A public health boss has revealed how an educational programme to counter the social media marketing of vaping products to children was being developed, amid growing concerns about the number of youngsters being “enticed” into using e-cigarettes.
Cllr Michael Harrison, North Yorkshire County Council’s executive member for health and adult services, announced the move following the leader of Selby District Council questioning what action could be taken to reverse an apparent escalation in children vaping.
Cllr Mark Crane told a meeting of the county authority he was seeing more and more young people using vaping products, adding:
“I see them in school uniforms and I also see ones that seem very young to me.”
A NHS survey in 2013 of 10,000 children found three per cent of children aged 11 to 15 had vaped, but last year the figure had risen to 10%.
Cllr Crane was speaking days after England’s chief medical officer called for a clampdown on firms who use social media sites, such as Tik Tok, to market colourful e-cigarettes with flavours such as pink lemonade and strawberry, banana and mango to youngsters.
Sir Chris Whitty told MPs it was beyond doubt that firms were designing vapes to appeal to children, branding their actions “appalling”.
It is believed e-cigarettes have increased in popularity with children due to their relatively low cost, bright colours and fruit flavours.
Last month, the leader of neighbouring council Stockton, Councillor Bob Cook said the authority would lobby for more regulation on vaping following concerns over growing under-age use of the products.
Meanwhile, Dr Elizabeth Garthwaite, a kidney specialist and clinical director at Leeds Teaching Hospitals, has told teenagers at Ripon Grammar School that an increasing numbers of young people were presenting to hospital with problems associated with addiction and vaping.
Read more:
- Shadow minister brands Harrogate hospital’s reliance on agency staff ‘a disgrace’
- ‘Shocking’ lack of NHS dentists in Harrogate and Knaresborough raised in Parliament
She said while vaping products were initially designed as a nicotine replacement to help smokers break their addiction, vaping was far from harmless.
Cllr Harrison said there was “certainly something national government could do” to tackle the marketing, but the council was intent on educating people about the dangers of vaping.
He said:
“It is illegal to sell vape materials to under-18s, but it is clear that there is marketing going on that is enticing under-18s to take up vaping…”
The meeting was told the authority’s public health team were working on a programme of education and awareness which would be rolled out across our schools and young people in the coming months.
Cllr Harrison said the authority recognised the place of e-cigarettes in helping people to give up smoking, but the council’s educational campaign would stress that neither habit was healthy.
Underlining the scale of the challenge to educate young people, he added:
Explained: What happens to bin collections in Harrogate after devolution?“You are fighting a battle if there’s advertising that is more prevalent on social media than mainstream media.”
A new council is set to take over in the Harrogate district in four weeks’ time.
Both Harrogate Borough Council and North Yorkshire County Council will make way for North Yorkshire Council on April 1.
While the move throws up questions over council tax and economic development, perhaps the first thought on residents’ minds is who is going to collect the bins?
In this article, we will explain what this means for waste collection and disposal in the district.
Who currently collects my bins?
At the moment, Harrogate Borough Council collects household bins across the district.
Waste collection staff employed by the borough council collect bins on a weekly basis.
This includes garden, general and recycling bins.
What about waste disposal?
Disposal of waste is currently a responsibility for North Yorkshire County Council.
It is responsible for household waste recycling centres, including those on Wetherby Road and Pennypot Lane in Harrogate and Dallamires Lane in Ripon.
The county council also oversees the Allerton Waste Recovery Park near Knaresborough, which recycles and converts biodegradable waste to biogas.
What will happen on April 1?
On April 1, the borough council will no longer be responsible for waste collections as it will not exist.
Instead, North Yorkshire Council will take over the responsibility and bins will be collected as normal.
Staff who currently work for the borough council on waste collection will move over to the new authority.
The new council will also be responsible for the running of household waste recycling centres in the district, as well as Allerton Waste Recovery Park.
Residents may not notice much change in their collections. However, for council bosses, the idea is that the transition to the new authority is smooth.
