat, says Harrogate district MP

However, talks between the council and operator secured the service for another year.

The move coincided with an extension to the government’s £2 cap on single fares until June and extra funding for routes at risk of being reduced.

At the time, Cllr Duncan warned that government cash “cannot continue in perpetuity”.

It’s time to join the Stray Ferret Business Club. Our next networking event is after-work drinks at Manahatta, on May 25th at 5:30.

Don’t miss out on this chance to network with businesses from across the Harrogate district. Get your tickets by clicking or tapping here.

Harrogate based Kitchen and bathroom furniture maker, Harvey George, is to showcase Westmorland products – after the sheepskin retailer announced it was closing its store in the centre of town.

Westmorland Sheepskins said it would be no longer trading from its shop on Montpellier after failing to agree terms for a new lease on the unit.  The company said it would be continuing to trade online.

Now Harvey George’s owners have offered free space to promote Westmorland products in their showroom on Hookstone Park.

The company said it was keen to keep Harrogate’s independent retailers going and especially keen to support another Yorkshire made business like themselves.

Sophie Griffiths, Finance Director of Harvey George said:

“We are delighted to welcome Westmorland and their gorgeous soft furnishings into the Harvey George home”.

Dominique Heaton of Westmorland said:

“It’s lovely to still be part of the Harrogate retail story at the lovely new Harvey George space!”

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The Great Holiday Home Show will be held for the first time at the Great Yorkshire Showground in Harrogate this September.

The show will include the latest models of holiday homes, caravans, motorhomes and all aspects of life exploring the great outdoors.

TV presenter Matt Baker MBE will be live on the Great Holiday Home Stage chatting to Christine Talbot.

Richard Jones, Show Chairman, said:

“We are very excited to have Matt at the show this year talking about his love of the great outdoors. Now more than ever, many people are choosing to have a holiday home and we look forward to welcoming them to Harrogate in September for a spectacular show.”

Tickets for the Great Holiday Home Show held at the Great Yorkshire Showground in Harrogate for 3 days from Friday 8th September to Sunday 10th September 2023 are on sale now.

Stray Views is a weekly column giving you the chance to have your say on issues affecting the Harrogate district. It is an opinion column and does not reflect the views of the Stray Ferret. Send your views to letters@thestrayferret.co.uk.

The Stray Ferret Letters inbox has been dominated this week by correspondence regarding the decision to go ahead with Harrogate’s Station Gateway proposal. Here are excerpts from some of the emails we have received.

It beggars belief that even after so many negative comments /opposing opinions from local residents and established businesses, the gateway proposal should be given the go ahead to proceed. .. To endorse such a plan clearly paints those with authoritative clout as having no real knowledge of the consequences this proposal will have on the impact of vehicles through our town centre.

Steve Allcock

What kind of a democratic system do we have in Harrogate? When the residents from Granville Road Area Group have not been allowed a Public Meeting with regards to ‘The Gateway Scheme’ before the scheme was passed.

However, we will now be allowed one after they were passed last Friday 5 of May.

Surely in the scoping and screening phases of a major project such as the Gateway, this community of people should have been consulted directly by the planners. Which one would have thought included a ‘Public Meeting’ at the start, not at the end of such a major scheme and plans from NYCC.  Has this really happened? Or are we just actors playing a part in a film set for NYC. [North Yorkshire Council].

Isn’t it a bit late in the day to consult residents and their concerns? Is this even acceptable or legal in any democratic process for a Public Consultation?

What is even more concerning is that some of the elected Councillors who have either dismissed this or are perhaps are just not concerned with the people that voted for them.

Rachael Inchboard

The biggest mistake of all. One day they will realise. The town is a Ghost Town with more empty shops than nice open ones. Cambridge street and the old market with shops round the outside were busy everyday. Parking is too expensive. Not easy to park and step onto the pavement and pop to buy something.

One Lane is a total disaster – no one will bother with town. PLEASE BRING BACK OUR BEAUTIFUL SPA TOWN.

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It’s difficult to think of a bigger star from Harrogate right now than England footballer Rachel Daly.

Daly was part of the England Lionesses team that won Euro 2020 last year and is this season’s Women’s Super League leading scorer.

She also has 328,000 followers on Instagram so it was little surprise hundreds of football fans gathered at Killinghall Moor this afternoon to greet her homecoming.

Daly was back where it all started — Killinghall Nomads Junior Football Club — to open the Nomads Daly Brew cafe named in her honour.

She arrived with friends and family, not to mention dog Dexy, shortly after midday to a chorus of ‘She’s Coming Home’ and after a few quick speeches and media interviews signed autographs non-stop for more than hour.

