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17
Nov 2020
A-Plan Harrogate: a personal insurance experience
This article is sponsored by A-Plan
The opening of A-Plan Insurance’s first ever Yorkshire branch in Harrogate could not have come at a better time. As the coronavirus pandemic leaves many feeling isolated, A-Plan’s personable approach and support for the local community is heartening.
As a broker, A-Plan provides a tailored service with high standards of personal care to its clients, ensuring that policies are properly explained and meet your specific home or car insurance needs.
No transactions are done online, so whether you’re able to attend the new Princes Street branch in person (which is fully covid-secure and open during this lockdown), or prefer to speak to an advisor over the phone, you are guaranteed a personal service.
Despite being a national firm, A-Plan’s service is refreshingly local. All of the staff live in the area, so have the knowledge of local streets, properties and risk areas to ensure your quote is personal to you – and not just based off an internet search.
Branch Manager Chris is Ripon born and bred, and after two decades working for A-Plan elsewhere, has returned to God’s Own County.
Chris said:
All of the advisers at Harrogate’s A-Plan branch are fully qualified with a CII (Certificate in Insurance); they work and build relationships with over 30 insurance providers at a time, but as they aren’t paid commission you get impartial advice and the very best price for your individual needs.
Buying insurance has become an impersonal experience; price comparison websites expect you to do all the work, and you can’t always be completely sure that the cover meets your specific needs. If your home, vehicle or other item is out of the ordinary it can be very hard to be sure you’ve bought the right product for your requirements.
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Unlike some call centre systems, there are no time-targets for A-Plan staff, and they genuinely care about you. Branch manager Chris once arranged for a staff member to make a two-hour round trip to deliver documents to a customer without access to a printer, and makes it his personal mission to ensure every client receives the first-class service they deserve.
That person-centred approach carries over into A-Plan’s support of the local community. Chris and the team have launched a scheme in support of Saint Michael’s hospice, where a £50 donation is activated if you mention the charity when taking out a new car, van or home insurance policy, providing much needed support to the Harrogate based charity. The branch is also supporting the Harrogate Theatre Emergency Appeal and has sponsored 2 seats for when this valued venue reopens to the community.
To speak to A-Plan Harrogate about your insurance needs, you can call the local branch on 01423 647235 or visit them at 10 Princes Street, Harrogate, HG1 1NH.
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