Harrogate Business Improvement District has announced it will provide grants to support businesses in making improvements to shop fronts and accessibility.

Each year, the BID provides the match funding to levy paying businesses for support with improvement work.

The organisation will provide match funding up to £750 towards these improvement works. All members within the Harrogate BID area are eligible to apply for the grant which is available on a first come first served basis.

The aim is to offer investment into repairs and redecorations of business entrances and streets as well as the refurbishment or replacement of graphics and signage to improve the appearance of the town.

The funding will also go towards making Harrogate businesses more accessible. The grants will provide improvements including the installation of ramps, handrails, and automatic doors.

The BID said the funding “helps to create a great first impression for any visitors to the town and allows residents and business owners in Harrogate to take pride in their town”.

Matthew Chapman, Harrogate BID manager, said:

“Harrogate is always championed as the jewel in Yorkshire’s crown, and we know that first impressions really do count. This is why we are proud to once again launch the Shop Front Match Funding Grant to support our members and this worthy representation.”

Businesses wishing to submit a request for a grant should email info@harrogatebid.co.uk with a short description of the proposed work, any equipment needed, the expected completion date and any quotations or proposals.

Further details on the terms and conditions of the grants can be found on the Harrogate BID website.

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Retailers have been called on to get involved with this year’s Harrogate fashion show.

Harrogate Business Improvement District is once again organising the event with the Stray Ferret as media partner for the second year.

The celebration of fashion will again feature a pop-up catwalk on the piazza outside the Victoria Shopping Centre on May 18.

The catwalk will feature new categories alongside favourites from last year, including wedding dresses, activewear, the summer season and clothing.

Now, Harrogate BID is set to host a meeting on April 24 at 4pm at Starling Cafe to help inform retailers on how they can get involved with the event.

Then, on Wednesday May 1, the team have organised an ‘Open Office’ day to allow those who cannot make the initial meeting to learn more about how they can take part.

The BID is also looking for models and influencers to join to help show off the Harrogate fashion offer and spread the word about the event.

Bethany Allen, business and marketing executive at Harrogate BID, said: 

“We’re really excited to be hosting the Harrogate Celebration of Fashion for a second year running after a really successful event last year.

“The event truly champions Harrogate’s retail offer but also celebrates the hospitality and professional services sector as we saw from last year’s event, with the likes of Nicholls Tyreman and Howdens Insurance taking to the stage.

“It’s a really great event to be part of with a great community feel.”

If you would like to attend the meeting on April 24, register here or contact the BID team on info@harrogatebid.co.uk.

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Andrea Thornborrow has succeeded Dan Siddle as chair of Harrogate Business Improvement District.

Harrogate BID, which encourages people to visit the town centre, announced the move as part of a series of changes to its board in a press release today.

Ms Thornborrow, who was previously vice-chair, is store manager of Primark in Harrogate.

The press release said Mr Siddle, the general manager of the Crown Hotel who was appointed Harrogate BID chair in January last year, had stood down due to work commitments.

Ms Thornborrow said:

“Harrogate BID has gone from strength to strength and is making a positive difference to the town centre.

“As a long-standing BID member, I am looking forward to taking on the role of chair and building on the success we have made.”

Sara Ferguson, a director of Caffé Marconi and Lyndsay Snodgrass, marketing manager at estate agents Verity Frearson, have become joint vice-chairs.

Ms Ferguson, a former chair of Harrogate BID, said:

“I am very much looking forward to working with Andrea, Lyndsay and the brilliant BID team to continue the great work they are doing for Harrogate town centre.”

Ms Snodgrass said:

“This is a really exciting time as we enter our second term and I look forward to working with Andrea and Sara to support Matthew and the rest of the BID team to develop and build on the success of term one.”

The Harrogate BID board has seen several departures and new appointments.

Sue Kramer, co-owner of Crown Jewellers of Harrogate, James White, centre manager at the Victoria Shopping Centre, Simon Midgley, owner of Starling Café, Neil Mendoza, general manager at the Studley Hotel and Julian Rudd, head of regeneration at the newly formed North Yorkshire Council, have joined the BID board as directors.

Harrogate BID is funded by town centre businesses to encourage more people to visit.

It launched in 2019 and started its second five-year term in January this year after businesses voted to continue to support it.

Picture: New chair Andrea Thornborrow (centre) with joint vice-chairs Sara Ferguson (left) and Lyndsay Snodgrass.

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This is the fifth in our Trading Hell series of features investigating anti-social behaviour and crime in Harrogate town centre.

