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06
Dec 2021
Doctors' leaders in North Yorkshire have said experienced frontline GP practice staff are being driven out of their jobs because of verbal abuse from patients.
They warned today that surgeries are experiencing a surge in demand for appointments and an aggressive minority is "making the working lives of reception and admin teams a misery".
They said there had been a wave of resignations among experienced and skilled reception staff from a number of practices in North Yorkshire in recent months because they could no longer put up with the levels of verbal abuse and hostility.
YorLMC – the professional voice for NHS GPs and practice teams across North Yorkshire and City of York, called for the abuse to stop in a statement today.
Dr Brian McGregor, YorLMC's medical secretary, said:
Many patients are frustrated at not always being able to see their GP face-to-face.
But today's statement said practice staff were skilled at finding the person "most appropriate to meet their clinical needs, which may not always be a GP or nurse".
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