A Ripon business that was dealt a blow when coronavirus arrived is ready to bounce back.

U NAME IT Promotions of Sycamore Business Park, which makes customised promotional goods, lost 90 percent of its business almost overnight, as the coronavirus crisis brought an abrupt shut-down to the majority of sectors that it supplies into.

To save the company, owner Grant Ashworth, had to furlough all members of his team, and diversify into supplying a range of ‘back to business’ products that will help existing and new customers to re-open their doors.

One new product – a contactless tool (pictured above) – can literally be used to open doors without involving hand to surface contact and can also be used on keypads, such as those found at cash machines.

The new range includes office cleaning and hygiene packs, face masks and no touch keyrings – all designed to make the work environment safe for returning employees.

Mr Ashworth, who has successfully built the business over the past 19 years, told the Stray Ferret:

“In all of my years of trading, I have never experienced any situation as difficult as this and it was a very tough day when I had to tell the team I was having to take up the furlough option to protect the long-term future of the business.”

In addition, he applied for and was successful in obtaining a government-backed Coronavirus Business Interruption Loan whilst he has been running the company single-handed:

Mr Ashworth pointed out:

“They say that necessity is the mother of invention and I have looked for and found a new revenue stream that will keep us ticking over until our core business returns.”

The first of the U NAME IT employees that have been furloughed, will return next month and Mr Ashworth hopes sales of the usual promotional items that the company sells to a loyal customer base, will steadily return as the economy gets back into a more normal pattern of activity

Harrogate Business Improvement District has backed calls for council bosses to listen to businesses over pedestrianisation plans in the town centre.

The organisation joins Independent Harrogate which has argued for local businesses to be listened to over the town centre which it says faces a serious economic crisis.

It comes as temporary pavement widening measures were put in place by North Yorkshire County Council on James Street, Commercial Street and parts of Albert Street last week to help with social distancing.

But the bollards served to reignite opposition to permanently widen some footpaths and lose car parking as a result of a “gateway” plan for the town.

Sara Ferguson, acting chair of the Harrogate BID, said it backed the call for businesses to be listened to and will also ask the county council to urgently review car parking signs in order to make it easier for people driving into the town.

She said: “The temporary measures to assist with social distancing are both necessary and welcomed. They will help make customers and workers more comfortable about returning to Harrogate town centre.

“However, at the same time, it’s imperative that those driving into town by car know where they can park – both on-street and in car parks – and at the same time are not penalised for doing so.

“Harrogate BID is here to represent every town centre business who, between them employ thousands of people. Any plans for further pedestrianisation need to be carefully considered, and must take into account the views of all town centre businesses.

“Another important factor within this needs to be improving traffic flow, which will enhance everyone’s experience driving in and around the town.”

“Our aim is to make Harrogate a must-visit destination; one that is accessible for people arriving by all means of transport, including on foot, public transport, cars, bicycles and scooters.

“In the meantime, we will be asking our partners North Yorkshire County Council for an urgent review into town centre parking signage.”

The temporary bollards put up to widen James Street in Harrogate to help give space for social distancing have served to reignite fierce opposition to a plan to permanently widen the pavements by losing the on street car parking.

A £7.8m pot from the Transforming Cities Fund was secured in March to create a “gateway”  to connect the bus and railway stations with the town centre making it easier for walkers and cyclists.

The plan fits into a wider strategy for Harrogate drawn up by the borough council in its 2016 Town Centre Strategy and Masterplan. It states:

The council’s preferred option is for the full pedestrianisation of James Street. This option will serve to link the public realm schemes at Prospect Square and Station Square.

The gateway scheme though is still subject to extra funding by the county and district councils and further consultation.

Artists impression of the station square and the top of James St from the town centre masterplan 2016

The loss of on street parking or any pedestrianisation of James St is fiercely opposed by retail group, Independent Harrogate. Yesterday in its mission statement, it argued the plan is out of date and that, post coronavirus lockdown, the town is facing such a serious economic crisis, reducing any on-street parking would be a disaster. It urged the councils to:

listen to their business rate payers and to address the damaged fundamentals of Harrogate before proceeding with their long-term vision; and then do so in consultation with Independent Harrogate’s members and all businesses who trade there.