All this week, our Trading Hell series of features has been putting the problems faced by central Harrogate businesses under the microscope.

We’ve found out what town-centre traders feel about anti-social behaviour, shoplifting and threats to staff through our unprecedented survey.

We’ve taken a deep dive into the official data to find out what the stats have to say about crime levels in the heart of our town.

We’ve heard from Harrogate Homeless Project about the limits constraining the charity sector’s response to rough sleeping and street drinking.

And we’ve heard from a senior police officer about what North Yorkshire Police are doing to tackle crime and anti-social behaviour and to restore public confidence. 

But could there be a better way? Matthew Chapman certainly thinks so. He’s manager of Harrogate BID (business improvement district), and for the last couple of years he’s been leading the charge for the introduction of a Public Spaces Protection Order (PSPO). He told the Stray Ferret: 

“At the moment, the police are on the street and know there’s a problem, but they don’t have the powers to be able to do anything about it. A PSPO would give them the tools to be able to do that.” 

Introduced in 2014, PSPOs prohibit specified behaviours and offences from precisely delineated areas. Harrogate introduced one in August 2016 and extended it a year later for another three years. It was tailored to clamp down on street drinking inside the railway and bus stations, Victoria Shopping Centre, and the Victoria and Jubilee multi-storey car-parks. Enforcement officers had the power to ask people to stop drinking in a public place and ‘surrender’ their alcohol. Refusal to hand it over could result in a fixed penalty notice of up to £100. 

But that order expired in 2020 and the pandemic lockdown meant there was no need to renew it, so there hasn’t been one in place for the past four years. 

A new one is long overdue, according to Matthew Chapman, and an overwhelming majority of central Harrogate businesses appear to agree. Our Trading Hell survey found that 92% of town-centre traders support the introduction of a PSPO.

Lifestyle choice?

Who is to blame for all the problems that traders face – including anti-social behaviour, street drinking, persistent begging and shoplifting – is a simple question with a complex answer. According to Matthew Chapman, there are several different kinds of offender, but most of the problems are caused by two groups: “homegrown” street drinkers and gangs from out of town.

Photo: Dennis Jarvis/Flickr.

He said: 

“We know of people who have got addiction problems, people who have had some kind of trauma in their life – whether it’s in childhood or more recently – and they’ve ended up in a really difficult situation as a result. 

“These people deserve the right to support, and health, and care, and there’s a lot of help out there for them. We’ve got Harrogate Homeless Project that can provide counselling, GPs, vets, food and showers; we’ve got North Yorkshire Horizons, which offers support with addiction; we’ve got the rough sleeper coordinators at the council; we have the No Second Night Out provision that allows people access to a hotel room for the night when the temperature’s 2°C or below.   

“If all those avenues have been explored, and this person continues to shoplift, continues to perform anti-social behaviour, continues to be a nuisance to society, then we believe the gap is in policing. At this moment in time, those people aren’t breaking the law – and that’s why we’ve been calling for a PSPO to be introduced.” 

Does this mean he agrees with former Home Secretary Suella Braverman that rough sleeping is a “lifestyle choice”? He said: 

“Some people have chosen that way of life for so long that adapting back into what we would call a ‘normal’ way of living is difficult. We know, for example, that we have a rough sleeper in Harrogate who doesn’t want a council property and prefers living on the streets – prefers that community around him that he trusts. 

“Whether it’s a ‘lifestyle choice’… you can pick that wording apart, but we certainly know some people who do choose to live that way rather than taking a local authority housing option.” 

People-trafficking gangs

The other main group of people causing problems for town-centre businesses is driven by money rather than personal problems. Some come to beg, others to shoplift, and they are far more flexible in their approach, according to Mr Chapman. 

He said: 

“We know of national people-trafficking gangs that come in and target places like Harrogate. One of the challenges is that when the police get on top of some of these really high-level groups in a certain area, they swiftly move to a different area, but the information-sharing isn’t there from police constabulary to police constabulary. 

“It’s similar to County Lines [the city-based networks that traffic drugs to outlying areas] – once one group is getting tackled a bit more, they’ll literally just move from North Yorkshire to West Yorkshire, or from Greater London to Birmingham, or from Manchester to Glasgow, and it is quite high-level organised crime groups that do these things.” 

The bands of professional beggars follow the crowds, he said, often moving seasonally or from event to event, and can make a lot of money:

“There’s a known group of individuals in Harrogate that the police, the council and charities are working with, but that can change daily, weekly, depending on what’s happening in town. 

