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May 2020

Last Updated: 17/05/2020

Mind provides lifeline for people facing mental health struggles during crisis

by Vicky Carr

| 17 May, 2020

Coping with lockdown can be challenging but it can be so much worse if you already suffer from mental health illness . The Harrogate branch of Mind has adapted to offer support during the crisis.

For most people, coping with lockdown and the challenges of the coronavirus pandemic can be challenging. It can be so much worse for people who already struggle with their mental health.

The Harrogate branch of Mind has been offering its support for the last eight weeks.

Development manager Helen Greensit, one of a team of three making regular phone calls to check in on people, said the initial challenge was the change in routine.

“It’s the change, in the fact that they can’t do what they would normally do. And it’s the worry about, ‘can I go and get my shopping?’. Especially for people who are vulnerable and have underlying health conditions – many of them are staying indoors anyway. For others, it has messed with that routine.

“A little group of them used to go to the pictures every now and again. All that is disrupted. For those who have got a daily routine going, they suddenly can’t do that.”

The small team at Mind began by calling people to check in, offering to call back once a fortnight or week, or even several times a week if it was needed. Some said they were fine without a regular call – but the team called back after a few weeks, and some said at that point that they would benefit from a regular chat.

Working together

Through the conversations, Helen and her colleagues also identified people in need of additional help. They liaised with the Resurrected Bites food waste project to arrange deliveries for people who were struggling to get food, as well as speaking to GPs and pharmacies to ensure essential medicine and healthcare were available.

It is not just people who were already known to Mind who have benefited from its support – a growing number of new contacts are being made and added to the list of calls. Helen is keen to reach even more and welcomes anyone who gets in touch.

In a two-week period, there are more than 170 calls being made to people in the community to check in, have a chat and schedule the next call. As well as supporting vulnerable people, Helen and her colleagues are finding benefits for themselves in the conversations. She said:

“We’ve opened it up to the community. We’ve said, ‘it's a community service, if you are feeling lonely and isolated, even if it’s just a weekly chat you want about your pet rabbit, if that’s what you want, that’s fine’.

“A lot of my friends think ‘lucky you, going to work’. I do feel happy I’ve got a purpose and I can come into work and I can do something valuable that’s going to be helpful.”

Alongside their calls, the team at Mind are now looking towards the next steps, when lockdown eases. The Acorn Centre on Station Parade usually hosts up to 30 people at a time, with some doing crafts and activities, others chatting informally over a coffee, or getting help from the staff and volunteers.

Planning ahead

Helen said that, in line with government guidance, it may be possible in the coming weeks to re-open to smaller numbers. The phone support is likely to continue for those who are still isolating at home, and to provide additional support for people who can’t be accommodated as often as usual at the centre.

Having started in her role just weeks before lockdown began, Helen said she has found it challenging – but has enjoyed feeling she was making a difference to people’s well-being.

“It has always been about the people for me. Supporting and helping people is what drives me.

"I wouldn’t have imagined it would be quite as strange times as this. It hasn’t really allowed me to get to grips with things in the way we would have done.

“It’s really nice to hear a voice on the end of the phone and think, ‘they sound like they’re doing OK’.”

If you are struggling with your mental health and need someone to talk, you get in touch with Mind on 01423 503335. Their telephone support service is available between 8.30am – 5pm every weekday. For information click here.