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Jun 2021

Last Updated: 16/06/2021

Health

Patients express frustration at seeing a GP in Harrogate district

by Calvin Robinson

| 16 Jun, 2021

Patients have expressed frustration at booking a GP appointment in the Harrogate district. it comes as health bosses in North Yorkshire denied national reports that GP surgeries are closed and not offering face-to-face appointments.

GP surgery.

Patients have expressed frustration at trying to see their GP after health bosses said face-to-face appointments were still available.

Amanda Bloor, accountable officer at North Yorkshire Clinical Commissioning Group, last week said national reports that practices were closed and not offering face-to-face appointments were “a myth”.

But her comments sparked a backlash on social media, with some people saying they had “more chance of winning the lottery” than seeing a GP.

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Ernie Butler, a parish councillor in Darley, said he could no longer book an appointment in person, which left him frustrated.

He added patients from his area were often sent to Pateley Bridge and Birstwith.

Mr Butler said:

“You cannot just go in and see them anymore. They have you waiting three weeks for an appointment.”

Others on social media claimed they could not book an appointment by going into Pateley Bridge surgery.

Local GP practices have been running telephone and online assessments since March last year for patients.

The process, known as “total triage” assesses people first before offering face-to-face appointments.

It has been used throughout the pandemic and NHS England guidance says it has been used to "reduce avoidable footfall in practices and protect patients and staff from the risks of infection”.

A spokesperson for North Yorkshire Clinical Commissioning Group said face-to-face appointments have been available to patients at GP practices.

Ms Bloor told a North Yorkshire Local Resilience Forum press briefing last week:

“I just want to stress that our GP practices across North Yorkshire and York are open, they are seeing patients face-to-face and they have been open throughout the course of the pandemic.

“It is fair to say that services have been provided differently and that has been about protecting patients and staff, particularly through the time of the pandemic, to make sure that we kept people safe.

“But what I don’t want and what the wider NHS does not want is any misconceptions getting in the way of people coming forward, accessing services at their GP practice when they have got health care needs in the full confidence that they will get clinically appropriate personalised care.”

Ms Bloor said that in March there were 387,000 appointments in North Yorkshire and York, which was more than any month in the last two years and more than 60% of the appointments took place face-to-face.

The Stray Ferret approached Pateley Bridge surgery for comment.

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Patients express frustration at seeing a GP in Harrogate district

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