“If the Great Yorkshire Show is on, that can be quite ‘productive’ for certain groups of people, and when the races are on in York, sometimes we’ll see a dip in begging in Harrogate, because York will be the place to go for those people.  

“Christmas is really well delivered in Harrogate, and we sometimes get an increase, because there’s footfall, there’s spend, there are people feeling a little bit more generous. So it’s quite targeted, where these people operate.” 

As reported in yesterday’s Trading Hell instalment, we put these assertions to Chief Inspector Simon Williamson of North Yorkshire Police, who told us: 

“I don’t think we have a specific, identified problem of people targeting the Harrogate area – there’s no evidence to support that – but there are anecdotes to suggest that people have come on occasion.” 

Told of Ch Insp Williamson’s response, Mr Chapman said: 

“We don’t have access to the level of data that the Chief Inspector would, and it would be really interesting to see where that information has come from. 

“But our knowledge has come from being on the ground, day to day, speaking to business owners, speaking to security guards, speaking to the charities. They know what’s going on.” 

‘Reporting crime is vital’

Whatever the problems are in Harrogate town centre, and no matter who is causing them, many are hoping that Project Spotlight, the initiative launched last week to step up police patrols in the town centre, will help tackle them. 

Mr Chapman also has high hopes for the new town centre support officer that Harrogate BID is currently recruiting. Their job will be to support the police, council and charities, acting as a “middleman” to gather evidence and share information. 

They will also be useful in making sure that all crime is reported – a vital measure if a PSPO is to be introduced. In order for North Yorkshire Council to be able to apply for a PSPO, national guidelines dictate that crime figures must demonstrate its necessity. But that’s a level that central Harrogate does not yet reach – officially, at least. 

Mr Chapman said: 

“The number of actual reports of crime [in central Harrogate] is really low, but the picture on the ground is very different. But if people don’t report the crimes, the crime figures will never be high enough for us to be able to get that PSPO.

“It’s ironic really. I want crime to go down – as everyone does – but I want the figures to go up, just so we’ve got a case when speaking to the police.

“We really cannot stress enough that people need to report crimes, no matter how low their value, because the only way that we’re going to make change is by getting those crime figures up to make the Chief Inspectors listen.”

Case study: How a PSPO helped cut crime and anti-social behaviour in Lincoln

Lincoln has sought to use PSPOs to tackle problems similar to those experienced in Harrogate town centre. 

City of Lincoln Council has used the powers over the last nine years to prohibit various kinds of anti-social behaviour, which council leaders, police and other agencies feel have plagued the city. 

They range from banning street drinking in the city centre, to prohibiting substance abuse and “loitering” in local car parks. 

Lincoln city centre. Photo: Lincolnian (Brian)/Flickr.

The city’s first ever PSPO was introduced in 2015. It banned the possession and consumption of “legal highs” and alcohol within a defined area of the city centre, and allowed police and council staff to either force people to hand over those substances and move on, or issue a fine if they refused to do so. The order has been renewed every three years and is due for review this year. 

A separate PSPO covering three city-centre multi-storey car-parks was first enforced in October 2020. It banned drinking, drug-taking and “congregating in groups of two or more people”, as well as public urination, smoking and any activity likely to cause harassment, alarm or distress to any other person. 

Figures provided by the council at a meeting to discuss its extension last September show that the PSPO had its desired effect. Incidents of drug-taking dropped from 107 in the three years prior to the order to 35 over the three years the order was in force. 

Over the same periods, public order offences dropped only slightly, from 189 to 150. Nevertheless, council officials felt this modest drop justified extending the PSPO for another three years. 

Read more:

• Trading Hell: A Stray Ferret investigation reveals how Harrogate shop workers routinely face threats, shoplifting and anti-social behaviour
• Trading Hell: Shocking rise in shoplifting in Harrogate town centre
• Trading Hell: ‘We cannot force people to do something’, says homeless charity
• Trading Hell: ‘We can’t arrest our way out of it’, says police chief

Harrogate Dog Show will return next month.

Harrogate Business Improvement District announced today the event will be held on the piazza outside Victoria Shopping Centre on Saturday, April 13 at 10am.

Different classes will be judged throughout the day, from dog that the judge would most like to take home to best cross breed.

No pre-booking is required: to register to take part dog owners can simply turn-up on the day from 10am and join in. The event will include a new ‘have-a-go’ mini dog park and dog training workshops with Scott Adair will be held throughout the day.

Today’s announcement also said a star judge, whose identity will be revealed at a later date, will appear at this year’s show.

