A bus operator has responded to concerns raised by Boroughbridge parents about a new service serving schoolchildren.

East Yorkshire Motor Services Ltd, which trades as East Yorkshire Buses, this week took over the 22 service, which French-owned Transdev ran between Ripon and Boroughbridge.

The move, funded by North Yorkshire Council, means Boroughbridge High School pupils now have to use the 82 or 83.

However, parents claimed they were “not informed” about the change of operator and pupils’ pre-paid Transdev tickets were no longer valid.

The Stray Ferret put these concerns to East Yorkshire Buses. A spokesperson yesterday said:

“East Yorkshire Motor Services commenced operation of several public service routes on April 8, 2024, following a contract award from North Yorkshire Council. On our first day of operation of one of these services which calls into Boroughbridge High School, we became aware that some customers possessed period tickets issued by the previous operator which were yet to expire.

“To prioritise customer satisfaction and ensure a smooth transition, we took immediate action to accommodate these existing tickets for a grace period of one week. This decision was made to afford customers ample time to transition onto our service offerings seamlessly.”

Duncan Gray, whose granddaughter is a pupil at the school, told the Stray Ferret some children were “were initially refused to travel” with Transdev tickets, but after “protests from parents” they were permitted.

The spokesperson said in response:

“We have not been made aware of any reported instances where customers were denied travel due to possessing tickets from the previous operator. In fact, during the inaugural journey to Boroughbridge High School from Ripon, all such tickets were accepted without issue, as confirmed by our managing director who was present onboard.

“To further reinforce this commitment, a senior staff member was onboard the service this morning, and all legacy tickets were once again accepted without hesitation. We have also reiterated this message to our drivers and controllers to ensure that there are no issues.”

Another parent Tasha Newcombe, who also expressed concerns to the Stray Ferret following the change of operator, today said ticketing was “not the issue” now — instead the problem is “how late the bus is running”.

She added:

“On Tuesday they arrived at school at 9.30am as it was so late, and yesterday after school the children were waiting for 40 minutes to be picked up. It’s just ridiculous, some of these children, I believe year 7, have had exams this week which they have been late to.

“The timings really need sorting as this is going to impact on their education, and being late after school means missing clubs etc.”

Mr Gray reiterated Ms Newcombe’s concerns, adding his wife is driving their grandchildren to school this week as the bus has been “15 to 20 minutes late in the mornings”. He also said:

“The situation has to change otherwise the kids will be late every morning!”

East Yorkshire Buses said its priority was the “provision of reliable, efficient and customer-centric transport solutions”.

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Parents at Boroughbridge High School have expressed concern about the lack of information on changes to a Boroughbridge bus service.

Duncan Gray, whose granddaughter is a pupil at the school, contacted the Stray Ferret after the number 22, which formerly took students from Ripon to the school, ceased operating.

French-owned Transdev, which operated the route, has handed over the service to East Yorkshire Buses. According to East Yorkshire Buses’ website, the changeover has been funded by North Yorkshire Council, and pupils now must use the 82 or 83 to get to school.

The new service runs between Ripon bus station and York, via Boroughbridge and surrounding villages.

However, Mr Gray said parents were “not informed” about the change of operator and he added pupils’ Transdev tickets were no longer valid on the new service.

He said:

“The timetable has changed, meaning the kids arrive at school five minutes before start time. My granddaughter and dozens of other kids didn’t get to school until 9.30 today.

“There was no consultation on this transfer of service.”

Mr Gray also said pupils with Transdev tickets were initially refused to travel on the new service. However, after “protests from parents” the pupils were eventually permitted, he added.

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Another parent, Tasha Newcombe, also expressed concern about the short time pupils now have to catch the bus after school.

She told the Stray Ferret the changeover had been an “absolute shambles”, adding:

“I know that on pick-up in the afternoon the new bus gets there slightly earlier, meaning the children are now having to rush as soon as the end of the day bell goes.

“The [new] bus is smaller, so on the way home yesterday the kids were all stood up all the way back on country lanes.

“There were a lot of anxious children yesterday when they saw the new bus and were told their pre-bought tickets were not valid for the new bus.”

The Stray Ferret contacted Boroughbridge High School to ask about the new service, including whether the school was aware of the change, but it declined to comment.

We also approached Transdev and East Yorkshire Buses about the move, but neither firm replied by the time of publication.

The news comes after major changes to several Harrogate district buses were announced last week. However, the termination of the 22 was not included in the listed changes.