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My Year: Peter Banks recalls confusion, poor communication and curfews in hospitality

In the latest in our series of personal reflections, Peter Banks, managing director of Rudding Park, takes us through the radical changes of his year.

January

Reports of an Epidemic in China. We seemed to think it was a purely Chinese problem.

I attend the Hotel General Managers conference in London on January 20-21; the key note speaker was a futurologist, some bloke who is supposed to be able to tell us what the trends and issues are coming in the future. Not ONE mention of a global pandemic – some futurologist he was. I wonder if I’d get my money back……..

February

Italy suffers really badly with overflowing hospitals and whole towns shut down. We still allow our population to go skiing to Italy. We watch in horrified fascination, a sort of voyeuristic “rubber-necking” at a crash on the motorway. We still refuse to believe it will happen to us.

March

Spain and France are the next countries to suffer and impose severe lockdown and curfews. We follow the “herd immunity” theory and allow Cheltenham races and European football matches to go ahead.

March 16 – Boris throws the hospitality industry under the bus when he tells the population not to go to pubs, restaurants or hotels. 500,000 hospitality jobs lost in one week as a tsunami of cancellations hits us. I convince all of my team to take a 40% pay cut to see us through to the end of June.

March 20 – Guests are leaving on the Friday night, in tears, telling me I should be shut now. The feeling is of a country on the verge of a war.

March 21 – I close the gates of Rudding and the hard work really starts as we try to contact every guest and alter their arrival dates. We try to move dates rather than refund as we are not sure how long we will stay cash liquid.

Rudding Park closes its gates as the coronavirus lockdown approaches

March 23 – Rishi comes to the rescue with the incredibly generous furlough scheme that saves millions of hospitality jobs and means that my team only need to take a 20% cut.

April

We have a skeleton team staying in the hotel for security, grass cutting and fire. I stay one week and start feeling like Jack Nicholson in The Shining. Less “Here’s Johnny!”, more “Here’s Banksy!”. Two of my team start a 100-day stint staying in the hotel. Respect.

We start talking with the bank for CBILS loans and overdrafts. I redo the budget four times before it is satisfactory. Frankly it’s all guesswork anyway as we have no clarity, no plan and no communication from the government. I imagine they are even more up to their necks in it than I am. The daily briefings become a depressing tally of cases and deaths, but there seems to be no clear planned escape route.

The weather is amazing, we would have been heaving at the golf, spa and terrace if we had been open. Heartbreaking. We start taking bets that when we reopen it will start raining.

May

I start going a little crazy as I am not shaving, polishing my shoes or ironing a shirt. This way lies madness so I start coming in to work every morning – in my suit, polished Oxfords and clean-shaven.

We reopen the golf on the May 14, and are given 24 hours to get the course open. Boris announces this in a sort of “off the cuff” manner on Sunday night. Great planning and great communication. Not.

June

Four balls allowed, I have my first contact from the EHO about the external bar at the golf. Apparently guests can bring their own beer from Sainsbury’s and drink it in the car park, or I can sell them beer and they can drink it on the side of the road. I can’t however sell them beer and they drink it on our terrace, or spread all over the estate. Social distance is possible over 200 acres, surely? Apparently not. Them’s the rules.

We try to keep our team engaged with volunteering for Ripon Walled Garden and the “Rudding Pop-up Litter Pick”. We collect over a tonne of rubbish from around Harrogate by hand.

Rudding Park staff went out litter-picking in the summer

July

Hallelujah!!!! We are open!!!

July 4 – Holiday Park reopens.

July 14 – Hotel reopens.

July 25 – Spa reopens.

We have planned and implemented so many Covid secure ways of operating: masks, visors, temperature checkers, apps, sterile cutlery bags, staggered dining times, online check in and out – the list is endless.

Staff return to work in a panic. They don’t know what they are allowed to do, are afraid of talking to guests – daily tears are the order of the day.

Guests are delighted to be back, and are very understanding. I (foolishly) hope that this will be a sea change in guest behaviour towards staff. This good behaviour lasts about two weeks before usual service is resumed. Silly old me, ever the optimist.