Alongside her mural

Many fans turned up wearing shirts bearing Daly’s name.

Sitting in the cafe bearing her name and mural, people queued with balls, shirts, boots and bits of paper for her to sign. Many wore England or Aston Villa Women shirts bearing the name ‘Daly’.

She obliged them all and flashed her megawatt smile for selfies until everyone had got a memento. Mum Louise, who still lives in Harrogate, looked like she would burst with pride.

Some fans queued for over an hour to meet Daly.

Posing with current Killinghall Nomads players

Daly played for Killinghall Nomads from under-eight to under-15 level before moving on. Her brother and father also represented the club. Dad Martyn, who died two years ago, set up the under-15 girls team.

This was her first trip to Harrogate since Christmas and the event provided a chance to catch-up with some old friends as well as fans.

She was impressed by the building’s transition to a cafe and humbled by the decision to name it in her honour. She said:

“I spent every waking second of the day on these pitches, hitting a ball against this wall so to be here today is a great honour.

“It’s always important to remember your roots. When I was last here it was a meeting room with just a kettle!”

Simon Walker, vice-chair of the club, told the crowd that Daly continued to inspire others, which was evident by the number of girls and boys who turned out.

Read more:

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David Terzza, women and girls’ football lead at the club, said it now had about 150 females on its books.

He emphasised how much Daly had contributed to its growth by sponsoring kit, arranging for some of the junior players to watch the Lionesses train at the St George’s Park national football centre and taking part in a zoom question and answer with girls during covid.

She said:

“Nomads will always have a special place in my heart. If it wasn’t for this place, where I played on every blade of grass and broke every piece of fence, I wouldn’t be here today. It’s such an honour.”

Her classy display on the day ensured Daly will also have a special place in Harrogate’s heart too. Time for a statue?

Here are some more photos from today’s event.

This week’s photograph was taken by Len Bownes, capturing two artists working with the cherry blossom as their subject.

Len Bownes

Photo of the Week celebrates the Harrogate district. It could be anything from family life to capturing the district’s beauty. We are interested in amateur and professional photographs, in a landscape format.

Send your photographs to letters@thestrayferret.co.uk for a chance to be featured next week, we reserve the right to adjust and crop images to fit into our format.

The government takeover of Transpennine Express has shone a light on a similar service closer to Harrogate.

Northern, which operates trains to Harrogate and Knaresborough between Leeds and York, was effectively nationalised back in March 2020.

The then Transport Secretary, Grant Shapps, brought the company under government control from March 1, 2020, amid years of cancellations and delays.

Northern has been operated by the government’s DfT OLR Holdings Ltd for the last three years.

So, what can passengers of Transpennine Express learn from Northern’s performance since then?

Northern performance

The Office of Rail and Road collects annual statistics on the performance of rail companies.

Most recent annual figures, published in July 2022, show Northern managed 465 stations at the end of March 2022 compared to 478 before it was brought under government control.

It also shows that the percentage of trains cancelled was 3.3% compared with 4.1% in the 2019/20.

The figures are caveated by the fact that 2020/21 was effected by the coronavirus pandemic, when fewer people travelled by train and the country was put into lockdown three times.

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Meanwhile, the percentage of trains on time between April 2021 and March 2022 was 67.0% compared with 76.3% in the previous year and 55.1% in 2019/20.

The number of passenger complaints has also dropped since 2019/20 from 34.249 to 14,379 in 2021/22.

Perhaps the most striking figure is the number of delay compensation claims.

In 2019/20, this stood at 364,689 and fell to 22,836 the following year. In 2021/22, the figure was 98,934.

The number of passenger delay compensation claims at Northern since 2018/19. Data: Office for Rail and Road.

More recent figures show similar results.

In April 2023, 65.6% of trains were on time, while 2,545 services were cancelled in full.

Brian Dunsby, of the Harrogate Line Supporters Group, said the group was pleased with the way that Northern has performed since going under public ownership.

He said:

“We believe that the Harrogate line services have performed very well since it came under public control in 2020 – especially so considering the recent pandemic and the industrial action that followed.

“The services that we lost for six months during the cut backs in 2022 have all been restored and they are very well used.

“The latest timetable just issued starts on May 21, 2023, and it includes all the vital services needed to operate a half-hourly frequency between Harrogate and Leeds and between Harrogate and York – from early morning until late evening.  So we are very happy – provided that they do actually operate as planned.

