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19
Jul 2022
A Marks and Spencer employee in Harrogate was unfairly dismissed following an altercation with a customer over a face mask, a tribunal has found.
Deborah Daisy, who worked part-time at M&S Food on Leeds Road in Harrogate, went off work with anxiety in late January 2021.
She told her employer it was down to the covid pandemic in general, but was also caused by an incident in which she asked a customer to put on a face mask in the shop. The customer was then aggressive towards her, she said.
The report from an employment tribunal in Leeds said:
However, Ms Daisy then told her employer she would feel comfortable to return to work once she was fully vaccinated.
She was referred to occupational health and, during meetings with them, referred to a previous armed robbery and an incident when she confronted a shoplifter as making her feel unprotected in her workplace.
Following a meeting in early March, an occupational health officer said:
Mrs Daisy had several further phone appointments with her employer over the following months, at each reiterating that she did not feel safe to return to work. Company representatives asked if any adjustments could be made to help her, but she said no.
In the report, Employment Judge Knowles said M&S had said Ms Daisy had not submitted an official complaint about any of the incidents. However, the report said Ms Daisy had not been trained in making these and it was unclear why, when she reported them to her manager, they were not treated as official complaints.
The report added:
Judge Knowles found M&S could have engaged more with its employee over its investigation into the incidents and ways of overcoming her safety fears, saying the company could have been expected to wait longer before dismissing her if that process failed to enable her to return to work.
He said:
The compensation to be given to Ms Daisy will be decided at a future date, but will be reduced by 25% on the grounds that she could have been dismissed in future anyway.
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