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    06

    May 2021

    Last Updated: 06/05/2021
    Business
    Business

    Harrogate care supplies shop closes to move online

    by Suzannah Rogerson

    | 06 May, 2021
    Comment

    0

    Change Mobility's shop on King's Road closed for good last week. The company says the pandemic accelerated its move to a fully online business.

    change-mobility-shop

    After being forced to move online during lockdown, one Harrogate business has now decided to permanently close its store and move fully online.

    Change Mobility operated on King's Road for five years before closing for good last week. The pandemic accelerated its move online.

    The company decided on the move after listening to customer feedback and assessing sales during lockdown.

    Change Mobility is the sister company of Beaucare another Harrogate-based business that supplies products to care homes, hospitals and individuals.

    Change Mobility sells a range of care supplies from living aids such as grab rails to wheelchairs.

    It will still provide home visits and a click and collect service from its office on Hornbeam Park.

    Heather Mawray, managing director of Beaucare, said:

    "The retail market has been difficult over the last 12 months. This has accelerated our move to a different operating model. During the pandemic many customers have required home deliveries, this will continue as a key feature for Change Mobility going forward.
    "Advice and assessments will be available in person at home visits arranged at times to suit the customer, this has been welcomed by many of our customers who would have previously found it difficult to travel to the store.
    "We are really looking forward to continuing to support our Change Mobility customers and ensure they receive outstanding service."


    The company told the Stray Ferret no jobs had been lost due to the move.



    Read more:



    • Beaucare completes buyout

    • Knaresborough manufacturer adapts its products to be used in morgues following pandemic