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Aug 2022
North Yorkshire Police 999 response time worst in country
New figures show that North Yorkshire Police is now the worst police force for responding to 999 calls.
Forces are expected to meet the Home Office target of answering 90% of emergency calls within 10 seconds.
Home Office data showed that, in July, North Yorkshire only managed this 39.9% of the time.
The best performing force was Nottinghamshire Police, which achieved 87% – still below the 90% target.
North Yorkshire Police has often been close to the foot of the table but this was the second month in a row when it was actually last.
The force's own statistics show its latest average 999 response time for the month of July was 20 seconds. This was higher than its 36-month average of 18.84 seconds.
The figures will come under the spotlight at the Police, Fire and Crime Commissioner’s monthly public accountability meeting next Tuesday, August 30.
Data published by the commissioner's office in advance of the meeting revealed the number of 999 calls increased by 8% in July 2022 compared with the same month last year.
Zoe Metcalfe, North Yorkshire Police, Fire and Crime Commissioner.
'A huge increase'
The North Yorkshire Police, Fire and Crime Commissioner’s office was approached for comment on the slow response times but a spokesman said the issue would be discussed at next week's meeting.
Commissioner Zoë Metcalfe told the Stray Ferret in June that she was working to reduce delays in answering 101 and 999 calls in the police control room.
She said there had been a "huge increase" in 999 and non-emergency 101 calls.
Ms Metcalfe has pledged £140,000 to increase the number of staff working in the force control room.
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