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17
Jan
Harrogate hospital introduces new appointments system
Harrogate and District NHS Foundation Trust has introduced a new way for patients to book, cancel or change appointments.
Since December, people are now transferred directly to the department they require, where they can liaise with staff directly.
By contrast, patients were previously directed to a general appointments department, which was run by four members of the medical records team.
A spokesperson for the trust told the Stray Ferret:
As part of the new system, people still call the same phone number to make an enquiry about their appointment, the spokesperson added, and said the difference being patients now select an option to transfer them through to speciality teams directly.
Read more:
- Air ambulance called to man suffering cardiac arrest in Harrogate
- Harrogate hospital receives £2m from NHS to tackle 'crumbly concrete'
- Harrogate hospital cancelled 166 appointments due to December junior doctors' strike
However, the shake-up has already proved unpopular with one patient.
The person, who asked to remain anonymous, contacted the Stray Ferret after struggling to change an eye appointment at the hospital.
She said:
After struggling to change her appointment, she decided to go to the hospital to do so. While there, the woman voiced her concerns about the new system to a staff member:
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