August

Steam rooms and saunas are still closed by law. This apparently is our fault and guests get really annoyed. I suggest that they write to Mr B Johnson, 10 Downing St, London WC1.

The world goes mad with the “Eat Out to Help Out” scheme. A month ago we weren’t allowed to see each other, now we are encouraging restaurants and pubs to be full. The irony! Still, we have to join in as we have to take the opportunity to make some money as the bank still needs paying.

Rishi announces a 5% VAT rate on food and accommodation. Tremendously generous and is the difference between many hospitality businesses being solvent or going bust.

September and October

The incredible demand continues and we are so busy. Some guests are Covid deniers and swear and shout at staff when we ask them to wear a mask or tell them what the “rule of six” means. Guests book two separate tables of six and then push the tables together.

The ridiculous curfew starts. Most guests behave and go to bed, some bend the rules by ordering room service drinks, then walking out of their bedroom and sitting in public areas in the hotel. Guests complain, swear and shout when we try to enforce the curfew. Again, a lack of clarity. I wonder whether the government actually asked an hospitality operator how these rules would work in practice. Somehow I doubt it.

November

Here we go again. Closed on November 4. This lockdown is not a real lockdown however – more of a just hospitality and retail closed. We use the time to refurbish the Clocktower restaurant – we can make as much noise as we want and not disturb guests.

December

The impenetrable tier system starts. Guests in Tier 3 are “advised” not to travel, but it is not illegal. This creates great confusion for guests: are they allowed to stay or not? We tell guests that they are “advised” not to travel, but we are open. The Government needs to make some unpopular decisions, that’s what leadership is about sometimes – you can’t always be everyone’s mate.

December 20 – The new variant is announced and the Government is finally forced into making an unpopular decision. At last he acts like a real leader. We have 45 rooms cancel for Christmas, but at least it’s clear. At last the communication is getting better.

We planned a different New Year’s Eve at Rudding. Because of the curfew we decide to be creative and change time! We will give every guest a watch with the time set two hours forward so that 10pm GMT is 12pm RPT (Rudding Park Time)!!! Therefore Champagne and pipers can happen within the rules at Rudding!

December 30 – Well this really is the icing on the cake. Nine hours’ notice to close as we go into Tier 3 at Midnight tonight. New Year’s Eve we should have been full. All of the food (turbot, venison fillet, lobster) all wasted, the time spent preparing the dishes, the administration of New Year’s Eve, The watches, the recovery packs, the marketing collateral for our Rudding Park Time – all wasted. They must have known this was going to happen, but to give us nine hours’ notice? I understand the danger of the virus – but a little more notice would have been appreciated. Nine hours? Really? If I ran a company like this – I would be out of a job – pronto. For a year of poor planning and poor communication this has got to be the absolute gold star award. No wonder the Prime Minister got Matt Hancock to deliver the news. Poor old Matt – always Boris’s Stooge…….

We decide to have New Year’s Eve on December 30, rather than 31. They might have cancelled New Year’s Eve, but not at Rudding!!!!! Music, balloons, time change, smoke machines, Champagne – this is our Dunkirk, I reckon.

Overall, a chastening year – battered, but still standing. Still trying to look after our guests, trying to understand the impenetrable fog of directives coming from government and trying to tread the thin line between financial success and failure.

What a year. Leadership, Communication and Resilience have been the watchwords of the hospitality industry.

If there’s one thing I’ve learnt in 35 years at the sharp end of hospitality, it’s that no matter how bad today has been – the world will continue to turn, the sun will come up. The key is how we frame tomorrow. As leaders that is our responsibility – let’s kick 2020 into touch and frame 2021 with energy, enthusiasm and positivity.

Bring it on.

Woodlands pub could get controversial new name and £200,000 facelift

The Woodlands Hotel pub on Wetherby Road could be renamed West Riding Harrogate and given a £200,000 refurbishment.

Star Pubs and Bars, whose parent company is Heineken, has applied to Harrogate Borough Council for permission to overhaul the premises to give it a “fresh, modern appeal”.