The dog show first took place during the four-day platinum jubilee celebrations in 2022.

Matthew Chapman, Harrogate BID Manager, said it would be a fun event that contributed to the vibrancy of the town centre. He added:

 “The worth of the UK pet care market was recently valued at £7.2 billon, so while this is a wonderful event that no doubt increases footfall, it also has a hugely positive impact on our local economy.”

Photo (from left): Bethany Allen, business and marketing executive at Harrogate BID with chair Andrea Thornborrow and joint vice chair Sara Ferguson.

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Shocking levels of anti-social behaviour, drug-dealing, shoplifting and even threats to staff are all routine occurrences faced by many shop workers in Harrogate town centre, a Stray Ferret investigation has revealed. 

Even though Harrogate is widely viewed as one of the finest shopping towns in the North, our investigation pieced together a picture of “scary” back alleys where shop workers fear to go, and high streets that shoppers have started to avoid. 

We surveyed 50 businesses in the town centre and spoke to many retailers at length. We found a deep sense of frustration among traders, most of whom feel not nearly enough is being done to make our shopping streets the safe and pleasant places they should be. 

What’s more, while some traders had shocking stories to tell, only a handful were willing to be quoted by name. Most preferred to remain anonymous for fear of becoming a target. 

In a series of articles running through this week, we’ll be examining the problems that make life difficult for town-centre businesses, finding out what’s being done to tackle them, looking at whether it’s working, and asking if there may be a better approach.

Our Trading Hell survey covered almost all the businesses on Oxford Street, Cambridge Street, Cambridge Road, Market Place and the Victoria Shopping Centre, as well as parts of Beulah Street and James Street. 

The vast majority of businesses polled (96%) said that anti-social behaviour is a problem – only two said it isn’t – and 52% said it’s a major problem. 

Other behaviours considered to be a problem included shoplifting (78%), street-drinking (74%), threats to staff (70%), rough sleeping (70%), begging (68%) and drug misuse (66%). 

Shockingly, 20% of town-centre businesses face threats to staff at least once a week. 

One trader told the Stray Ferret: 

“I’ve been working here for 18 months and it’s been a shocker. This place has become lawless in the town centre.”

Hotspot 

Our survey showed that nowhere is immune to the problems, but there are hotspots, and the “hottest” spot is centred on the intersection of Oxford Street and Cambridge Road – the area between McDonalds, Wesley Chapel and the Halifax bank. 

One shop owner said: 

“There are often groups drinking around the doorway, which discourages customers, and hanging around under shelter, shouting and swearing in the street. It makes for an unpleasant environment.” 

Nearby, Ian Hall, store manager of Games Crusade on Oxford Street, recounted a disturbing incident when he had to physically keep two men apart. He said: 

“Two gentlemen came chasing through the street and the first one bolted through our door and ran to the back of the shop. He looked really scared. The second one was shouting and swearing at him, calling him all sorts of names, and wanted to knock seven bells out of him.

“I stood in the doorway and told him he couldn’t come in and eventually he calmed down and left. If he had come in, I think they’d probably have started fighting in the shop, knocking things over and destroying stock. Anything could have happened.”

But the problems are by no means confined to adults. One trader told us he had to be particularly vigilant against theft in the late afternoon, when school pupils “flooded” into the town centre.

Two years ago, two Police Community Support Officers (PCSOs) were seriously injured in an attack by three schoolgirls in McDonalds. One of the officers suffered a suspected broken nose and the other later left the service, partly as a result of the incident. One of the girls narrowly avoided a custodial sentence.

Alcohol wasn’t a factor in that case, but it does appears to be a common feature of much of the town centre’s anti-social behaviour and is believed to have played a part in an incident on Oxford Street last May, when a man admitted to pulling the wing off a pigeon. 

A common view among traders is that the problems are showing no signs of getting any better. On the contrary, one said: 

“It’s got much worse in the last two to three years. You can smell weed on the street, there’s drug-dealing in front of our door, and I’ve even had to call an ambulance for somebody.” 

Lost business 

While these problems are not pleasant for shoppers and passers-by, for businesses they translate into lost trade and, for some smaller traders, damage to livelihoods.  

One Oxford Street retailer said: 

“My shop windows were smashed more than once, and it cost me a lot of money to replace them.” 

Others complained of casual shoplifting. Games Crusade’s Ian Hall said: 

“We get drunk people coming into the shop and trying to walk out with stock. It’s not underhand – it’s in full view. I just take it off them and that tends to be the end of it. But you have to have your wits about you all the time.” 

