Local Harrogate News & Views around the district - Page 638 of 1151

Hot Seat: Leading Bettys in turbulent times

The board room at the top of Bettys on Harrogate’s Parliament Street provides panoramic views of the town centre.

Spectacular as they are, it’s impossible not to look down now without a sense of trepidation.

Recession, cost of living crisis, inflation, recruitment problems and energy bills are rarely out the news and you wonder how many of the shops and businesses will still be around in a few months time.

Simon Eyles, a member of the collaborative chief executive at Bettys since June 2016, says it feels like the most challenging time in his career.

“It is a tough time for the High Street and I do worry where things are going. Every retailer needs to be on top of their game in the next six months time.”

Even Bettys? The queue for the flagship tearoom in Harrogate still snakes around the corner but Harrogate’s best-known brand is not immune to the turbulence.

Its latest accounts, published in July, warned of ‘significant trading challenges’ ahead and revealed that although turnover grew by 8.8% in the year to October 31, 2021, operating profit fell by £1.6m to £15.5m.

Mr Eyles says recent accounts are difficult to read because there have been so many one-off costs due to things like covid but accepts these are tough times.

He quotes ex-boxer Mike Tyson’s famous line that ‘everyone has a plan until they get punched in the mouth’, adding: “It feels like we have been punched in the mouth a lot recently.” But he remains upbeat.

“I’m an optimistic person because if you were a worrier you would get yourself into a pickle right now.

“There’s an insight we have that says ‘there’s nowhere quite like Bettys’. That’s something I want every single customer to feel when they leave.

“We need to ensure our menus keep changing by doing things like making sure we have the best service, more vegetarian options. We don’t need to reinvent ourselves or have a revolution — it’s about how we carefully and skilfully change.”

Northern roots

Born in Stockton-on Tees and now living near Boroughbridge, Mr Eyles has spent his entire student and working life in the north.

He did business studies at Sheffield Hallam University and subsequently held senior marketing and commercial roles with household brands in the food and retail industry, including Asda, McCain and Lurpak.

A Middlesbrough FC fan and former county tennis player who now plays for Boroughbridge Tennis Club, he joined the Bettys & Taylors Group as marketing director for Taylors of Harrogate in 2011.

In 2016 he transferred to his current role at Bettys, which employs about 1,450 staff at its Starbeck bakery and five tearooms. He says:

“This place grabs you. It has deeper connections, deeper history. It can be a weight to carry knowing how precious and valuable it is.”

Outside Bettys’ flagship tearoom in Harrogate.

Five chief executives

My Eyles is one of five chief executives under Bettys’ unusual collaborative structure. He says:

“I find it a supportive model as the five of us have different perspectives and areas of expertise, meaning that we can make better, rounded balanced decisions.

“We can move at pace when we need to but sometimes it’s better to discuss, listen to each other’s views, in order to make a more informed decision.

“We certainly are not a ‘command and control’ business, as we have all worked in organisations that have this power dynamic and believe that this is a more rounded, considered approach to leadership.”

The leadership isn’t planning any fundamental changes. Bettys will continue to operate five tearooms: Harrogate town centre, RHS Harlow Carr, York, Ilkley and Northallerton. Mr Eyles says:

“We are Yorkshire through and through. There are no plans to open in London or anywhere.”

Harrogate town centre and York are the busiest and attract more tourists for afternoon tea. Harlow Carr, he says, does well on the retail side from people popping in as part of a trip to the RHS gardens whereas Northallerton and Ilkley have loyal local followings seeking tea and cake.

There’s also Bettys’ bakery in Starbeck, which is significantly affected by rising energy costs. My Eyles says:

“We have to work really hard as to how we can absorb those costs.

“You can’t just keep putting prices up, you have to find the right balance and the queues are sign we have got that equation right.”

Christmas build-up begins

September marks the start of Bettys’ build up to Christmas, which is its busiest time of year.

The window displays and products are planned and the Christmas catalogue will soon be published.

Last year’s Christmas window display in Harrogate.