According to the pub company’s website, £196,136 would be spent on the plans, which include creating a new covered seating area.

However, the proposed name change is proving controversial.

Pat Marsh, the Liberal Democrat borough councillor for Harrogate Hookstone, said local people were attached to the Woodlands name and she hoped the owners would rethink plans to change it.

Cllr Marsh told the Stray Ferret she believed there had been a pub called the Woodlands on the site since at least the 1940s. She said:

“I welcome the investment as it’s a very good local pub in the heart of the community but please don’t change the name.

“Why would they want to name it West Riding? We’re in North Yorkshire. The logic of that name doesn’t chime with me so I’d be very disappointed if it happens.

“They’ll do themselves a disservice and they need the local community to support it.”

A computer generated image of how the pub might look.

Star Pubs and Bars is advertising for a landlord to take over the pub, which it says has an annual turnover of more than £600,000.

Its website says:

“The pub has the ability to attract both the local community and visitors, which combined with the right food and drink offer provides excellent opportunity for the new operator to drive trade and build the pub’s reputation.

“The refurbishment will allow for distinct trading areas for both dining and casual drinking. It will also be given a fresh, modern new look to maximise its appeal.”

The Stray Ferret contacted Star Pubs and Bars for a response but did not receive one by the time of publication.

Harrogate district residents recognised in New Year Honours

The New Year Honours list has been published tonight and a number of residents in the Harrogate district have been recognised for their services to charity and the community.

OBE

Linda Grace Shears, from Harrogate, has been made an OBE for services to charity in her role as co-founder of the Shears Foundation.

The foundation is a charitable trust that providers grants for projects that develop arts and culture, educational opportunities and the protection of the natural environment, as well as other areas.

Since it was set up in 1996, the trust has awarded £12 million in grants.

Janet Sheriff, from Harrogate, has been made an OBE for services to education in West Yorkshire. Ms Sheriff is headteacher of Prince Henry’s Grammar School in Otley.

Ms Sheriff was appointed headteacher in 2009. She became the first female head in the school’s 400-year history and Leeds’ first BME secondary school headteacher.

BEM

John Richmond, from Ripon, has been awarded a British Empire Medal for services to the community in Ripon.

Mr Richmond is well known in the city after becoming the youngest person to be appointed mayor in 1975 at just 39 years old. He has also taken part in the city’s traditional hornblower ceremony.

Mary Chapman, from Great Ouseburn, has also been awarded a British Empire Medal for services to children with special educational needs and disabilities.

Ms Chapman founded the charity Nuzzlets, which gives children with special educational needs and life-threatening illnesses the chance to meet animals.

Nuzzlets now hosts about 200 visits each year and supports 4,000 young people. Ms Chapman and her volunteers carry out visits to hospitals, nursing homes and local community groups as well as hosting visits on the farm.

Biggest daily covid increase in Harrogate district for 6 weeks

Another 53 people in the Harrogate district have tested positive for coronavirus — the largest daily increase for six weeks.

Today’s figure from Public Health England is the highest since November 16, when 69 infections were recorded.

The highest figure since the start of the pandemic remains 95 on November 9, shortly after the second lockdown began.

In another worrying development, the district’s R number has increased again from 1.1 to 1.2, which means every 10 people infected will pass the virus on to another 12.

Read more:

The seven-day rate of infection for the district has risen to 126 people per 100,000. It remains the lowest in North Yorkshire.

The county average is 189 and the England average is 387.

The news comes on the day North Yorkshire moved into tier three restrictions, forcing the closure of all pubs and restaurants, except for takeaways.

Weather warning issued for Harrogate district tonight

The Met Office has issued a weather warning for snow and ice in the Harrogate district from 6pm tonight until 2pm tomorrow.

A yellow warning is in place, which is less severe than amber and red warnings, but nevertheless has potential for disruption.

Temperatures are forecast to fall as low as minus three degrees centigrade, causing widespread frost.

