A hotel on the outskirts of Harrogate has closed its doors after two members of staff tested positive for covid-19.
Nidd Hall Hotel, which sits between Ripley and Brearton, closed on Tuesday afternoon and sent its guests home.
Mark Middleton, from Stafford, was staying at the hotel with his partner when he was told they would have to leave. Although he praised the staff for the way they handled it and the help they offered, Mr Middleton said after leaving the hotel he had been unable to get confirmation of whether anyone had received a positive test result.
He said:
“We both work and need to get in touch with our employer to see if we need to be tested or self isolate.”
The hotel has confirmed to the Stray Ferret that two members of staff received positive test results. It said all guests were offered the opportunity to re-book or receive a refund.
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A spokesperson for Nidd Hall Hotel said:
“We have chosen to temporarily close the hotel after two team members tested positive for covid-19. This is a proactive and precautionary measure, with health regulators confirming the hotel could continue operation due to our extensive protocols covering hygiene, social distancing and PPE.
“No guests are currently at the hotel and we are scheduled to reopen during the course of next week. The majority of guests who were due to visit in the coming days have rebooked to stay at other Warner Leisure Hotels or have chosen alternative dates to visit Nidd Hall, while a small number have opted to receive a full refund in line with Warner Leisure Hotels’ Coronavirus Guarantee policy.
“Warner Leisure Hotels operates to highest standards in reducing risk from covid-19 to ensure our guests feel safe and secure and have the confidence to enjoy their stay at all times.”