Last year the company reported its highest ever sales figures for a Christmas period. Online sales have doubled since the pandemic.

The premium market Bettys serves is to some extent insulated from the recession but equally many people are more cutting back on treats.

Recruitment remains a major headache, especially for kitchen staff. Brexit, he says, is having a delayed effect and making recruitment harder. It’s also prompted the company to stop trading in Europe:

“We ship a lot to the United States and Australia but the complexities that are involved with shipping to Europe means that we are not doing it because it’s not worth it for us. I don’t think Brexit has done us any favours.”

Bettys was founded in 1919 by Frederick Belmont, of Switzerland, whose family still owns the company. Mr Eyles, who has a 14-year-old daughter and two labradors, says the family is not involved in day-to-day business but are regularly updated and make strategic decisions.

“Bettys will be thriving for years to come. We will have evolved but at the heart of it we will always be a magical experience.

His advice for companies struggling to survive?

“If you freeze and wait for things to settle down, that is a big risk. You need to be proactive.”

County council ‘monitoring’ major projects amid soaring inflation

North Yorkshire County Council officials have said they are monitoring the cost of major projects amid soaring inflation levels.

The council was this week forced to plug a £7.2 million shortfall for its Kex Gill realignment after the overall cost of the scheme soared due to inflation.

The project is now set to cost £68.6 million – a 12% hike from its original figure.

The Stray Ferret asked the county council whether it now expected to find more funding for other projects, such as the £11.2 million Harrogate Station Gateway scheme and the second phase of the Otley Road cycle route.

Gary Fielding, director of strategic resources at the council, said:

“We can’t speculate about future inflation rates and global and national impacts on the economy, but like other organisations and businesses we continue to monitor costs and market conditions when embarking on projects.

“At present inflation is a pressure across the board and North Yorkshire County Council will continue to work to mitigate the impact it has.”

The A59 at Kex Gill, which is to be realigned after historic problems with landslips.

Mr Fielding this week warned senior councillors that the authority faced “high risks” as the cost of projects, such as Kex Gill, increased in price.

He told councillors that the “burden of risk” would fall on the council should any “unforeseen events” see additional cost for schemes.

This additional cost would come at a time when government funding is either being cut or capped.

Mr Fielding said:

“In terms of capital, you are seeing two things happening in general and I think it is right that members are aware of the risks.

“We have got allocations in government funding across the board actually reducing in quantum for the forthcoming period and in parallel with that we have got inflation rates taking off.

“So what you have actually got is a much reduced spending power going forward and a higher profile of risk based upon major schemes where the burden of risk will fall 100% with the council.”

Otley Road and Station Gateway

The comments come as the county council looks to press ahead with some of its major highways schemes.

The authority is due to procure a contractor for the second phase of the Otley Road cycle route this month.

The cost for the first phase of the scheme was £827,000.

However, soaring inflation could see the figure for the second phase be higher than anticipated.

Melissa Burnham, highway area manager at the county council, told the Stray Ferret last month:

“Final detailed designs for phase two of the Otley Road cycle route are due to be approved within the next few weeks, with the contract expected to go out to tender during August.

“It is expected the contract will be awarded to the successful provider during the autumn.”

Inflation and the cost of living crisis has also raised concern over Harrogate’s Station Gateway project.

While the county council would not be drawn on any potential increases to the cost of the scheme, officials said previously that cheaper materials could be used.

Both county council and Harrogate Borough Council officials have remained committed to the scheme and recently pledged a further £300,000 to the project.

Harrogate bowls clubs feature in national campaign

Bowls clubs in Harrogate have featured in a national campaign to raise participation levels.

The All to Play For initiative was launched during the Commonwealth Games in an effort to broaden the people taking part in the sport.

The Harrogate Amateur Bowling Association featured heavily in the campaign with filming taking place at the Black Swan Bowling Club, Devonshire Place, Harrogate and also at Wetherby Bowling Club, Grange Park, Wetherby.

Dave Rowson, secretary of the HABA, said:

“We were delighted to be selected for the National Play Bowls campaign and see some of our local clubs and players included.