Across the town centre, nearly three in every four businesses (74%) said they had lost trade as a result of some or all of these behaviours. Among Oxford Street retailers, the figure was 100%, and many are convinced that footfall is down as a result.

The manager of one shop said: 

“Anti-social behaviour and street-drinking discourage the general public from visiting this part of town.” 

Paul Rawlinson, who has two businesses on Oxford Street, Baltzersen’s and Bakeri Baltzersen, said: 

“Oxford Steet has become a much less desirable place to walk down as a result of these behaviours. It’s more pronounced during the summer, when rough sleeping is a more comfortable option than it is in winter.” 

Back streets 

Although the main streets of the town centre are where activities such as street drinking and anti-social behaviour are most visible, the back alleys are where other things happen for the most part unseen. 

Last year, a woman was seriously sexually assaulted in an alley to the rear of Clarks shoe shop in Market Place. That alley was finally closed off by a new gate after three years of lobbying, but other backstreets are still used for illegal activities. 

One shop worker on Cambridge Street told us: 

“Staff feel unsafe going out the back of the store because of large groups of kids smoking weed and shouting abuse to intimidate us. It’s quite scary. Also, drunks use our property and we find needles and glass bottles lying around.”

During our investigation, we discovered down one back alley abandoned prescription drugs, discarded clothing, clusters of clothes hangers – presumably dumped by shoplifters – and even a notebook containing obscene sexual content.

What’s being done…

One body that has tried to do something about the town centre’s problems is Harrogate BID (business improvement district). It would like to see a Public Space Protection Order (PSPO) put in place banning certain behaviours, such as persistent begging and street drinking, from the town centre. But according to the national guidelines, these can only be applied if crime levels are above a certain benchmark, which Harrogate doesn’t reach.

BID manager Matthew Chapman said: 

“The statistics showed that the number of crimes is very low in the town centre. 

“While on the face of it this seems like good news, the stats just didn’t match up with what we were hearing from BID members.

“Shop owners and staff were telling us they were regularly seeing relatively minor crime, but the police figures just didn’t reflect this.” 

So two years ago, the BID launched a campaign to encourage town-centre businesses to report crime. For three months it promoted its Report a Crime initiative, telling traders to report every crime, no matter how minor. But bizarrely, crime figures over that period went down, so the PSPO is still a goal rather than a reality – and the BID is still lobbying for it. We’ll be speaking to Matthew Chapman about the PSPO and the BID’s efforts to tackle these issues in Friday’s feature.

…and what’s not 

Several traders told the Stray Ferret that they had stopped reporting low-value thefts because they did not believe the police would do anything about them. Worse still, we uncovered a widespread belief that the problems plaguing the town centre are simply not being adequately addressed. When asked how well the issues are being tackled by the authorities, 38% said ‘badly’ and 32% – almost one in three – thought the problems weren’t being tackled at all.

Two in every five traders (40%) blamed the police for failing to tackle the issues, many of them complaining that the police response to reports of theft is slow and ineffective. A report released last week by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services following its inspection of North Yorkshire Police only rated the force “adequate” at investigating crime and responding to the public, although this assessment was better than last year, when it received the notice “requires improvement” in both areas.

One town-centre jeweller said his shop had been burgled last summer when thieves stole £60,000 worth of stock, but claimed the police response was inept and late. He said:

“It took the police 12 hours to respond to my initial 999 call, and when they did, they said they’d pass my details on to the appropriate officer ‘a week on Friday’ because he was on a course.

“Very soon after the theft, someone told me they knew who had committed the crime and even where my stock was being held. I believed them because the details they gave were bang on. I told the police, but it took them eight months to arrest anybody, and by that time the evidence had all disappeared.

“They lost emails with my details in them and didn’t even have my telephone number. As far as I know, nobody’s yet been charged.”

The Stray Ferret has spoken to Chief Inspector Simon Williamson of North Yorkshire Police about the force’s response to reports of crime, and you can read the interview here on Thursday.

In the meantime, traders are becoming increasingly frustrated with the lack of progress in improving conditions in the centre of “one of the finest shopping towns in the North”. One shopkeeper said: 

“I see it all here. Every week there’s something going on. I speak to other business owners and there’s a general feeling on the street that there’s no-one in power who’s doing anything about it – and it just gets worse.”

Tomorrow – what exactly do the official stats show? We report on a huge rise in shop-lifting and examine the extent of drug taking and wider anti-social behaviour cases reported to police in Harrogate town centre.  