Read more:
- Councillor calls for housebuilding in Harrogate to be paused
- Harrogate councillors approve transfer of council-owned companies
Is crime commissioner Zoe Metcalfe aiming to be North Yorkshire’s first mayor?
Zoe Metcalfe, the North Yorkshire Police, Fire and Crime Commissioner, is hoping to stand for election to become the county’s first mayor, the Stray Ferret understands.
A Conservative Party source has told the Stray Ferret that Ms Metcalfe had indicated she planned to launch a bid for the party’s nomination for next year’s mayoral election.
The mayor will oversee a significant budget for York and North Yorkshire and have the power to allocate funds to areas such as transport, education and housing.
He or she will also swallow up the commissioner’s role currently occupied by Ms Metcalfe.
Ms Metcalfe has strong local connections: she was born in Ripon, educated in Harrogate and lives near Boroughbridge.
A former Harrogate borough councillor, she was elected to her commissioner’s role in 2021 with 39.5% of the vote in a by-election caused by the resignation of fellow Conservative Philip Allott following comments he made about the murder of Sarah Everard.
Since taking up the role on a salary of £74,000, she has overseen the introduction of a Risk and Resource Model for North Yorkshire Fire and Rescue Service, which sets out how resources will be deployed from 2022 to 2025.
The changes included reducing Harrogate Fire Station’s nighttime cover from two fire engines to one.
The commissioner’s role gives Ms Metcalfe a countywide profile that could enhance her prospects of winning the Conservative nomination for mayor — a new role being created as part of North Yorkshire devolution.
The Stray Ferret contacted the crime commissioner’s office asking whether Ms Metcalfe planned to stand but did not receive a response.
Read more:
- Knaresborough’s Zoe Metcalfe pledges to be ‘people’s commissioner’ in £74,000 crime role
- Long-awaited £1.2m refurbishment of Ripon’s police and fire station confirmed
Harrogate district CCTV control room not manned due to staff shortages
A control room monitoring more than 200 CCTV cameras in the Harrogate district has not been manned at times over the last year due to staff shortages.
The control room, run by Harrogate Borough Council, oversees cameras operating 24 hours a day in Harrogate, Ripon and Knaresborough.
Control room staff are able to respond to police reports and track suspicious activity. Police can buy the footage to use as evidence in pursuing crimes.
Julia Stack, community safety and CCTV manager at the council, was asked by Councillor Victoria Oldham at a meeting of the council’s overview and scrutiny commission this week whether the room needed to be staffed.
Ms Stack replied the priority was to “man that service for 24 hours a day”, adding:
“I will be honest,. We have had some challenging issues in terms of recruitment within the last 12 months so there have been times when we have been unable to have the staff there but the cameras will be recording.”
Ms Stack added the team was now “almost at full complement of staff”.
Cllr Oldham, a Conservative who represents Washburn, replied:
“I’m aware of two incidents last week when it wasn’t manned and one of them could have been very embarrassing.”
Ms Stack said the service worked closely with police but added:
“There’s always the risk we may be dealing with one location and there may be something happening in another one. That is down unfortunately to consistent funding cuts to the service.”
The long-term future of the service when Harrogate Borough Council is abolished at the end of this month and North Yorkshire Council takes over is unclear.
Scarborough and Northallerton also have CCTV control rooms in the county and Ms Stack the service overall was inconsistent and would be reviewed.
Councillor Robert Windass, a Conservative who represents Boroughbridge, said Boroughbridge had been “kicked out” of Harrogate Borough Council’s CCTV monitoring system years ago.
Cllr Windass said Boroughbridge Town Council now provided CCTV and, unlike Harrogate Borough Council, did not charge the police for accessing it. He said:
“If the police request footage for any crimes there is absolutely no charge because we consider it a valuable service we should provide and support to the police.”
