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May 2023

Last Updated: 12/05/2023

Health

'Immediate action' required after critical food hygiene report for Harrogate nursing home

by Vicky Carr

| 15 May, 2023

A nursing home in Harrogate has said it is making improvements after it was given the lowest score in a food hygiene inspection.

Bilton Hall Nursing Home scored just one on the five-point rating system when environmental health officers visited its kitchen.

The inspectors' report, released by North Yorkshire Council last week, said:

"Overall, a disappointing visit. I have little confidence in food safety management within the kitchen. My inspection revealed poor levels of cleanliness to all food areas and equipment. A deep clean and disinfection is required without delay."

The inspector also said:

"There was no food safety management system available for me to inspect at the time of my visit and staff were not implementing systems in practice. Monitoring records were inadequate and incomplete; some staff were not checking or recording temperature checks.

"I appreciate there has been recent staff changes in the kitchen and you have struggled to recruit suitable food handlers and kitchen assistants. However, I expect immediate actions to improve overall food safety to ensure vulnerable residents are not exposed to any food safety risks."

The report called on the care home, part of the We Care Group, to act on the findings "without delay".

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A return visit was held two days later, at the beginning of March, when the inspector confirmed the deep clean had been completed.

That report – also released by the council last week – said a food safety system needed to be implemented and all food handlers had to be trained.

Responding to the report on Friday, Bilton Hall Nursing Home manager Steve Edgar said:

“We had staffing issues at the time of the inspection and the agency staff were not following our home’s kitchen protocol, which led us to achieve a 1 in the inspection.

"The kitchen was also due to have the flooring changed which had been arranged but unfortunately did not happen prior to the inspection by [environmental health].

"The building is a listed building therefore has posed a few structural challenges with regards to refurbishment; however, we are making the appropriate changes necessary.

"We have since had another unannounced inspection from [environmental health] and, since making the changes, the inspector expects us to achieve a 4 when we are next scored."

Bilton Hall Nursing Home is on Bilton Hall Drive, off Knaresborough Road. Photo: Geograph / habiloid

Mr Edgar said the revisit had found the "comprehensive" food safety management system was in place and available for inspection, with monitoring records "much improved".

Vacancies in the catering department had been filled, he said, and additional training completed by members of the team.

The kitchen floor was expected to be replaced this month, he said, adding:

"We will need to request another official visit in which the published score will change for the public to see; as of this week we have applied to North Yorkshire Council for a rescoring [environmental health] visit.”

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'Immediate action' required after critical food hygiene report for Harrogate nursing home

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