Cllr Don Mackenzie, the county council’s Executive Member for Access told The Stray Ferret that their aim was to keep everyone onboard and to make it easier for shoppers:

“North Yorkshire County Council and Harrogate Borough Council both know that when you talk about pedestrianisation some people get anxious. Some are in favour, others see it as terrible. At this stage re-allocation of the road means taking away car parking spaces and widening the pavements.”

When the consultation starts it’s hard to see how either council will be able to win Independent Harrogate over without significant changes to the proposals.

The money awarded to the project in March has to be spent within 3 years.

Independent traders in Harrogate have warned council chiefs to “stop playing poker” with the town centre and put the local economy first as it faces a crisis.

In a mission statement posted to local politicians and business chiefs, Independent Harrogate set out its stall and called for cheaper car parking, cleaner streets and better public transport.

It also called for a park and ride system, better rail links and for the town to be marketed to prestigious retailers in order to thrive again.

Among the issues the trade group said the town faced was a drop in footfall, a loss of independent shops, high cost of trading and lack of people coming into the town centre.

Independent Harrogate said the High Street had already seen national retailers such as H&M leave and now independents were following due to high rates and rents above the national average.

It warned that the town is in a “very delicate” state and any ill-conceived plans would “risk terminal damage” to the economy.

In order to address these problems, it said the town needed better access, an increase in appeal and regeneration in order to bring back the footfall.

The statement said: 

“HBC and NYCC officially adopted the Harrogate District Local Plan in March 2020.This plan was first drafted in 2014, in a time before Harrogate felt the full effects of the national damage to the High Street, and before COVID-19.The plan proposes far-reaching changes to Harrogate including increased pedestrianisation, the reduction of car traffic and an increase in cycle access

“Independent Harrogate is broadly in favour of many of these initiatives in the longer term. Who could not fail to be enthused by the images of al fresco dining, tree-lined streets and grand gateways? Our 200 members also worry about climate change and increasing pollution and would in due course like to see substantial changes, but they do so against the hard reality of running profitable businesses which are the lifeblood of the community where we all live and work. Everyone needs to understand that Harrogate has no guaranteed right to survive, let alone reclaim its place as a jewel in Yorkshire’s crown; any reduction of access to the town centre in the short term is suicidal.

“As Independent Harrogate has long warned, there is a crisis in Harrogate town centre. We urge both HBC and NYCC to stop playing poker with their precious asset, to listen to their business rate payers and to address the damaged fundamentals of Harrogate before proceeding with their long-term vision; and then do so in consultation with Independent Harrogate’s members and all businesses who trade there.”

Businesses preparing to return to work after the coronavirus lockdown could be doing so in completely different ways – and employment levels in the Harrogate district could take a hit.

Mike Patterson, head of employment law at Berwins, said many businesses may have found the enforced change actually suits them and they will keep some of the new ways of working even after lockdown ends.

However, he said there are still many tough weeks ahead for businesses, especially as the furlough scheme changes from August.

“Initially, we were dealing with lots of queries about furloughing. We’re now starting to get into post-lockdown, getting business back up and running. A lot of people were waiting for Boris’s roadmap to see the timetable to get people back to work.”

Mike Patterson of Berwins Solicitors

A series of announcements, changes and retractions in advice since the beginning of the crisis, have made it harder for lawyers, accountants and others to keep up with the latest situation in order to advise their clients, Mr Patterson said. The furlough regulations, for example, were produced in one large document and, when the scheme was tweaked, the document was updated but no information was published about what had been changed, leaving advisors to read it repeatedly to find the updates.

The way the announcements were made this week also gave some businesses and employees hardly any notice, from Sunday evening, that they could be expected back at work the following day. Mr Patterson added:

“I would have felt more comfortable if it was a consistent message with the rest of the UK. I like to think I’ve got a bit of common sense, but everybody’s different in what’s normal, what they think they should do.