Cllr Mike Chambers, the Conservative Cabinet member for housing and safer communities, replied:
“I agree it is a service that is valuable to the police. But we have a control room that has staff. If we don’t levy charges as many other departments within this council do then how do we pay for the staff?”
‘Limited resources’
After the meeting, the Stray Ferret asked Harrogate Borough Council about the control room staff situation and what will happen to the service when the council is abolished in four weeks.
A council spokesperson said:
Midwives launch Harrogate district support service with drop-in session for ‘covid parents’“Our CCTV control room is in Harrogate and has five operators and one CCTV and business crime operations officer, as well as a small pool of casual staff who work alongside full-time officers, who are responsible for surveillance of cameras covering Knaresborough, Harrogate, Ripon and council buildings.
“They also undertake reviews and produce evidence for the police and other third parties, operate a RadioLink service and support a business crime partnership.
“Like ourselves, North Yorkshire Police have limited resources and even if the control room report an incident to the police, there is no guarantee that they are always in a position to respond straight away. Therefore, we ensure cameras record 24-hours a day, 365 days a year so that our staff can aim to get the best evidence to assist with any incidents.
“Closures are kept to a minimum and shifts are extended with staff work overtime to ensure sufficient support for the CCTV control room.
“In recent months, we have seen a limited number of applicants to the roles available. And once appointed, each post is subject to police vetting which takes times to be thoroughly carried out, followed by a two-month training period.
“However, we can confirm that two new appointments have recently been made.
“From 1 April there will be no change to the service.”
Two former hospital midwives are inviting families who had a baby during the covid pandemic to an event this weekend.
Sue Oxendale and Jane Bamford have set up social enterprise Taking Baby Steps to offer extra support with issues including anxiety during pregnancy, birth trauma, and baby loss.
The pair encountered many parents facing those challenges during their combined 35 years as midwives at Harrogate District Hospital.
Sue said the issues were exacerbated in 2020 and 2021, when many women had to give birth and go through the early days of parenthood with much less support from their families than would usually be possible.
She told the Stray Ferret:
“Becoming a parent now can be really isolating. That can create anxiety in itself.
“When I had my kids, it was all church-based, community centres and coffee mornings. Things like that have become less and less.
“If we can start setting up networks of mums and a dads’ group, it all helps.”
Sue and Jane left their hospital roles last year to set up Taking Baby Steps and were given several grants, including £10,000 from the National Lottery, to fund their work.
They have begun to work with parents looking for more support than is available through the NHS and the funding enable families on low income to access their help.
The pair will also offer support to NHS professionals and students to help them deal with the challenges they may face while supporting patients.
Read more:
- Shadow minister brands Harrogate hospital’s reliance on agency staff ‘a disgrace’
- Harrogate mum launches group for neurodiverse children and their parents
Having trained after her three sons were born, Sue became a specialist bereavement midwife while she was at Harrogate District Hospital. She said:
“I loved my job working on delivery suite, helping couples become parents and bringing new life in to the world, but I was always drawn to improving care for women and their partners who weren’t going home with a baby in their arms.
“I knew we only had one chance to get the care right when looking after families who had suffered a miscarriage, stillbirth or neonatal death or sadly made the painful decision to not continue with the pregnancy if there were complications affecting their baby’s development.”
Meanwhile Jane, along with her husband, experienced her own struggles with infertility and unsuccessful IVF, before adopting two children.
Those experiences influenced her work at the hospital, she said, and led her to take an interest in issues relating to fertility, trauma and anxiety. She said:
“I realised that there were a lot of women who were also struggling with their emotional health and wellbeing in areas such as perinatal anxiety, tokophobia [fear of pregnancy] and birth trauma.
“I also had conversations with couples who had experienced years of fertility treatment and then had become pregnant but felt that there wasn’t a recognition during their pregnancy of the journey and potential trauma they had already been through to get to this point.
“I began doing the appointments that were held at Harrogate Hospital named ‘pregnancy and birth revisited’, where a lady and her partner have the opportunity to return and discuss her birth experience in more detail. During these appointments I also began to appreciate the impact these experiences had on the birth partner also.
