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30
Aug 2023
North Yorkshire Police improve 999 answer times
North Yorkshire Police has recorded an improved 999 call answer time performance, according to latest figures.
The force answered 83% of calls in July 2023 within the national target of 10 seconds. By comparison, just 44% were answered on time in November 2022.
There has been a 30% increase in the number of emergency calls made to the force control room in the past year.
This month, police recorded the highest number of 999 calls made in any August in history with 10,800 calls — 400 more than the same time last year.
The improvement comes after Zoe Metcalfe, the Conservative North Yorkshire Police, Fire and Crime Commissioner awarded the force control room £1.8 million a year to improve response times.
The money was earmarked to fund the appointment of 36 additional communications officers, 12 additional dispatchers, six established trainers and two additional police inspectors.
Superintendent Fee Willey, who heads up the force control room, said:
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