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20
May 2021
Harrogate salon turns away woman despite face mask exemption
A Ripon woman has said she is being discriminated against after a hair salon turned her away even though she has a face mask exemption.
Jan Spence, 58, has chronic asthma and anxiety so she wears a lanyard around her neck to let other people know why she does not wear a face mask.
Ms Spence recently visited Moo Hair in Harrogate to use a voucher she bought before lockdown. However, when she arrived the hairdresser she was booked to see refused to let her in.
It is something Ms Spence has not experienced before and she told the Stray Ferret she did not want to experience it again so she decided to speak out to raise awareness. She said:
When Ms Spence approached Groupon, which she bought the voucher through, the customer services team gave her credit to spend on something else.
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Caroline Allen, who owns the salon on Cheltenham Mount, operates a policy that everyone has to wear a face mask to be allowed inside.
Ms Allen told the Stray Ferret her rule was designed to keep staff and clients safe:
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