Some wintry showers, including snow, are also forecast — but conditions are unlikely to be anywhere near as bad as they were on Boxing Day evening when the A59 at Blubberhouses and Kex Gill, and nearby roads, were treacherous.

The cold snap is expected to continue into 2021, with temperatures not set to rise above five degrees centigrade at all in the next fortnight.

However, no significant snow showers are forecast after tomorrow.

Harrogate district to move into tier 3 at midnight

The government has announced that the Harrogate district will move into tier 3.

The decision, which comes into effect at one minute past midnight, means pubs and restaurants will only be able to provide takeaways.

It will force many people to change their New Year’s eve plans.

Health Secretary Matt Hancock made the announcement this afternoon as part of a review of the national tiers.

Tier rules are based on factors such as infection rates, particularly in the over 60s, and pressure on hospitals.

North Yorkshire was previously in tier 2 but rising rates, especially in Scarborough and Hambleton, prompted the decision along with concern about the spread of the new mutant strain of covid.

The Harrogate district’s infection rate has also risen considerably over the last fortnight, albeit less dramatically.

Public Health England confirmed another another 47 positive cases yesterday and the R number rose above one for the first time in over a month.

Health Secretary Matt Hancock made the announcement this afternoon.

What are the rules in tier three?

You must not meet socially with anybody you do not live with or have a support bubble with.
However, a group of up to six may meet outdoors in some public places, such as parks and beaches.
Shops, gyms and personal care services (such as hairdressing) can stay open, as can swimming pools.
Small wedding ceremonies can take place but with no receptions.
Hotels, B&Bs, campsites, holiday lets and guest houses must close.
Indoor play centres and areas, including soft play centres and areas must close.
Leisure and sports facilities may continue to stay open, but group exercise classes (including fitness and dance) should not go ahead.
Work from home where possible.
No supporters are allowed into sporting events.
The advice is not to travel to-and-from tier three areas.

Do you recognise these people? Police issue plea for help

North Yorkshire Police has appealed for help identifying three people who may have information about the theft of scratch cards in Harrogate and Knaresborough.

The force issued a statement today saying it was investigating ‘several incidents’ of stolen scratch cards in October, November and December.

The incidents involved two men and a woman and occurred in stores in Harrogate, Knaresborough, York and Northallerton. The statement added:

“Officers are asking members of the public to get in touch if they recognise the people in the images as they believe they will have information that will help the investigation.”

Anyone with any information can contact North Yorkshire Police on 101, select option 2 and ask for Lucy Tate or email lucy.tate@northyorkshire.pnn.police.uk

If you wish to remain anonymous, you can pass information to Crimestoppers on 0800 555 111.

Quote reference number 12200197512.

NHS insists Harrogate Nightingale ‘can take patients if required’

The NHS has insisted the Harrogate Nightingale hospital is able to take patients despite concerns it lacks the capacity to do so.

Many people are wondering why the building remains on standby at a time when the new mutant strain of covid has sent infections soaring and put tremendous strain on hospitals.

A record 53,000 people were confirmed to have covid yesterday and hospital admissions have surpassed the peak of the first wave.

The Health Service Journal even reported yesterday there were plans to transfer patients from overloaded London hospitals to Yorkshire.

But the Harrogate Nightingale, which was set up at the town’s convention centre at breakneck speed in spring for covid patients in Yorkshire and the Humber, has yet to treat a single person with coronavirus. It has been used for CT scans.

Ripon peer Lord Newby, the Liberal Democrats leader in the House of Lords, has said the Nightingale “simply does not have the staff available to allow it to operate safely”.

Conservative MP John Redwood has called for ministers to explain why they are not using the Nightingales.

The NHS has repeatedly declined to issue more than a brief statement in response to questions from the Stray Ferret about the Nightingale or requests for interviews.

It did so again yesterday when we asked if there were still plans to use the hospital, particularly in light of reports that the London Nightingale was being dismantled.

A spokesperson for the NHS in the north east and Yorkshire said:

“The Nightingale hospitals in the north east and Yorkshire has been running a clinical imaging service since June with more than 3,000 patients receiving a diagnostic test or CT scan, and can take patients if required.”