“You’re saying tomorrow at 8am people who can’t work from home should go to work? You’re putting it back on the employee to take that decision as to whether it’s safe to go in? That’s pretty unfair in terms of lack of notice and lack of planning.”

Now, many businesses are looking at how they can resume more normal working in the coming weeks and months. The extension of the furlough scheme and the possibility of bringing staff back part-time while the economy gets moving again has been met with relief.

“Speaking to a few businesses and seeing what people are doing, that’s quite a welcome move. Businesses are nervous of this cliff edge the chancellor keeps speaking about. It’s not going to be back to normal over night, it’s going to take time. It helps to have flexibility and phased returns.”

Physical presence

The practical aspects of returning to work are at the top of business owners’ lists of priorities, he said. Enabling social distancing and other aspects of health and safety in workplaces all have to be considered, but businesses are also looking at whether returning to previous operations is even necessary or desirable.

“The traditional view of ‘we have got to be physically present,’, that’s potentially going to be something of the past. Their arm has been forced, given this: they have got to adapt and allow home working. It comes back to physical presence and it will impact on the space they need.”

For some businesses, there has been very little change to how they work. For others, whether changing the services they offer or allowing greater flexibility as parents juggle working hours with childcare, it has been a period of operating differently.

Mr Patterson said the return to work will have to have an element of flexibility too, for both employers and employees, as different sectors return to trading at different speeds.

In the long term, Mr Patterson said it is inevitable some businesses will be forced to make cuts:

“The furlough is a welcome safety net for businesses and employers. The reality is it’s maybe a bit of a honeymoon period that will have to come to an end and businesses will have to make difficult decisions.”

Some landlords in the Harrogate district have criticised the borough council’s plan to give commercial tenants free rent during the coronavirus pandemic.

The authority made the decision back in March as part of its response to the coronavirus outbreak.

Businesses which rent from the council were given three months free rent and could also apply for emergency grants from the government.

While other authorities offered local companies in their area rent deferrals, the borough council decided to give businesses in the district a period of rent for free.

At the time, a joint statement from chief executive Wallace Sampson and council leader Richard Cooper said the council wanted to encourage others to offer support.

It said: “Our commercial tenants will be offered three months’ rent free and we’ll be doing all that we can to encourage other landlords in the district to consider what support they can offer their tenants.”

But some landlords in the district have described the decision as “unnecessary” and pointed to the fact that the authority has estimated a £15 million shortfall in its budget.

John Warren, a housing landlord in Ripon, said while some business will need help, the cost is going to eventually have an impact on the taxpayer. He said:

“My concern is as a council taxpayer.

“We have a council which is giving money away perhaps unnecessarily and no doubt in 12 months time council tax will be put up.

“I am sure they have done it for the best of reasons, but when times are hard you have to think of the greater good which is the council taxpayer.”

Mr Warren contacted The Stray Ferret and said he was unhappy after it was revealed that the borough council is expecting a shortfall of £15 million and may have to furlough some staff to address the funding gap.

Another landlord, who did not wish to be named, said: “It does not seem fair, it will screw the market.”

In response to an e-mail from Mr Warren, Councillor Margaret Atkinson, member for Fountains and Ripley, said the authority was doing all it can to support local business.

“The council has to do everything it can to help these businesses on the instructions of the government,” she said.

“The government has given Harrogate council over £40 million to issue grants of £10,000 to small businesses that meet – 1) They are in the Harrogate district, 2) They qualify for small business rate relief or rural rate relief and 3) the business occupies the property.

“They have already had over 2,000 applications.”

However, Mr Warren described Councillor Atkinson’s response to his concerns as “very unsatisfactory”.

Meanwhile, Councillor Pat Marsh, Leader of the Liberal Democrats group on the borough council, said she thought the decision was rushed.

“I think in hindsight it was maybe a decision which should have been tempered,” she said.