“We are grateful to the support from North Yorkshire Sport and Sport England and hope we can encourage as many people in the local areas to Try Bowls.

“It really is a sport for all and can be played by families and individuals of all ages.”

Part of the campaign included shooting a promotional video, which includes shots from players in Harrogate taking part in the sport.

You can watch the video by Bowls England below.

The campaign comes as bowls clubs in the Harrogate district joined together in a bid to recover from the covid pandemic.

All 16 clubs that play in the Harrogate league came together after it became clear that some were at risk of folding.

The clubs recently received funding from North Yorkshire Sport and Sport England in order to come up with a plan to increase participation.

The league has also trained 10 coaches, bought new equipment and put on “Try Bowls” sessions as part of the effort.

The HABA will also be hosting a charity bowls event on Sunday (August 28) in aid of the Robert Ogden centre.

For more information on how to get involved with the open bowl sessions, email habasect@gmail.com.

Eight-week consultation to be held on creating North Yorkshire mayor

An eight-week public consultation looks set to start in October asking people in North Yorkshire if they support devolution and the election of a mayor.

North Yorkshire County Council’s executive will be asked to agree to the consultation when it meets on September 6.

It will also be asked to pay an initial £600,000 to cover the costs of the consultation exercise and other early implementation costs.

If devolution goes ahead, it will lead to the creation of a combined authority for North Yorkshire and York and the election of a mayor for the region.

A draft deal was signed on August 1, which is Yorkshire Day, in York. The 32-page document promised £540 million over 30 years and more devolved powers over skills, transport and energy.

Now councillors are being asked to move to the next stage of the process.

Councillor Carl Les, the Conservative leader of the county council, hailed the deal as “life-changing for the region’s economy”, adding:

“I have been a huge supporter of the devolution of powers and money from Whitehall to the Town Hall and of local-led decision making set against our own priorities.

“I have no problem in recommending the acceptance of the draft deal and of asking my executive colleagues to agree a public consultation.”

Earlier this month, the Liberal Democrats in Harrogate and Knaresborough called for a public vote on the deal saying it gave too much power to one person.

If the consultation is agreed, it will run through the autumn and close before Christmas.

York and North Yorkshire councillors will then consider the results and make a decision on a submission back to the UK government in the spring.

The current timeline then outlines the formation of a combined authority for the region in winter 2023, with the public electing a mayor in May 2024.

The deal can be found on the Government’s website, here.

The executive paper can be read here.

Plumpton Rocks to reopen next weekend after Turner inspired restoration

Plumpton Rocks will reopen to the public next weekend after several years of restoration works — which were aided by 200-year-old sketches by the famous landscape painter J M W Turner.

The Grade II* listed parkland and man-made lake fell into disrepair towards the end of the last century before Historic England added it to the “Heritage at Risk Register” in 2012.

Since then Historic England has worked with the current owners and spent more than £400,000.

The visitor attraction first closed for a major programme of repairs in 2013, which included works on the parkland, the dam and on the lake. It reopened three years later in 2016.

Plumpton Rocks closed again in October 2019 to do further work on the dam and bring it up to standard for the Reservoirs Act 1975, but covid further delayed the works.

The owner of the site, Robert de Plumpton Hunter, said it will be “lovely to get it back open again”.

He said:

“It’s a great relief to see it done. It needed a bit of a refurb.

“The lake, which was silting up, would have been lost within 10 or 15 years.”

Mr Hunter was keen to restore the site, and the lake, to how they looked in the 1750s. But with no photos available, he was fortunate to draw on art created by one of the most famous ever English painters.

Turner painted a watercolour of Plumpton Rocks in 1797 and more sketches of the site are stored at the Tate in London, which were used to inspire the refurbishment.

Mr Hunter added:

“You really got a feel of what the landscape looked like 200 years ago, and we were able to use those sketches to aid the restoration. If Turner turned up now he would absolutely recognise the landscape, that is special.”

Plumpton Rocks will be open every Saturday and Sunday from September 3 from 11am to 6pm. There are plans to open it on more days in 2023. Dates will be announced on its website.