MPs watch 2020: the year of coronavirus, Brexit and free school meals

Each month the Stray Ferret tracks what the three MPs in the Harrogate district have been up to in Parliament and their constituencies.

As this is the last month of the year, this time we have provided a round-up of the activities of Harrogate and Knaresborough MP Andrew Jones, Skipton and Ripon MP Julian Smith, and Selby and Ainsty MP Nigel Adams throughout 2020.

The district’s three elected Conservative representatives in the House of Commons have a combined 30 years’ experience as MPs but nothing could have prepared them for 2020 and the arrival of coronavirus.

As always, we asked all three if they would like to highlight anything in particular. Once again, we did not receive a response from any of them.

Andrew Jones, Harrogate and Knaresborough MP.

In Harrogate and Knaresborough, here are some of the key moments from Mr Jones’s year:

Fresh from a fourth straight general election victory, Mr Jones began the year by speaking out on his website against what he described as the toxic nature of modern political campaigning. He wrote: “Politics needs to grow up and step away from this old-fashioned and frankly US-style attack ad approach. I hope over the next few years – at least locally – there will be agreement to adopt a more positive approach.”
In April, at the height of the first lockdown, Mr Jones warned constituents about the dangers of covid: “This virus doesn’t discriminate between rich and poor, by race, by religion, by nationality, by gender or sexuality or by political allegiances.”
One of Mr Jones’s nine tweets in June was that he found some car keys near to Tewit Well in Harrogate.
On his website in June, Mr Jones wrote to the head of Bauer Media to “seek assurances” about the future of Stray FM. The radio station rebranded as Greatest Hits Radio in September.
On August 2, Mr Jones hailed Harrogate Town’s win at Wembley as “the best news in ages”. He also tweeted about Notts County’s non-existent equaliser, which was quickly deleted. This led to the Stray Ferret’s Paul Baverstock suggesting that Mr Jones might not have been actually watching the game.
Mr Jones released a statement apologising for the government’s u-turn over A-Level results. He said: “I am sorry for the distress and uncertainty this has caused pupils. In all about 20 students contacted me personally and I am writing to each of them”.
Mr Jones refused to comment on a Stray Ferret story involving a police investigation into allegations of missing Porsche sports cars from GMUND in Knaresborough. The company was run by Andrew Mearns, while his wife Cllr Samantha Mearns was a company secretary until late 2018 and is now a caseworker in Mr Jones’s office.
At Prime Minister’s Questions in October, the MP urged Prime Minister Boris Johnson to commit to a support package for the conference and exhibition industry.
In October, Mr Jones voted against an opposition motion to extend the provision of £15-a-week school meal vouchers throughout the October half term through to the Easter 2021 holidays. Following a backlash, Mr Jones responded in the local press and in a local Conservative news bulletin email. The email said: “I know that many of you will have seen the coverage about free school meals during the holidays in the news lately. I hope that people who know me, or who have been helped by me, would realise that I would not vote to increase child hunger or ensure children starve.”
Mr Jones said on October 20 “a blanket national lockdown is wrong and local interventions are what we need now to tackle this crisis”. On November 2 he voted in favour of a new national lockdown.

Julian Smith, MP for Skipton and Ripon.

In Ripon, here are some of the key moments from Mr Smith’s year:

In February, Mr Smith was sacked as Northern Ireland secretary. Despite lasting just 204 days in the role, he was widely praised for his work, including brokering talks between rival political parties to restore a power-sharing government at Stormont.
In May, the MP contacted the Bishop of Ripon, the Rt Rev Dr Helen-Ann Hartley, offering support after she received death threats for speaking out over Dominic Cummings’ decision to travel with symptoms of covid-19, against government advice.
In July, Mr Smith voted against protecting the NHS in a future trade deal with the US. Unlike Mr Jones, he wrote to the Stray Ferret to explain why he voted this way. He said: “No future trade agreement will be allowed to undermine the guiding principle of the NHS.”
Throughout the year, Mr Smith has raised residents’ concerns about the 1,300-home Ripon barracks development to local health leaders and Harrogate Borough Council officials, including chief executive Wallace Sampson.
The Stray Ferret revealed in August that Mr Smith has been appointed as an external advisor to a hydrogen company at a rate of £3,000 per hour.
In September, he abstained on both Internal Markets Bill votes, which related to Brexit. Opponents of the bill said it could lead to a trade border between Northern Ireland and the rest of the UK.
That month, the MP visited Ripon Cathedral to view its new £6m design plans, which include new toilets, a cafe and the creation of rehearsal space for Ripon Cathedral Choir.