“For me, I think it was a bit of a rushed decision that I wish I had given more thought.”

Harrogate Borough Council has been approached for comment but had not responded at the time of publication.

The new interim manager of Harrogate BID wants to turn conversations and plans into real action over the coming weeks.

Simon Kent believes the money put into the BID by its levy payers – businesses in Harrogate town centre – should be put to good use in making the organisation one of achievements, not just ideas.

“It’s difficult in any organisation where you have got a board of people all with their own businesses to run,” he said. “It’s easy to sit around agreeing things, but getting things done is another matter.”

In his previous role as director of Harrogate Convention Centre, Mr Kent (pictured above) said he was an advocate of setting up a BID in Harrogate from the outset. It was first proposed in 2017 by John Fox, at the time leading a group of volunteers to fundraise for the annual Christmas lights, and Mike Procter, president of Harrogate District Chamber of Commerce.

Mr Kent said:

“There are lots of people in Harrogate with similar ambitions for the town. I saw the BID as a way of moving these things forward.

“It would generate money which means, rather than just ideas, you can make things happen. That has always been the driver for me: it puts the town centre businesses in charge.

“I live in Ripon and I used to live in Knaresborough. They’re smaller towns but they also have a stronger sense of community. They have parish councils that effectively become the focus for the activities. There’s no equivalent parish council in Harrogate town, so I saw the BID as slotting into that gap.”

After he helped to get the BID established in late 2018, Mr Kent was vice-chairman for the first few months while the board at the time was working on getting the organisation established and setting up its ways of working.

Only three of the current 15 board members have been in place since this time last year, with resignations including then-chairman John Fox, who stepped down at the end of 2019 and was replaced by Bob Kennedy in March. The manager appointed last July, meanwhile, left the post within four months.

Now, having had his first meeting of the current board via video last Thursday, Mr Kent says it is a happy group:

“It’s difficult, because joining an organisation where you can’t meet people face-to-face is very strange. I’ve spoken to all the board members for an hour, or two in some cases.

“I understand their aspirations for the BID and their goals. It’s interesting how aligned everybody is. There’s a number of projects and some people are advocates of some over others. There’s good, healthy debate, but everyone is focused on a common goal.”

List of priorities

For the next three months, Mr Kent’s part-time role will be to help move some of the BID’s upcoming projects forward. Although the coronavirus crisis makes it difficult to set up events, the board has a list of priorities which it will be carrying out as soon as it can. These include:

• joining other BIDs to lobby for the coronavirus grants scheme to be extended to any business with a rateable value up to £150,000, rather than £51,000 as it currently stands.
• Investing “significant sums” in deep cleaning the town centre
• emphasising Harrogate’s floral reputation with more displays
• planning for improved Christmas lights
• making the run up to Christmas “really magical” with events and activities in the town centre to help businesses recover from the coronavirus shut-down

With questions raised about whether levy-payers’ contributions should be spent on work like street cleansing, Mr Kent argued that although it is a Harrogate Borough Council (HBC) responsibility, the BID’s money could complete cleansing work over and above the levels done routinely by the local authority.

Harrogate BID wants to prioritise street cleaning, to make the town centre attractive when shoppers return

Asked about the many groups in Harrogate and their overlapping work, such as Think Harrogate, Independent Harrogate and the proposed new destination management organisation with links to HBC and Harrogate Convention Centre, Mr Kent said the BID would play its part alongside others.

“I think it’s an exciting time,” he said. “The key thing is that the BID brings is a bit of extra money. The businesses have put into it and there’s a responsibility to spend that money wisely on making Harrogate the best it can be.”

Harrogate district gin distillery has opened a ‘Drive-in Market’, where people can either pull up and order or use the click and collect service.

Steven Green, co-founder of Harrogate Tipple has set the drive-in up at the distillery in Ripley. He told the Stray Ferret:

“People want to support local buisnesses… We have pulled together all these great companies in one place to offer a safe service for customers, and also support buisnesses during a crisis.”