Have you got a story to tell about any of the issues covered in this article? Let us know by emailing us at letters@thestrayferret.co.uk.

Read more:

• Trading Hell: Shocking rise in shoplifting in Harrogate town centre
• Trading Hell: ‘We cannot force people to do something’, says homeless charity
• Trading Hell: We can’t arrest our way out of it, says police chief
• Trading Hell: Report crime so we can cut crime, says BID manager
• Harrogate needs ‘collective approach’ to town centre problems, says MP

Details have been revealed for the first Harrogate self care week this month.

The free events, which will be held from January 22 to 27, include activities ranging from yoga and acupuncture to sound baths and making face masks.

There will be a mixture of workshops and classes, along with a themed market to help visitors work on their ‘body, soul and mind’, according to organisers.

Some of the sessions will be held in a pop-up self care unit on the first floor of the Victoria Shopping Centre. However, others will be held in different venues across the town centre.

Harrogate Business Improvement District announced the initiative last month.

The Turkish Baths will host the launch event on January 22, with a session in the facilities from 6.30pm until 9pm. This is already fully booked.

Also on the Monday, an hour-long acupressure and acupuncture talk and demonstration with Patti Hemmings will be held in the shopping centre unit from 12.30pm, as well as a mosaic making session at Artizan from 5-7pm.

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Kicking things off on the Tuesday, a slow yoga flow for beginners with Michelle Foxall will be held in the shopping centre at 5-6pm. Then, Chantelle Coles will host an intriguing sound bath session, a meditative experience involving bathing in sound waves, in the vacant space between 6-7pm.

Mat pilates with Emma Ryder is the opening event on the Wednesday at 12.30pm. 

Then, staff members at Lush will host a face mask making session in their Cambridge Street store from 5pm. Anyone looking to learn more about Thai Chi can join a beginner class with Alison Newband from 6-7pm. Meanwhile, Ebru Evrim is putting together a yoga and reformer Pilates session at their studio on James Street from 6pm to round off Wednesday’s events.

To open Thursday, a two-hour interactive workshop on doshas will be held from 5-7pm with Green Ayurveda Spa. This will be followed by a circuit session with F45 at its studio in Albert Street from 6.15pm, lasting for around 45 minutes.

On Friday from 12.30pm, Tomm Melody will teach visitors more about ageing and strength.

BID manager Matthew Chapman said:

“Since we launched the Harrogate Self Care Week in mid-December, we’ve had so much interest and positive responses.

“A huge thanks to the many BID members and local providers who are supporting this campaign, which we hope will drive footfall and spend into the town centre in what can often be a quieter month.”

For more information on self-care week and to book places, visit the Harrogate BID website here.

People visiting Harrogate on a Saturday will be able to park for free in the multi-storey Victoria Car Park over the next few weeks.

Harrogate Business Improvement District announced the move today to boost town centre trade for retailers.

The BID implemented a similar scheme in October last year and hopes the latest venture, which applies every Saturday from January 6 to February 10, will increase footfall during what can be a quiet period for businesses.

Matthew Chapman, manager of the BID, said:

“Free car parking is something we regularly hear described as a positive incentive from both our members and the general public, so it’s great to again work in collaboration with the car parking team at North Yorkshire Council to deliver this scheme at a key time of year.”

With eight hours of free parking available, the BID hopes the plan will give shoppers sufficient time to explore the town centre, shop and visit local bars and restaurants.

It will only be available in the Victoria Car Park, which can be accessed from East Parade, between 10am and 6pm.

To redeem the free parking, drivers must enter the automatic barriers between the designated timeframe. Vehicles that enter outside of the specified times will be charged regular parking prices.

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As 2023 winds down and we start to look to the year ahead, there are some things we can be fairly certain will come our way over the next 12 months.

North Yorkshire will go to the polls in May to elect its first ever Mayor, and there will probably be a General Election too. One has to be held by January 28, 2025, but sometime in 2024 – May or November, perhaps – seems far more likely.

The Bank of England expects inflation to continue to fall over the coming year, and so too will house prices, according to most forecasters.

Locally, though, individual people in business have their own forecasts – and hopes – for the year ahead. So we asked a cross-section of the district’s business community what their aspirations and expectations are for 2024. From electric gritters to selling beer in Taiwan, here’s what they had to say:

Katie and Paul Rawlinson – owners, Baltzersen’s and Bakeri Baltzersen

“Small business owners have to be optimists by nature, so we’ll enter 2024 full of determination to make it our best year yet.