Nigel Adams, MP for Selby and Ainsty which includes rural parts of the Harrogate district.

In rural south Harrogate, here are some of the key moments from Mr Adams’s year:

The arch Brexiteer celebrated January 31 when the UK left the European Union. He wrote on Facebook: “Today is a historic day but tomorrow, the work to take our country forward continues with renewed enthusiasm.”
In April, the MP offered his “thoughts and prayers” to prime minister Boris Johnson, who was in hospital with coronavirus. He wrote: “The Boris I know is a fighter and will defeat this.”
In July, Mr Adams hit out at Labour leader Sir Keir Starmer saying he had an “obsession” with undermining the Brexit vote.
In September, he criticised environmental group Extinction Rebellion after it blocked vehicles from leaving a printing press in London, causing disruption to several national newspapers. He called the group “socialist anarchists masquerading as well-meaning hippies”.
In October, Mr Adams voted against the amendment to the Agriculture Bill. In a post on his website, he defended his decision. He said: “Several people have been in touch who appear to have been misled into thinking that Tuesday’s vote on the Agriculture Bill was somehow a vote against our high food standards. This is not the case. In fact, the amendment to the bill which was defeated was well meaning but I believe unnecessary as well as having some negative unintended consequences.”
Ahead of a planning committee hearing into 72 homes in Spofforth in November, Mr Adams’s office confirmed to the Stray Ferret that he had made representations to councillors ahead of their decision, which was ultimately to refuse the plans in their current form.

Tier review: Harrogate district set for tougher restrictions

The Harrogate district looks set to move to a higher tier, and possibly even tier four, following a flurry of developments this afternoon.

Sharon Stolz, director of public health at City of York Council, told ITV News it was “inevitable” the city would face tougher restrictions in the coming days.

Any changes affecting York would also apply to the Harrogate district unless the government changes its policy of maintaining the same tier level across North Yorkshire.

Health Secretary Matt Hancock is due to announce the outcome of the latest tier review tomorrow afternoon.

North Yorkshire is in tier two but Ms Stolz said this was “no longer sufficient to contain the spread of the virus”.

She said although the city had not seen large outbreaks yet, the numbers were creeping up.

Her comments came on the day the R number for the Harrogate district rose above one for the first time in over a month.

Ms Stolz added:

“Without some additional restrictions coming in, my worry is that we will just see the virus spread and we will start to see large outbreaks.

“So I think it is inevitable there will be some announcement tomorrow of additional restrictions for York.”

Also today, Kevin Hollinrake, the Conservative MP for Thirsk and Malton said he still wanted a “super local approach” that would allow some parts of the county to stay in tier two but added:

“Regrettably, I think we can reasonably expect York and North Yorkshire to enter a higher tier in the next few days, my best guess being the early hours of New Year’s Day.

“In terms of which tier, it appears that infection rates are not dropping significantly in those areas currently under tier three restrictions.

“My view then, and I speak as the parent of a child taking their A levels this year, I would prefer a shorter, sharper, shock with wider closure of the economy together with extended financial support for businesses and with schools providing a full timetable on an online-only basis until the end of January.

“At that point, with vaccinations starting to have meaningful effect we should be through the worst of this desperately damaging crisis.”

Mr Hollinrake’s comments came after a call today with North Yorkshire Local Resilience Forum, which represents groups fighting covid in the county.

The forum has called an urgent media briefing for tomorrow amid growing speculation of a change of tier.