You can pick up some Harrogate Tipple hand sanitizer, as well as supplies from local companies such as Baltzersens, Coldbath Brewery, The Little Ale House, Daleside Nursery and many more.

There has been praise for Harrogate Borough Council over its handling of emergency business grants to keep firms afloat during the coronavirus pandemic.

A few weeks after the Government told Harrogate’s council to distribute £50 million to its 4,200 eligible businesses it has handed out £40 million, or 80%.

So far, the council has sent cash payments of £10,000 or £25,000 to 3,000 businesses.

The government released figures on Sunday to show councils across the country have been handling the business grants, with Harrogate Borough Council rated quite highly.

Of the 314 councils named in the document, Harrogate was in 88th place for the percentage of eligible businesses it had sent loans.

At that time, it had sent out £32,820,000 to 2697 businesses, which works out at 64%. That has now risen to £40 million and 80%.

Some councils had already handed out 100% of their business grants by that point but well over a hundred had only handed out 50%, which has attracted some criticism.

One of those businesses is run by photographer Paula Beaumont, who applied for a £10,000 grant after the coronavirus lockdown meant her work dried up:

“My last wedding was on the March 20. There was meant to be 100 people there and there ended up being six. The process of applying for a grant was absolutely fantastic. I applied on March 27, I had an email on April 3 to say my application had been accepted and the money was in my bank by the April 8. You have no idea how helpful this is, I can now breathe a bit.”

Photographer Paula Beaumont.

Stuart Wright, Business Growth Specialist, who has been working with a number of Harrogate businesses during the crisis said:

“I think they have done a fantastic job. My Harrogate based clients would all agree, I’m sure. Very efficient and prompt which has been brilliant for helping to create a really positive mood amongst folk who were quite panicked. Business was stressful enough with the uncertainty without the added pressure of having to jump through hoops and red tape to access the grant, so dealing with this in the way that they have has given my clients the headspace to steady their ships and create plans to come out of lockdown even stronger than they were before.”

Business Growth Specialist Stuart Wright.

Harrogate Borough Council’s leader Richard Cooper said they’re now focusing on the complex cases:

 We suspect there may be one or two companies or organisations who are eligible for the support but that haven’t come forward.  If you are a business owner in the retail, leisure or hospitality trade, please make sure you have a look at our grants information page. Our focus now is on the more complicated claims which we are working through.”

North Yorkshire councils and police will share over £15 million as part of a new emergency coronavirus fund.

The money, which is part of a £1.6 billion government fund, will help the local authorities deal with the pressure across their services.

It is designed to increase support for the adult social care workforce and for services helping the most vulnerable, including homeless people.

North Yorkshire County Council will get £15.2 million, the North Yorkshire Police, Fire and Crime Commissioner will get £108,000 and Harrogate Borough Council will get £65,900.

The Stray Ferret has approached each of the local authorities for a breakdown of how they will spend the money but has received no response by the time of publication.

Local Government Secretary, Robert Jenrick said:

“The work of local authorities to deliver social care and other vital public services has never been more important than it is now – and will be – in the days and weeks ahead.

 

“That’s why we’re giving local councils £1.6 billion of additional funding to spend where it’s needed most, to ensure they can meet the cost of the increased demand for social care, and continue to protect the most vulnerable people in society.”

The emergency coronavirus fund is separate from the support fund for small businesses, hospitality, and leisure businesses.

That business fund has recently increased by £10 million to a total of £50 million, and Harrogate Borough Council has already distributed £12 million.

Councillor Graham Swift, deputy leader and cabinet member for resources, enterprise and economic development for Harrogate Borough Council, said:

“We know businesses are under intense pressure. Our business rates team have worked extraordinarily hard to gear up to process tens of millions of pounds of government cash to support local businesses.

 

“We have drafted in extra staff to deal with grant payments and top priority is getting the money into the bank accounts of local businesses as quickly as we can.

 

“Many grants have already been received and we are busy processing others so that they should be hitting accounts early next week.”