“Whilst it may seem obvious that they are affected I saw that they could be experiencing symptoms of trauma, affecting their day to day life.”
Tomorrow’s event will focus particularly on families who have been affected by the covid pandemic.
From giving birth without their chosen birth partners to missing out on the support of wider family and other parents during the baby’s early weeks and months, Sue and Jane believe there has been a significant impact on new parents’ experiences and their feelings about the beginning of their parenthood.
The drop-in session will bring together parents to chat about their experiences and find mutual support.
It takes place tomorrow at Chain Lane Community Hub in Knaresborough, from 9.30am to 11.30am. Tea, coffee and cake will be on offer, and anyone is welcome to call in during that time.
Weather warning for Harrogate district as cold snap loomsThe Met Office has issued a weather warning for snow and ice across parts of the Harrogate district next week.
The yellow warning, lasting throughout Monday and Tuesday, comes as temperatures are predicted to drop below freezing over night.
Issuing the warning, the Met Office said:
“Snow showers are likely to cause some disruption to travel with a small chance of more widespread disruption for some.
“There is a small chance of travel delays on roads with some stranded vehicles and passengers, along with delayed or cancelled rail and air travel. There is a slight chance that some rural communities could become cut off [and] a small chance of injuries from slips and falls on icy surfaces.
“There is a small chance that power cuts will occur and other services, such as mobile phone coverage, may be affected.”
Rural areas in the north and east of the Harrogate district could see temperatures down to -4C at night, while daytime temperatures are likely to be below 6C.
https://twitter.com/metoffice/status/1631604769587437568
Meanwhile, Yorkshire Water has advised residents to lag pipes that might become frozen if exposed to low temperatures, using foam insulation.
Emily Brady from Yorkshire Water said:
“Check for pipes, taps, cisterns, tanks and water meters in unheated areas that might be exposed to the cold. When you’ve found them, cut a piece of lagging to size and clip it on. If you’ve got some cable ties handy, pop a couple on to keep it secure.
“This will also help insulate your hot water system and could save you money on bills. You can also protect your outdoor taps with a tap cover to stop them freezing.
“If you turn your tap on to find no water, you might have a frozen pipe. First, check all exposed pipes for any leaks or bursts, if you can’t see anything then turn the tap on at your kitchen sink and heat the pipe with a hairdryer. Never ever use a naked flame to defrost a pipe.
“If a pipe has burst then turn your water off at the stop tap to minimise damage and water loss.”
Anyone who would be particularly vulnerable during water supply problems can join Yorkshire Water’s priority services register.
The Stray Ferret will have all the news of road conditions, school closures and more if the weather impacts on local services. Keep checking our website and social media channels for the latest updates.
Read more:
- In pictures: The day Storm Otto battered the Harrogate district
- Storm Otto leaves Ripon building owners counting the cost
Bid begins to create new North Yorkshire tourism body
The incoming North Yorkshire Council is to bid to government for accreditation to create a new countywide tourism body.
The authority intends to apply to become a Local Visitor Economy Partnership — which will replace Destination Management Organisations following a review by ministers.
The new body would be responsible for promoting tourism in North Yorkshire and attracting events.
David Caulfield, assistant director for tourism and economic development at North Yorkshire Council, said the new organisation would also help to form a “Yorkshire-wide” tourism strategy.
He said:
“There may be four, or five, of these which eventually form a Yorkshire-wide approach. These LVEPs must be strong private/public sector partnerships and will need to follow the new national process to be eligible for any government funding.
“This is an exciting opportunity for us in North Yorkshire to play to our strengths, while maintaining a strong regional identity at the same time. It will also be one of the key aspects of the new council’s economic strategy.
“All of the current destination management organisations across North Yorkshire are already working closely on this project, pooling their knowledge and expertise to ensure we have the strongest possible proposal.”
The council intends to hire consultants at a cost of £20,000 to help support the bid.
