Harrogate new build owner defends development after negative publicity

A resident has defended a new build housing estate on Harlow Hill following claims that it was built with poor energy efficiency.

Dan Waters lives in a house on Taylor Wimpey‘s Harlow Green development with his wife and daughter. He told the Stray Ferret that around 100 homeowners were unhappy with how the development was portrayed on Channel 4 News and in our subsequent article, and that they could damage the value of properties.

An energy-efficiency consultant claimed on Channel 4 that one of the homes was badly insulated, cold and a potential fire risk.

The daughter of an 82-year-old woman who bought the home claimed she was so cold due to draughts that she was forced to wrap up in warm clothes.

Mr Waters said that when he moved into his home in 2019 there was a draught, but this was quickly rectified by Taylor Wimpey, which tightened the windows. He said the report “doesn’t stack up” with his experience of living there.

He said:

“Heating bills are low. It’s so warm now it’s untrue.”

Mr Waters is concerned the negative publicity surrounding the report could affect house prices for residents in the future.

“It’s an exclusive site, we spent years worth of money to be here. They are our dream houses.

“In that instance [on Channel 4 News] it was draughty and she was elderly, it wasn’t ideal but it was very much an isolated incident.

“But Taylor Wimpey do jump on things quickly. If there’s a problem, they fix it.”

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Mr Waters was disappointed by social media comments on the Stray Ferret article and said new builds had an unfair reputation for poor quality.

“Blanket statements were attached to the article, such as ‘new builds are all shoddily built’ or ‘they are drafty and will fall to bits in 10 years’.

“It’s farcical. Every house was once a new build.

“With new builds you are always going to get the odd niggle. They haven’t had 100 years of settling down.

“These were stone-built to a high level, and the price tag reflects that.”

Taylor Wimpey told the Stray Ferret it was working with the homeowner featured in the Channel 4 News report for a “fair outcome”.

A spokesperson said:

“At Taylor Wimpey we take sustainability incredibly seriously with a clear environmental strategy including ambitious science-based targets covering our business activity and the efficiency of the homes we build.

“We design our homes to be energy efficient and to accord with the energy requirements as set out in the building regulations. These afford a necessary level of air movement within the home and its structure for the purpose of adequate ventilation and air quality whilst ensuring they remain as energy efficient as possible.

“A permeability test was undertaken on the property by an independent consultant, the results of which demonstrated the home is outperforming the intended design criteria.” “We are committed to delivering high-quality homes and providing excellent service to our customers.

“We acknowledge that sometimes we get this wrong and recognise that in this instance, aspects of the customer’s experience did not meet the high standards we expect. We are guided by the principle of doing the right thing and continue to engage with the customer to gain access to the property to investigate certain outstanding queries in order to reach a fair outcome.”