“We’ll invest further in making sure Baltzersen’s can compete with a growing number of really great venues in Harrogate.

“We’re also planning to raise our game in the bakery, Bakeri Baltzersen, with refinements and improvements planned across our whole range of bread and pastry, including a good number of new products and the launch of our first vegan range.”

Photo: Matthew Lloyd.

Annie Wilkinson-Gill – owner, The Crystal Buddha, Knaresborough

“I’m very excited for what 2024 will bring for The Crystal Buddha.

“I have so many things planned for next year, including organising the Knaresborough Wellness Festival on March 24, which is a celebration of lots of lovely local holistic businesses, where anyone can come along and sample what they have to offer!

“We have talks and workshops, stalls and an opportunity to experience a sound bath or aura photography alongside some self-care and retail therapy.”

Simon Eyles – managing director, Bettys

“As with the last few years, I am sure this next year will bring lots of uncertainty, challenge, and change. One thing that is for certain, Bettys will continue to focus on delighting every single customer.

“I’m expecting customers to be increasingly selective in where they spend their money, so we will ensure we provide a brilliant Bettys experience like no other.

“I’m also looking forward to some amazing new menu items and delicious new products from our craft bakery. Look out for those!”

Matthew Chapman – manager, Harrogate BID

“Looking ahead to 2024, as we launch the new objectives within our term 2 business plan of pride in our town, a vibrant town and voice and vision is looking as positive. Dates for events are set, promotional plans for our town taking shape and proactive Harrogate BID teams on the street likely to be expanded.

“Strategically, we would like to see the Government follow up on a policy announced in May 2022 on local leaders being given more power within long-term commercial vacant units.

“We are also keen to continue our positive collaboration with the local authority and future North Yorkshire Mayor as we head towards devolution that should provide more local powers, decision making and funding.”

Zakaria Battal – owner, Kurdish Kitchen, Harrogate

“I think my business will carry on growing in 2024.

“It can be hard to get bookings, and when I do, there’s so much paperwork, but that’s actually good, as it makes me more experienced.

“It also makes it safer for people – I have a five-star food hygiene rating.

“My dream is to open a Kurdish Kitchen restaurant here in Harrogate, so hopefully I’ll get closer to doing that. I’m starting small and slowly getting bigger, one step at a time.”

Sharon Canavar – chief executive, Harrogate International Festivals

“2024 will be the first year we have the Harrogate International Festivals team back up to full strength post-Covid, so I am looking forward to an amazing year of events and festivals.

“We have our usual programmes with one or two very special events including a free light festival across Harrogate town centre, as well as the return of the Spiegeltent – so lots to celebrate.

“We know times are hard for everyone, so I hope that the range of work we do will touch everyone in some way, bringing a little joy or fun into their lives and the community which we serve.”

Richard Bradbury – managing director, T&R Theakston

“At Theakstons, we expect to see continued growth for our major brands like the iconic Old Peculier and some of the new beers which have been going down incredibly well as increasing numbers of pubs and supermarkets choose to stock our beers. Although prices continue to increase, the fact that the rate of increase is much lower than 12 months ago gives us confidence that we can continue to keep our beers affordable for drinkers, wherever they’re purchased. 

“As a business, our focus for 2024 will continue to place beer quality at the centre of everything we do. As a result, we are substantially growing our investment into the brewery to keep this at the heart of our business and honour our commitment to drinkers. 

“Turning further afield, having re-entered the US market in 2023, we’ve been buoyed by the growing worldwide demand for our beers and are looking forward to building new distributor relationships in countries including Poland, Sweden and Taiwan.”

Lee Bellwood – co-owner, Major Tom’s Social

“Being an independent in the bar and restaurant trade is always challenging. With various terrible things happening around the world, I’m happy if we can keep our heads above water. We are in a fortunate situation compared to lots of others. 

“At Major Tom’s Social we are looking at extended opening hours and organising some more social educational events. 

“Hopefully, Harrogate will still attract visitors and tourists even with its dwindling high-street presence.”

Paula Lorimer – director, Harrogate Convention Centre

“Future forward bookings for the year ahead look promising and we are expecting to exceed driving £40 million of economic impact in 2024/25 to support businesses.

“I would like to thank businesses across the borough, especially the hotels and restaurants who support our clients and make event organisers and delegates feel so welcome in our spa town. If Harrogate Convention Centre is successful in making the business case for further investment, then the sky’s the limit to what we can achieve!”

