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28
Oct 2021
Harrogate pharmacy customers face long queues outdoors
Queues of up to 20 people waiting for up to an hour to be served have been reported outside a Harrogate pharmacy.
Several residents have contacted the Stray Ferret to complain about regular queues at Lloyds Pharmacy on Knaresborough Road over the last three weeks.
Signs in the pharmacy window say a new dispensary system and lack of staff is creating additional workload.
One resident, Brian Souter, said he gave up after queueing for 30 minutes when there were still eight people in front of him.
He said there were about 20 people queueing, including older people, and said the company needed to ensure the pharmacy had enough staff.
Other residents have also contacted the Stray Ferret to say they endured long queues of between 15 minutes and an hour for prescriptions.
One resident, who lives close by but asked not to be named, said the pharmacy was usually "very efficient" but long queues had become the norm. He said:
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A spokesperson for Lloyds Pharmacy said:
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