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Jun 2022

Last Updated: 27/06/2022

Business

Why Harrogate sings the praises of Apple repair shop Howard Conrad

by Vicky Carr

| 27 Jun, 2022

Howard Conrad offers repairs to all Apple devices, from Macs to iPhones, with a team of experienced technicians delivering the best possible care and outstanding quality.

The core of the Howard Conrad team: Mac technician Steve Murray, manager and iOS technician Danny Scott, iOS engineer Ollie Jackson and IT support technician Mattie Robson.

Howard Conrad has sponsored this article.

A specialist apple repair centre set up a decade ago has grown a loyal local following of customers keen to spread the word.

Howard Conrad offers repairs to all Apple devices, from Macs to iPhones, with a team of experienced technicians delivering the best possible care and outstanding quality.

Manager Danny and the friendly team of Steve, Ollie and Mattie have a combined experience of more than 30 years.

Danny said:

“We have a really strong, steady team here. We are really focused on making it a great place to work, and, quite simply, we all love what we do.

“There aren’t many problems with Apple devices we encounter that we haven’t seen before – and even if it’s new to us, we love a challenge!

“We’re all tech enthusiasts at work and at home. We have systems and programmes we’ve built ourselves to make everything we do run smoothly. It means we have total control of customer experience, rather than relying on someone or something else.”

The team know Apple devices aren’t cheap, so will always look at ways to extend their lives. They only use high quality parts and are so confident in their work that they give an impressive three-year warranty compared to the industry average of six months.

Not only that, but for extra peace of mind, they have a seven-step process to ensure the safety of customers' data. That's backed up by an impressive guarantee: if a customer can prove their data privacy has been breached, they get a payout of £10,000.

The business is situated on the first floor above the row of shops on the Oatlands parade at Leeds Road in Harrogate. While its position may not be highly visible, happy customers do a great job of spreading the word to their friends and family.

Whenever someone asks on social media where to go for a repair to an iPad, MacBook or other Apple device, local residents are quick to recommend Howard Conrad.

Up to now, the company has been referred to by its customers as “Harrogate’s best kept secret” - but its growing popularity is raising its profile and bringing plenty of new people through the door.

Danny said:

“What’s really important to us is that our customers have a good experience – not just that they get the repairs carried out, but that they have confidence in us and that we deliver great customer service.

“We’re really proud to be able to say our Google reviews place us not just as one of the best apple repair services in Harrogate, but across the whole of Yorkshire.”

It may have been established for 10 years, but Howard Conrad is not a company to sit back and relax when it could be developing new ways to meet its customers’ needs.

The team has already introduced a new call-out service for people who can’t bring their devices into the shop, enabling more people to benefit from their expertise.

Danny said:

“We get a lot of people that have almost given up and don’t know whether it is worth repairing a device. We’ll do all we can to fix it – we will attempt to repair most Apple devices!

“Equally, we don’t like customers to make poor choices if the repair cost outweighs the value of the device. We’ll always explain the situation clearly and simply, and let them make the choice.

“Even if it’s unrepairable, we can attempt to recover what’s on the device so people don’t lose their precious photos or important work.

"We also offer to erase data securely, free of charge, and recycle the device if the customer has no further use for it."

With a positive team, a determination to succeed and outstanding service, it’s not hard to see why customers are eager to sing the praises of this specialist business.

Want to see for yourself? Until Sunday, July 31, Howard Conrad is offering 10% off iPhone and iPad screen and battery replacements. To benefit from the offer, simply use the code STRAYFERRET when you book your repair via the website.