Local business raises concern about new Harrogate Tourist Information Centre

Apr 5, 2024

The Pump Room.

A Harrogate business owner has raised concerns about the lack of business exposure at the new Tourist Information Centre.

North Yorkshire Council announced in February it would permanently close the former Tourist Information Centre on Crescent Road and re-open in the nearby Royal Pump Room Museum.

The move will enable the council to reduce costs and generate rent from its former premises in the Royal Baths, which has suffered low commercial investment returns since the council paid £9.5 million for it back in 2018.

But the new tourist information section within the pump room is much smaller than the old building, which has raised concerns about its ability to provide the same service and to promote local businesses.

Neil Thomson, owner of jewellery and art shop Inger & Rae and jewellery and gift shop Shine in Westminster Arcade, raised concerns with the Stray Ferret after tourists told him they “struggled to find” the arcade.

Mr Thomson told the Stray Ferret:

“Visitors in the arcade all say how beautiful it is but that they knew nothing about it. There aren’t any signposts despite its architectural significance.

“The arcade also hosts 10 independent businesses, all of which are thriving despite the lack of interest from the council.

“There is a huge unwillingness to even mention places which aren’t council run.”

Inside Westminster Arcade.

Mr Thomson said he approached staff at the Pump Rooms, as well as a local art gallery, requesting to put leaflets about Westminster Arcade on display.

He said both sites told him they “could not give information leaflets to the public”.

He added:

“We wish to promote Westminster Arcade as an important visitor attraction. It is a superb example of Victorian architecture, and the only Victorian arcade in Harrogate.

“Visitors to Harrogate want to be able to access a full range of information when they are here in person, in the town.

“If we all work together, and promote ALL the positive and varied attractions Harrogate has to offer, visitors will have a much better experience and will be far more likely to return.”

Mr Thomson, who also has a shop on King’s Road, said he was also told the new Tourist Information Centre would be manned “only by digital tablets” and there would “not be any staff”.

This only added to his concerns, he said.

The Stray Ferret put Mr Thomson’s concerns to the council and asked if the new site would really be manned digitally.

The council’s corporate director of community development, Nic Harne, today said:

“The staff at the venue are trained to deal with both museum and visitor information queries. Facilities available incorporate leaflet displays, maps and retail with digital touchscreens to follow within the coming weeks, for those who wish to use them.’’

The tourist information section of the pump room.

Mr Harne also said merging the museum and Tourist Information Centre was a “more up-to-date model of visitor service provision”, adding it enabled the council to operate the two services during the same hours.

The council said the new Tourist Information Centre at the Pump Rooms is now open, and the digital screens will be installed in the next few weeks.