Residents are being invited to attend a meeting on December 2 to discuss the gas leak that affected 3,500 homes in Harrogate.
The centre became an emergency hub from October 15 to 17 when NGN sub-contractors damaged an underground pipe on Ripon Road where roadworks were taking place.
Gas supply to homes in the HG1, HG2, HG3 and HG4 areas was cut off and thousands of electric heaters and food vouchers were handed out.
An NGN statement said:
“While incidents such as this are rare, it’s important that we reflect on what went well, and what we could have done better, so that we continually improve the service that we provide to our customers.
“During the session we’ll give a brief overview of how the incident unfolded, what support Northern Gas Networks provided to minimise disruption, and what we are now doing to make sure that an incident like this does not occur again.
“There will be then be an opportunity to discuss a number of key areas, including communication, support services and working with others.”
NGN said the meeting was aimed at residents, business owners, councillors, MPs, emergency workers and community groups.
To attend, you must register here by November 26.
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