Mr Caulfield said this would form a “small part” of the bid, with the majority of the work being carried out in-house.
Questions over Destination Harrogate
The move towards creating a county-wide tourism organisation raises further questions about the future of Destination Harrogate, the current Destination Management Organisation tourism organisation for the district run by Harrogate Borough Council, which is being abolished in four weeks.
Paula Lorimer, director of Harrogate Convention Centre, told a council meeting last month the government review would likely mean only destination management organisations from cities or large regions will be able to receive funding from central government.
Read more:
- Harrogate council spends £2.2m on new tourism body in first year
- Harrogate council agreed £222,000 in exit packages due to tourism restructure
She suggested Harrogate would have to amalgamate into a wider, yet-to-be created North Yorkshire destination management organisation to qualify for the funding.
The Local Democracy Reporting Service revealed last month that Harrogate Borough Council spent £2,224,000 on Destination Harrogate in its first year operating — almost a million pounds more than budgeted.
Borough council chief executive Wallace Sampson told councillors the new authority could look to “identify savings” with Destination Harrogate after it is handed control of the organisation.
He added:
“[Destination Harrogate] is a discretionary service and against the background of a challenging financial environment for the new council, every discretionary service will be subject to financial scrutiny.”
Mr Sampson warned of the possible pitfalls of Destination Harrogate being merged into a county-wide tourism body, which he suggested could dilute the focus on individual places.
He said:
Angry Harrogate district cabbies fear ruin under new system“From a Harrogate point of view we have Destination Harrogate that has a really strong focus on place branding and marketing and that helps to attract visitors.
“The key question will be — can you retain the focus on individual places in North Yorkshire? It’s something the new council will have to grapple with.”
Taxi drivers in the Harrogate district have said a new system for regulating hackney carriages will be bad for customers and cause cabbies to go bust.
The current limit of 148 hackney carriages in the district will be abolished when North Yorkshire Council comes into existence on April 1, paving the way for a flood of new drivers.
At the same time, a new single taxi zone allowing drivers to operate countywide rather than stick to their local districts will begin, even though 52% opposed it in a consultation.
Drivers say the single zone will lead to some places being flooded by taxis at busy times while less popular rural areas will struggle to book cars.
They also say ending the cap on the number of hackney carriages means licence plates they paid thousands of pounds for are now effectively worthless.
Supporters of the new system say it incorporates Department for Transport best practice guidance and “any negative impacts tend to level out over time”.
‘Totally destroyed’
Six Ripon hackney carriage drivers, who are supported by colleagues from across the district, met the Stray Ferret this week to express anger at the changes.
Katie Johnstone, of Johnstone Family Hire, said lifting the limit on the number of vehicles would ruin many taxi firms.
She said until now, people like her had paid about £20,000 to buy a plate so they could operate one of only 148 hackney carriages in the Harrogate district.
Ms Johnstone said abolishing the limit meant the plates now had no sell-on value, leaving current plate holders a combined £3 million out of pocket.
She said she took out a five-year bank loan to buy her plate as part of a career change two years ago and “it’s not worth anything now”, adding:
“I’m a single parent — I worked on minimum wage for years. I’ve invested a lot of money to try to better myself and they have totally destroyed it.”
Read more:
- New taxi fares for North Yorkshire revealed
- Council considers North Yorkshire knowledge test for taxi drivers
‘The system has worked for 100 years’
Keith Snowden, whose family has operated taxis in Ripon since 1926, said:
“It’s a ludicrous situation. The system has worked for the last 100 years — why change it?”
All the cabbies predicted many private hire drivers will get hackney licences because it would enable them to make more money by picking up customers from ranks whereas they currently have to be booked in advance.
They said this would create hotspots as drivers battled for customers in busy times in the most lucrative areas, and ignored calls from less profitable rural customers.
Anne Smith, of ANB Taxis in Ripon, said:
“Everything we have put into these plates has been completely taken away from us.”