‘Plompton Rocks’ (1797-8) JMW Turner. http://www.tate.org.uk/art/work/D17202

Fire crews and police attend tanker incident in Harrogate

Two appliances from Harrogate Fire Station and North Yorkshire Police have attended an incident involving a milk tanker this morning.

The emergency services were called to Knaresborough road after one of the tanker’s tyres burst and the wheel then started to over-heat.

No injuries have been reported.

Fire officers and police directed traffic on the road, while other fire officers tended to the overheated wheel.

The incident occurred close to the junction with Lancaster Park Road used by ambulances and other visitors to Harrogate Hospital. Traffic is moving in the area.

Andrew Jones MP hits back over sewage vote

Harrogate and Knaresborough MP Andrew Jones has strongly criticised claims that he voted in favour of pumping raw sewage into rivers and the sea.

Mr Jones said in the Conservative run Community News website that the environment was “being weaponised, deliberately, cynically, falsely” and that the claims were “simply a lie.”

Images of raw sewage being pumped into waterways reignited a debate around whether MPs had voted to allow it.

265 Conservative MPs, including Mr Jones, voted to stop Amendment 45 to the Environment Bill in October last year.

The amendment would have forced water companies to reduce the amount of sewage they discharged and pay for its environmental damage.

At the time, he said it had been “poorly planned and drafted”.

He subsequently supported a government amendment to make water companies provide a “costed plan” for how to reduce the amount of sewage.

People boating on the River Nidd at Knaresborough

Nidd concerns

Local criticism has concerned the safety of the River Nidd.

The Stray Ferret reported back in 2020 that it had failed chemical tests and that the water contained unsafe levels of chemical sewage.

More recent data revealed that there were around 1,000 sewage incidents in the river in 2021.

The local Liberal Democrats launched a petition on the issue earlier this year calling for a sewage tax to raise money to clean rivers.

The party’s county councillor for Knaresborough West, Matt Walker, said:

“My colleagues and I have spoken to dozens of parents whose children have become violently ill after swimming in our river, something that should be safe for them to do.

“The Nidd is huge draw for locals and tourists, we need to invest and protect what we have and that means tough action.”

However, Mr Jones argued that the practice of using sewage storm overflow drains had been done for a hundred years.

That, he noted, included when the Lib Dems were in government with the Conservatives.

Knaresborough Liberal Democrat councillors Hannah Gostlow and Matt Walker

To that, cllr Walker responded:

“New figures… show a dramatic increase in the amount of sewage released since 2016 – an increase of 2,553%. An increase under a Conservative Government.”

Shan Oakes, a Green town councillor in Knaresborough, said the town council was planning to apply for designated bathing status for a stretch of the Nidd.

She hoped that it would mean that something had to be done about its poor water quality.

Cllr Oakes blamed the government for the current situation:

“With the current situation where water is privatised, the government does not hold [water companies] to account as it should. The government has decimated the Environment Agency.”

What Yorkshire Water says

Yorkshire Water said sewage is not the only issue which affects river quality and that agriculture, businesses and plastics also have an effect.

The Environment Agency regulates discharges and companies must have permits in place.

In a statement, Yorkshire Water said:

“We know that our storm overflows operate more often than our customers, or we, would like and we’re working hard to make improvements across the region. We’re investing £790m to improve rivers across the region, including £137 million by 2025 to enhance, investigate and increase monitoring on storm overflows.”

The water company made an operating profit of £242 million in 2022.

Harrogate district’s floral displays fall victim to hosepipe ban

The Harrogate district’s famous floral displays will soon be looking worse for wear due to the hosepipe ban.

The ban came into force today and Harrogate Borough Council has confirmed it won’t be watering plants until it is lifted.

Yorkshire Water acted following months of dry weather, which have depleted water levels in the district’s reservoirs such as Thruscross and Swinsty.

It’s the first hosepipe ban in the area since 1995 and means the council’s parks and environmental services team, which looks after floral displays in parks as well as in towns and the city of Ripon, will have to watch its hard work wither until the ban is lifted.