“The three-car Class 170 trains are much larger and  more comfortable, much quieter and faster than the previous Class 150 series and the even older Class 140 series trains. The passenger loading does appear to be increasing – but not to the point of being over-crowded.

“We do hope that Northern Trains continues to keep up the latest scheduled timetable.”

Need for a reset

For politicians in the north, the decision to put Transpennine into government hands was necessary.

Lord McLoughlin, chair of Transport for the North, said Transpennine needed “a reset” to improve.

He said:

“We welcome the decision announced by the Secretary of State to bring the contract under Operator of Last Resort (OLR) for TransPennine Express.

“The TfN Board’s position on this issue has been clear for some considerable time, that services need to significantly improve. While we have seen some improvements over recent months, to achieve the performance levels passengers expect and deserve, and that the northern economy needs, there is a need for a resetting of the operation.

”We will now look forward positively to discussing with our members and working with the government to ensure the best way to achieve a service that meets the expectations of those living and working in the north.”

North Yorkshire’s Police Fire and Crime Commissioner has declined to respond to a call for her to resign after a government watchdog found some vulnerable children “remain at risk unnecessarily” due to delays in police investigations.

Zoe Metcalfe, who is aiming to be the Tory candidate to be the first North Yorkshire and York elected mayor, said she would not be commenting on a notice of motion lodged by North Yorkshire Council’s opposition leader, Cllr Bryn Griffiths, which is tabled to be considered at a full meeting on Wednesday.

However, rather than debate the issue at the meeting, one option for the council’s chairman would be to refer the notice of motion to one of the authority’s scrutiny committees for consideration.

The critical Her Majesty’s Inspectorate of Constabulary report followed its assessment last year which found the force was “not effectively safeguarding children”.

Last week, at a public accountability meeting Ms Metcalfe said the information she had been provided about the force’s progress over its failings was bogus.

She said: 

“We were led to believe that North Yorkshire Police were in a better position than they ultimately were and we accept this.

“And as a result, we have entirely overhauled our scrutiny and assurance process, I have clearly set out how I will hold North Yorkshire Police to account for delivery.”

Read more:

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Cllr Griffiths called for Ms Metcalfe’s resignation to be debated at the meeting.

He said the second report, published earlier this month, had examined 33 child protection cases, of which 11 were found to be good, eight required improvement and 14 were inadequate.

He said: 

“For so many cases to be found inadequate is a damning entitlement not only on the police, but also on the overall management of the force by the police and fire commissioner.

“The police, fire and crime commissioner is elected to be responsible for generally overseeing both police forces and fire services. Clearly has failed and is continuing to fail to hold the North Yorkshire Police force to account and keep the public and in particular children safe.

“Urgent action is therefore needed to remove the existing commissioner immediately and replace with a far more effective manager.”

In response, a spokeswoman for Ms Metcalfe said the motion was being put to the council “for discussion only, and so we will not be commenting at this time”.

Some of Ms Metcalfe’s Conservative former colleagues on the authority said they believed the notice of motion was “political” and that they would not be supporting the call for her to resign.

The Tories said those behind calls for her resignation had misunderstood the situation as the reports referred to a time before she was the commissioner.

Bus fares in the Harrogate district are set to increase from tomorrow.

Transdev, which runs Harrogate Bus Company, has an announced an increase in prices on some of its tickets from Sunday, May 14.

It will effect services in Harrogate, Knaresborough and Boroughbridge.

However, tickets for single fares will remain at the £2 cap until the end of June – but will return to original prices with no increase as of July 1.

A statement from the bus firm said:

“Unfortunately due to the rate of inflation we are seeing the cost of running our buses increasing. 

“We’ve been able to freeze many of our fares – our single and return fares will not change, including the £2 maximum single fare. 

“We still think these fares offer excellent value for money, especially compared to the cost of driving and parking.”

The price increases will be as follows:

• Harrogate one-day – £5 to £5.70
• Harrogate one-day (under 19) – £3.40 to £3.80
• Harrogate seven days – £15.50 to £18
• Harrogate seven-days (under 19) – £10.30 to £12
• Harrogate 28 days – £58 to £66
• Harrogate 28 days (under 19) – £40 to £44
• Boroughbridge – £32 to £36
• Boroughbridge (under 19) – £16 to £18
• Transdev Gold ticket (7 days) – £40 to £45
• Transdev Gold (under 19) – £26.50 to £30
• Transdev Gold ticket (28 days) – £130 to £150
• Transdev Gold ticket (28 days, under 19) – £86 to £100
• Daytripper – £12 to £14
• Daytripper (under 19) – £8 to £9.50
• Daytripper group (up to five) – £22 to £25

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