Ms Smith tried to enlist the support of Julian Smith, the Conservative MP for Skipton and Ripon, but said he had been “absolutely useless”. Mr Smith did not reply when the Stray Ferret asked for a response.
Paul Dodds, of JPD Taxis, said he feared he and other drivers would have to “pack in” because of the changes.
North Yorkshire Council will replace North Yorkshire County Council and seven district councils, including Harrogate Borough Council, at the end of the month.
The drivers all said the new system was being introduced for the convenience of the council rather than for drivers because it was easier to manage than the current district-wide system.
The taxi drivers said they would continue to oppose the changes until the new system begins next month.
Ripon cabbie Richard Fieldman criticised North Yorkshire County Council’s defence of the changes:
“They keep relating to Department for Transport best practice guide, but have chosen to leave bits of it out to suit them, ie it states that in areas where licence limits are in place, they should firstly conduct an unmet demand survey to see if there is any latent demand, before proceeding with the policy; they have failed to do that.“The fact is, they have totally ignored the result of the consultation, which concluded 52% are against it.”
‘A coherent regulatory framework’
“The hackney carriage and private hire licensing policy incorporates the Department for Transport’s best practice guidance and statutory standards, to ensure that the public continues to be provided with safe and accessible vehicles. It also provides a coherent regulatory framework for the trade across the county.
“As a single local authority for North Yorkshire, we must ensure hackney carriage and private hire licence holders and taxi operators across the county are treated equally.
“Introducing one hackney carriage zone for North Yorkshire will provide drivers with the flexibility to operate across the county and serve these rural areas, create environmental efficiencies with the potential for fewer empty journeys, a wider distribution of wheelchair-accessible vehicles, as well as efficiency savings for the council, with one set of fees and fares.
“All responses to the consultation have been considered. And feedback from customers, and even some of the trade, has suggested that at peak times there is a lack of taxis to serve busy periods. Introducing a single zone should overcome this lack of provision and allow customers to get to their destination safely.”
“Understandably, there is apprehension from some of the trade of hotspot areas, but evidence from other authorities who have followed a similar approach has indicated that any negative impacts tend to level out over time.
“We have considered the view of the Competition and Markets Authority, supported by the Department for Transport, and imposing hackney carriage quantity restrictions can reduce availability and increase waiting times.
“There is no expectation that quantity restrictions for hackney carriages would continue indefinitely and any proposed sale of vehicles* between proprietors are carried out independently from the council and at their own risk. These sales show people wish to enter the trade to provide a service to the public but are being prevented from doing so by the quantity restrictions.
“We also want to ensure adequate provision of wheelchair-accessible vehicles across the county and have agreed to work in consultation with the North Yorkshire disability forum and develop and maintain an inclusive service plan within 12 months to ensure everyone has access to hackney carriage and private hire vehicles. Until such time, licence renewal and new licence fees for wheelchair-accessible vehicles have been waived.
“The new hackney carriage and private hire licensing policy is a baseline for the new authority, and will be kept under review, as there may be further developments and consultation in the future.”
Councillors have approved the transfer of Harrogate Borough Council’s wholly-owned companies to the new North Yorkshire Council next month.
HBC’s Conservative-run cabinet met last night at the Civic Centre to discuss a report written by the council’s head of legal and governance, Jennifer Norton.
The report recommends that leisure company Brimhams Active and housing company Bracewell Homes are passed over to the new council on April 1.
Harrogate Borough Council will be abolished on March 31 after being in existence since 1974.
The next day, a new unitary council for the whole of North Yorkshire will be created to deliver all the services currently delivered by Harrogate Borough Council and North Yorkshire County Council.
Wholly-owned companies
Brimhams Active launched in August 2020 when it took over control of leisure centres and swimming pools in Harrogate, Starbeck, Ripon, Knaresborough and Pateley Bridge.
It has overseen major projects such as the redevelopment of the Harrogate Hydro swimming pool and the construction of new facilities in Ripon and Knaresborough.
