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May 2020

Last Updated: 28/05/2020

Harrogate

Don't leave disabled customers behind, Harrogate businesses urged

by Calvin Robinson

| 29 May, 2020

Businesses have been called on to include measures to support disabled customers in their plans to reopen. Some suggestions include widening shop aisles.

Harrogate businesses have been urged not to leave disabled shoppers behind as they gear up to reopen in the coming weeks.

Disability Action Yorkshire has called on companies to put in place measures to help disabled people shop safely and published guidance to follow.

It comes as car showrooms will be able to reopen on Monday and other non-essential stores, including clothes shops and electronics outlets, will open on June 15.

Among the measures suggested by the charity include widening aisles, clear signage at a height for wheelchair users and discretion on the limited people in a shop rule for those who need a companion to support them.

The charity has also suggested putting chairs out for queues at stores where there is likely to be a long wait.

Jackie Snape, chief executive at Disability Action Yorkshire, called on businesses to bear disabled customers in mind when they put plans in place.

She said:

“As we gently ease through lockdown many businesses, shops and hospitality venues are thinking about making the necessary adjustments to make their premises, routes and spaces as safe for as many people as possible.

“We are asking that, when making those vital plans, you consider disabled customers. ‘Shop local’ is a message we hear a lot and we want to ensure that when disabled people cone into town they can do so in comfort and safety.

“Whilst it’s not an exhaustive list, we hope businesses find these suggestions both useful and beneficial.

“We would also ask disabled people to get in touch with us if they have other suggestions, as we know there’s going to be a lot of things worrying people that we haven’t considered.”