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03
Jan 2024
Harrogate Ice Rink organiser says it has 'no plans' to return this year
The company operating the Harrogate Ice Rink has revealed it won't be returning to the town this year.
York-based Events by Cynosure is running the rink in collaboration with Destination Harrogate, North Yorkshire Council’s tourism body, in Crescent Gardens.
The venture is in the second of a three-year deal between the two organisations.
However, John Lowery, chief operating officer at Events by Cynosure, told the Stray Ferret the ice rink will not be returning for the next festive season. He said:
The news comes after the company faced criticism from customers about the condition of the ice and poor customer service.
The Stray Ferret reported yesterday on complaints from some unhappy customers, one of whom described the surface as “extremely dangerous” and said the “rusty blades” had not been maintained.
One customer described the rink as "wet and rippled".
Mr Lowery said the company had “suffered like all outdoor ice rinks” following adverse weather conditions throughout December, which led it to close eight times in just over a month.
The rink opened on December 1 and will run until Sunday, January 7.
The Stray Ferret asked North Yorkshire Council to respond to the complaints made by readers and also whether it would comment on Events by Cynosure's announcement that its deal would end a year early. But it declined to comment.
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