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24
Apr
Access is a 'shambles' at purpose-built Harrogate flats, says disabled resident
A brand-new block of flats that was described as “setting the standard” for assisted living facilities when it was opened this month is “an absolute shambles”, according to a resident who moved in last week.
St Roberts Grove, which offers residential care and support to people with a range of disabilities, was described as “what the future of care looks like” by Harrogate and Knaresborough Conservative MP Andrew Jones when he cut the ribbon on the Claro Road facility in Harrogate this month.
But new resident Nick Moxon, 35, has highlighted one of the building’s shortcomings by filming himself trying to get into the lift he needs to use to reach his first-floor flat.
https://youtu.be/O-xj39Jghek
As shown in the video, which Mr Moxon shared with the Stray Ferret, he has first to go through a door and turn immediately right, stopping on a very small landing at the top of a flight of stairs. Then, he has to reverse his wheelchair and press the button to call the lift, before edging forward again to allow the first door to close behind him.
Once the lift has come and the door opened for him, he has to reverse through 90 degrees into the lift. But the passageway is so narrow that the manoeuvre requires a lot of shunting back and forth, and in the video clip he shared, the attempt is in vain because the lift door ‘times out’ and closes automatically, meaning that Mr Moxon has to start the process all over again.
He said:
Mr Moxon, who previously praised the spaciousness of the flats themselves, said that the problems at St Roberts Grove aren’t just confined to the lift:
The £7.5 million St Roberts Grove development was built and is owned by Sheffield-based Highstone Housing Association, which specialises in supported living accommodation for vulnerable adults, in partnership with local authorities across Yorkshire. The new facility has 35 accessible flats and on-site support staff is run by Disability Action Yorkshire.
Two of three planned blocks have been built, and the third, due to be built on the site of Disability Action Yorkshire’s current care home, is expected to be completed by spring 2026.
Mr Moxon said:
Mr Moxon has contacted Disability Action Yorkshire about the accessibility issues at St Roberts Grove and has presented a list of recommendations to Highstone Housing Association, which has said it will consider the matter carefully.
He added:
Andrew Jones MP and Baroness Tanni Grey-Thompson cut the ribbon at the opening.
The Stray Ferret asked Andrew Jones MP if he stood by his comment that St Roberts Grove was "what the future of care looks like". He replied:
He confirmed Mr Moxon had contacted him about the issue, but said the correspondence was confidential.
The Stray Ferret has contacted Jackie Snape, chief executive of Disability Action Yorkshire, for comment but not yet had a response.
Mr Jones added:
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