The district’s floral displays are a source of local pride.

Little rain is forecast for the remainder of the month.

A council spokesperson said:

“The Yorkshire Water website states that during the period of the ban councils cannot use hosepipes or sprinklers to water floral beds, displays or hanging baskets in public locations.

“This unfortunately means that we are not able to continue watering the floral beds, hanging baskets, barrier baskets or floral tubs around the Harrogate district.

“Using watering cans is not practical and continues to use water from our water supplies, which are currently in short supply and high demand”.

The council also runs a subsidised hanging basket scheme in which businesses pay the council to provide the basket and plants. Staff then water and maintain the baskets throughout the summer.

The council says businesses who use the scheme will not be eligible for a refund.

Its spokesperson added:

“The hanging basket scheme is already subsidised by the council to reduce the price of baskets to businesses in the town centre.

“The hosepipe ban has come in at the end of the season so hopefully with lower temperatures and a bit of rain over the coming weeks the baskets will last a few more weeks until they are scheduled to be removed late September.

“Whilst the hosepipe ban is unfortunate, it is also important that as community leaders we play our part in adhering to the restrictions and highlighting the need to conserve water”.

‘Rodent dropping’ Harrogate care home no longer registered

The Harrogate care home where rodent droppings were found is no longer registered by the Care Quality Commission.

Government inspectors put Mary Fisher House in special measures this year after discovering rodent droppings in the kitchen and finding some medicine practices to be “unsafe”.

The CQC report detailing the findings, which also said bedrooms “smelt strongly of urine”, was published in April.

The health and social care regulator subsequently said it had “taken action to protect the safety and welfare of people living at the home” by moving them them to other homes.

But it added its legal processes did not allow it to go into further detail at the time because care provider Svivekcaregroup Limited could appeal its findings.

An updated version of the report, released this month after the appeal deadline passed, revealed the CQC had issued notice of a proposal to cancel the home’s registration.

A CQC spokeswoman told the Stray Ferret enforcement action “did not proceed to the final stage”. When the Stray Ferret asked why not, the spokeswoman said:

“The service is now closed, and no longer active on the CQC’s register. No one is living on site, and as far as CQC is concerned the matter is concluded.”

In June, Svivekcaregroup indicated the home, which catered for up to 24 residents on Cold Bath Road, was likely to reopen.

The Stray Ferret has attempted to contact Svivekcaregroup to ask if it still planned to re-open Mary Fisher House or had other plans for the building but has not received a response.

Rishi Sunak to court Conservatives in Harrogate tomorrow

Rishi Sunak will visit Harrogate tomorrow to court Conservative Party members as he attempts to boost his flagging hopes of becoming the next Prime Minister, the Stray Ferret understands.

The former Chancellor is expected to be in Harrogate at around 3pm to meet members, who have been voting for either Foreign Secretary Liz Truss or Mr Sunak to be the next Tory leader and PM.

Mr Sunak was the most popular choice among MPs, but among members, polling has put him consistently behind Ms Truss.

Bookmaker William Hill has odds of 1/16 for Ms Truss to be the winner with Mr Sunak trailing way behind on 17/2.

A lengthy campaign has seen two rivals tour the country in July and August.

Liz Truss met members in Harrogate on August 9, attending a house on the Duchy estate believed to be owned by Harrogate Borough Council deputy leader Graham Swift.

Liz Truss arrives at Bettys in Harrogate this month.

It will be the second visit to the Harrogate district for Mr Sunak, who spoke to party members in Masham earlier in the campaign.

The winner will be announced by September 5.

The Richmond MP has the backing of both Harrogate and Knaresborough MP Andrew Jones and Skipton and Ripon MP Julian Smith.

In an article on his website, Community News, Mr Jones described why he is backing the former chancellor. He wrote:

“The country needs someone who is consistent and transparent to reinvigorate trust in politics.”

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Northern roots

Five chief executives

Christmas build-up begins

Otley Road and Station Gateway

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Nidd concerns

What Yorkshire Water says

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