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Mar 2022

Last Updated: 08/03/2022

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Knaresborough hairdresser wins legal battle after customer sues for catastrophic hair loss

by John Plummer

| 08 Mar, 2022

Mother-of-two Kelly Teggin challenged the customer’s claims that large clumps of her hair had fallen out after bleaching, leaving her with a blistered scalp. A two-day hearing ruled in Ms Teggin's favour.

A Knaresborough hairdresser accused of causing catastrophic hair loss to a customer has won a ground-breaking legal case.

Mother-of-two Kelly Teggin challenged the customer’s claims that large clumps of her hair had fallen out after bleaching, leaving her with a blistered scalp.

A two-day county court trial, which could have landed Ms Teggin with a bill of more than £100,000, including costs, and damaged her reputation, ruled in her favour.

Court documents summarising the case, which was heard in October last year, state:

"On the balance of probabilities, nothing untoward happened to the claimant in the salon that evening and no concerns were raised that night. It was accepted that the claimant was content when she left."

Ms Teggin, of Kelly Teggin Hair and Beauty in Knaresborough, has now spoken about the verdict publicly for the first time. She said:

“I was positive I had done nothing wrong and wanted to clear my name."

The Leeds County Court judge's ruling in favour of Ms Teggin has been hailed as a breakthrough for hairdressers struggling to disprove claims that cost insurance companies millions of pounds every year.

'Hair reduced to stubble in some places'

The claimant, from Boroughbridge, argued her hair started falling out on holiday, a few days after Ms Teggin bleached the roots in August 2019, and continued to fall out until she only had half her hair left, with it being reduced to stubble in some places.

The judge, Recorder Murray, said there was only evidence of minor breakage, which did not demonstrate there had been negligence.

Dismissing the claim, he also pointed out that UV light, heat and mechanical processes could damage bleached hair.

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Ms Teggin’s solicitor, Sarah Pether, said the case could have been settled at the outset for around £6,000 damages and costs. She added:

“Trials in such cases are rare as insurers usually consider it more cost effective to settle at an early stage and pay the low level fixed legal fees.

“I have seen obvious cases of negligence before with 'chewing gum' hair, huge clumps falling out, hair turning green etc, where most people would accept the treatment was negligent and those cases should be settled to avoid court costs.

“However, a lot of claims now seem to be based on minor breakage which are not necessarily due to negligence, or do not prove there has been negligence, and with only £3,000 to £4,000 claimed each time the insurers have tended to settle them.”

'Reputation on the line'

Ms Teggin said afterwards:

“I was putting my reputation on the line and risked losing my business if it all went wrong but I was never going to settle because the story simply didn’t stack up and I knew I had the evidence to prove it.

“I just hope this gives other hairdressers and the insurance industry in general the confidence to stand up against false claims, which are more common than people realise,” added Mrs Teggin.

Expert witness, forensic trichologist Prof Barry Stevens, welcomed the verdict, adding:

“It will hopefully lead to a closer review of claims within the industry.”

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Knaresborough hairdresser wins legal battle after customer sues for catastrophic hair loss

'Hair reduced to stubble in some places'

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'Reputation on the line'