The new council will add Selby’s leisure services to the Brimhams Active portfolio from September 2024.
This will be whilst it undertakes a £120,000 review of leisure services with the aim of creating a countywide model for delivering leisure and sport by 2027.
Bracewell Homes was set up in 2019 with the aim of turning the council a profit and delivering affordable homes.
It is expecting to deliver 43 homes by the end of 2023/24, which will exceed its target of 40 homes by 2024.
North Yorkshire County Council already has a housing company called Brierley Homes and what will happen to Bracewell inside the new authority is unclear.
‘They’ve done very well for Harrogate’
At last night’s meeting, Conservative council leader Richard Cooper said the two companies have done “very well” for the soon-to-be abolished authority. He said:
“This to me seems very much like a tidying-up exercise, things that we need to do, belt and braces, in order to make sure that the transfer of borough council-owned companies transfers smoothly to the new North Yorkshire Council.
“I hope they will look after them because they’ve done very well for Harrogate Borough Council thanks to the expertise of the officers who have been guiding them.”
Cabinet members Sam Gibbs and Stan Lumley did not take part in the discussion or vote as they sit on the Brimhams Active board.
Shadow minister brands Harrogate hospital’s reliance on agency staff ‘a disgrace’Shadow minister Alex Sobel has claimed Harrogate District Hospital‘s use of agency staff is a “disgrace” that is harming patient care.
Alex Sobel, Labour MP for Leeds North West and the party’s shadow environment minister, told a Commons debate on the NHS this week a constituent called Marjorie Dunn spent just over seven weeks at the hospital last year.
He added:
“In that time she saw NHS nurses leave the service and she was treated predominantly by agency staff — mistreated, I have to say, by agency staff. It is a disgrace.
“When she was eventually moved to a recovery hub run by Leeds City Council she got excellent treatment there.
“She had broken her pelvis and been told she would never walk again, but it was the council physiotherapist who got her up and walking again. Is it not right that we should be supporting local authorities such as Labour-run Leeds to get such facilities as well as the NHS?”
Wes Streeting, Labour’s shadow health minister, said Mr Sobel was “absolutely right about the impact of the churn of staff on a ward”, adding:
“It can be quite distressing for patients to see the faces and names change every day and to constantly be explaining once again what their experience in the hospital has been, if indeed the staff have time to stop and talk.”
The Stray Ferret asked Harrogate and Knaresborough Conservative MP Andrew Jones if he wished to respond to Mr Sobel’s comments but he did not respond.
‘Workforce challenges’
Asked to respond to Mr Sobel’s comments, a Harrogate and District NHS Foundation Trust spokesperson said:
“We pride ourselves on providing the best possible standards of care for our patients, wherever that care may be being delivered. On the rare occasions when this has fallen below our expectations or those of our patients, we have procedures in place to identify this and ensure we continuously improve.
“Workforce challenges in the NHS are well documented. As a trust, we monitor recruitment, retention, turnover and staff wellbeing closely and have a bank of the trust’s own nursing staff, who are available to support where we have short- term absence. These staff are familiar with Harrogate and District NHS Foundation Trust and our standards of care.
“On occasion, we do need to use the services of agencies to support nursing gaps, however we expect all staff working at Harrogate and District NHS Foundation Trust to provide the same standards of care for our patients, and we will address this if it is found not to be the case.
“Maintaining the health and safety of those people in our care is our main priority and we would like to apologise to anyone who has found that their experience has been below what they would expect. In addition, Harrogate and District NHS Foundation Trust work collaboratively across health and social care to ensure that care and services are delivered to our population in the right place, by the right professionals, which means there are occasions where this is a multi-agency approach to ensure the care be delivered as close to the person’s own home as possible.”
Read more:
- Ambulance workers in Harrogate district on strike again
- ‘Shocking’ lack of NHS dentists in Harrogate and Knaresborough raised in Parliament