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Aug 2023

Last Updated: 14/08/2023

Health

Harrogate hospital to review emergency department security staff

by Calvin Robinson Chief Reporter

| 15 Aug, 2023

Emergency department at Harrogate District Hospital.

Harrogate District Hospital is set to review security arrangements at its emergency department.

Officials at the hospital commissioned T3 Security, which is based in Newcastle, to provide security officers overnight on a trial basis in May 2022.

The move came as staff reported receiving abuse and aggressive behaviour from patients and visitors.

At the time, Jonathan Coulter, chief executive of Harrogate and District NHS Foundation Trust, said the trust made the decision reluctantly.

However, the trust is now set to review the measures despite describing the trial as “successful”.

A spokesperson for the trust said:

“The service aim has been to provide a visual deterrent to those who may seek to be violent and aggressive, and create a more secure environment for patients and staff.

“While the security trial has proven to be successful and helped reduce instances of violence and aggression, we now need to review the temporary arrangements and formalise the service in line with our longer term plans.

“A security service will be in place within the next week to ensure the continued safety of visitors to our emergency department and the staff who work within it.

“We will not tolerate violence, or physical or verbal aggression towards our staff or patients and abuse of any kind may lead to prosecution.”

Security staff were in place at the emergency department between 7pm and 7am.

The move came amid complaints that staff had been abused by patients and visitors when they were asked to wear face masks.

Speaking at a council meeting in November last year, Mr Coulter said it was “a bit of a shame” that the trust had been forced to appoint its own security officers.

He said:

“We were always reluctant to have our own security service on the hospital site because we felt we were a health service, not anything else. I know other trusts went much more quickly into having dedicated security personnel on site.

“We have in the last six months introduced, between 7pm and 7am overnight, our own security service, which is a bit of a shame that we’ve had to do that, but it was something that made the staff feel safer, particularly in the early hours with the emergency department where Harrogate has never had a problem before, but has had an increasing problem.

“I wouldn’t say it’s anything like we get lots of these incidents, it’s a handful of incidents but they don’t need to happen very often for it to be disturbing and for people to get concerned about it.”

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Harrogate hospital to review emergency department security staff

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