Charlene Lyons – CEO, Black Sheep Brewery

“It goes without saying that 2023 has been a turbulent year, with inflated prices and the cost-of-living crisis impacting us and so many businesses across the Harrogate district. However, Black Sheep Brewery is still moving forwards and we’re hopeful for a much stronger 2024 with some positive changes coming soon. We remain committed to securing local employment as well as continuing to innovate and produce high-quality beers, brewed right here in Yorkshire.

“There have been many positive things that have happened at the brewery in recent months that have helped the team finish strongly for the year. This includes the opportunity to collaborate with and raise funds for Rugby legend Rob Burrow MBE with the launch of ‘Burrow’s Blonde’, a delicious new beer now on tap in your local pub that is already proving to be one our most popular brews.

“In 2024, we also plan on further cementing partnerships with pubs and retailers both across Yorkshire and the wider country, as well as supporting our local communities by renewing sponsorships with grassroots sports clubs such as Harrogate Town AFC.”

Jonathan Lupton – managing director, Econ Engineering, Ripon 

“This year has seen Econ continue to develop and demonstrate the UKs first ever fully electric gritter, the E-QCB, which is currently being used at various sites across the country. A major stride in the push for a more sustainable solution to our nation’s working fleet of vehicles, we look forward to working with councils and contractors in 2024, helping them to cut their emissions footprint. 

“The E-QCB, which has a unique swap-body system allowing it to be used all-year round as a gritter, tipper and caged body vehicle, has already made quite an impact and is a major game-changer when it comes to the environmental impact of fleet operations up and down the UK. We hope 2024 will see us build on that initial success.” 

Peter Lacey – joint managing director, Whole Systems Partnership; executive team member, Knaresborough & District Chamber

“During 2023, Knaresborough & District Chamber, along with other groups in the town, planted the seeds for what I hope will be a year in which we begin to realise the full potential of our fantastic town.

“Securing funds from North Yorkshire Council to explore exciting new ventures will enable us to find our voice for the benefit of businesses and the wider wellbeing of residents and visitors alike.

“The Whole Systems Partnership is in the business of helping the health and care systems across the country to deliver the best possible services for their local populations. For example, early in 2024 we’re looking forward to spreading our wings across the Pennines to help Lancashire County Council work more closely with the different NHS organisations in their area.

“The great thing about being in Knaresborough, however, if that the lessons we learn elsewhere can also be applied in our town, something we’ve supported through Covid and in our support to Knaresborough Connectors in their work to make the town an even better place to live, visit or work in.”

Read more:

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The first ever Harrogate Self Care Week will kick off the new year, with a programme of free events to boost health and wellbeing.

Launched by Harrogate Business Improvement District, the week, which runs from January 22 to 27, will feature a range of self-care workshops, activities and classes, along with a themed market to help visitors work on their ‘body, soul and mind’, according to organisers.

Harrogate Turkish Baths will get the ball rolling on Monday, January 22 by hosting a free two-hour session in the frigidarium, steam room, heated chamber and plunge pool.

Throughout the rest of the week, the programme will include a mosaic-making event at Artizan, flower-arranging with Helen James, various yoga classes, a dynamic session with Ebru Evrim, gym training with F45 and gong bath therapy.

To close on Saturday 27, a pop-up health and wellbeing-themed market will be held in the Victoria Shopping Centre, with a range of traders and stalls on offer for visitors to explore.

Matthew Chapman, manager of Harrogate BID, said:

“Since William Slingsby discovered the first spring in 1571, Harrogate has been a flourishing spa town that has been supporting both self-care and wellbeing.

“We are proud to be working with BID members and partners on this new campaign to showcase our present day offer, which remains world renowned.”

Harrogate BID has partnered with self-styled “holistic wellbeing warrior” Kitti Johnson for the new event.

A certified yoga instructor, crystal bowl sound healer, reiki and shamanic practitioner, Kitti has taught workshops on energy healing, journaling, anxiety, the chakras and essential oils for a number of years.

She said:

“I’m delighted to have the opportunity to raise awareness of all the wonderful wellbeing services and ways that people can look after themselves as part of Harrogate’s first ever Self Care Week.

“We have a wide variety of classes and workshops for people to discover new ways to take care of their wellbeing and to kick-start a healthy, happy mind, body and soul for 2024.”

Further details on the programme are set to be released in the New Year.

Any businesses or independent providers in the BID area wishing to get involved, or anyone looking for further information, should email the BID team.

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• Annual Christmas Tree Festival returns to Knaresborough
• Business Breakfast: Harrogate BID appoints communications officer