The man hired to revive one of Harrogate’s most historic hotels

Fifteen years ago Paul Donkin applied for a job as a waiter at the St George Hotel in Harrogate.

Now he is the hotel’s general manager and recruiting his own team of staff ahead of re-opening on May 17.

At 35, Mr Donkin may seem relatively young to hold such a senior position at one of Harrogate’s premier hotels.

But he has worked in hospitality since he was 15, lived in Harrogate for the last decade and a half and is brimming with ideas to revive the 90-bed St George.

The hotel, opposite the Royal Hall, is steeped in history but has had a troubled recent past.

After a multi-million pound refurbishment in late 2018, it closed during the first lockdown 13 months ago and then its owner, Shearings Hotels, went into administration in May.

The St George was one of 39 hotels in the group bought by Coast and Country Hotel Collection under an agreement with management company Bespoke Hotels.

Few people, besides a caretaker, have been inside the building for the past year, so it remains in superb post-refurbishment condition.

Gin bar

Mr Donkin’s plans include changing the menu, re-starting weddings and creating a gin bar.

He also wants to create an afternoon tea room, which seems a brave thing to do in a town not exactly under-served by tea rooms. But he sees an opportunity to entice locals to enjoy a brew beneath the magnificent stained glass domed ceiling in one function room.

He also has plans to improve the Dog and Duck bar, which has lacked the appeal of some other Harrogate hotel bars despite its central location. As part of this, he has been talking to Cold Bath Brewing Company about introducing new beers.

What about reviving the hotel leisure club and swimming pool? The pool has been drained. Mr Donkin says:

“It’s on the radar of the owners. The Majestic and Rudding Park are the only hotel leisure centres so it would be nice to have one.”

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Mr Donkin is currently recruiting about a dozen staff for what he calls a ‘soft launch’ in May. He says:

“Once we pick up speed we will be recruiting more.”

What does he think will be the biggest challenge in the new covid world? He replies immediately:

“Customer confidence. Everyone is still a bit nervous about sitting in a restaurant with up to 100 other people.”

‘Harrogate remains a great destination’

At York Pavilion Hotel, where Mr Donkin was previously general manager, he says  more people booked directly with the hotel rather than through websites when it briefly re-opened after the first lockdown in September so they could ask questions about the covid protocol.

He predicts this will continue and there will be more last minute bookings until people feel confident again about going away. He says:

“It’s not going to be easy. But hospitality in Harrogate has always been strong. It’s always been a great destination to come to. We live in one of the most beautiful parts of the country.”

Although he welcomes the impending reopening of Harrogate Convention Centre, he says the town’s hospitality sector needs to be less dependent on it and “explore other avenues, such as leisure and corporate travellers”. He adds:

“I don’t think we will ever be back to where we were, with 200 or 300 people regularly attending conferences. People do that on Zoom now.”

Mr Donkin, who is married with two children and plans to run his first marathon in October as part of an ambition to complete a triathlon, clearly has a task on his hand. But he knows what he is letting himself in for.

He has worked at many of the town’s major hotels, including the Cedar Court, Old Swan and Crown, and knows the other hoteliers.

“In York, we knew each other but there wasn’t the same community feel as there is in Harrogate.

“I’ve been very excited since I got the role and can’t wait to re-open.”

 

Police and council to check Harrogate venues comply with outdoor rule

Police and council officers are to conduct checks on outdoor hospitality shelters in the Harrogate district to ensure they comply with government regulations.

Harrogate Borough Council warned of the checks amid concern about whether all of the shelters in the district comply with what is classed as outdoor.

Many hospitality venues have created shelters to take advantage of today’s latest easing of lockdown rules, which allow licensed premises to serve customers outdoors.

Government guidelines say that to be considered outdoors, ‘shelters, marquees and other structures can have a roof but need to have at least 50% of the area of their walls open at all times whilst in use’.

A source close to one small business owner told the Stray Ferret they were ‘surprised’ the council, which is enforcing the national government guidelines, had agreed to some of the structures.

The issue has also raised numerous comments on social media.

A council spokesman said its officers would be carrying out visits across the Harrogate district in partnership with North Yorkshire Police, “to offer support, advice and guidance to businesses and check on compliance with the latest regulations”.

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He added:

“Temporary outdoor shelters are determined by national government advice.

“Any Harrogate district businesses wishing to find out more, or whether planning permission is required, should get in touch and we will be happy to advise.”

Asked to comment on claims some venues breached the guidelines, he said:

“Without knowing the details of the premises who have raised concerns we cannot comment further.”

The council spokesman was unable to say how many venues had applied to erect outdoor structures.

But many large Harrogate hospitality venues, including the West Park Hotel, the Fat Badger , La Feria and Gianni’s Brio Restaurant and Pizzeria, as well as the Fox and Hounds and the Grantham Arms in Boroughbridge have done so.

Perhaps the most spectacular is the Cedar Court Hotel‘s £50,000 tipi, which can accommodate 36 people.

Wayne Topley, managing director of the hotel, said it was built in full compliance with the regulations. He added it could be adapted for weddings and conferences.

“It’s a temporary structure but we hope to use it for a couple for years to come.”

 

 

Venues call for recruits as outdoor dining hots up

Hotels and restaurants in the Harrogate district are hiring new staff as bookings roll in ahead of the reopening tomorrow.

As of April 12, hospitality venues are allowed to open their outdoor seating areas, with many already fully booked.

During the pandemic the hospitality industry took a large hit, with forced closures spanning many months.

As well as the extra hands needed to meet demand, new staff have been brought in to replace those who left to find work elsewhere.

Wayne Topley, managing director of Cedar Court Hotels, said the company has been recruiting for months. The Harrogate hotel’s outdoor Tipi already has 150 bookings for the first few days of trade:

“We have a loyal team of great people who we are proud to say have ‘weathered the storm’ with us, but now as our hotel looks to reopen we are truly excited to be going out to market to find even more great people.
“We have been recruiting and we still are for the months ahead. It’s a great time to join our team to be part of something pretty special.”

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Gill Richardson, landlady of The Bull Inn in West Tanfield, also said she was hoping to recruit more team members to manage the extra covid safety requirements facing pubs and restaurants over the coming months.

“We do need extra staff, we lost a few team members over the pandemic and policing the new guidelines will be difficult without more help.

“We’re nervous to open because it’s been so long but once we’ve got into the swing of things it’ll be really exciting.”

Martin Greenhow, managing director of MOJO group, said the company has lost some employees and would be hiring for the busy period.

“We are expecting this to be a very busy time and are really optimistic about the summer. But we will need to hire a number of new employees to cope with not only the loss of previous employees, but also to cope with table service requiring more staff and managing guidelines in a safe way.”

St George Hotel in Harrogate set to re-open

One of Harrogate’s oldest and most famous hotels is set to re-open.

St George Hotel, opposite Harrogate Convention Centre in the town centre, has been closed for more than a year since the first lockdown began.

Previous owner Specialist Leisure Group went into administration in May with the loss of 2,500 jobs throughout the company.

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It is now owned by Bespoke Hotels, which was founded in 2000 by Haydn Fentum and Robin Sheppard and describes itself as ‘the UK’s largest independent hotel group’, with 120 properties.

Paul Donkin, general manager of York Pavilion Hotel, revealed on social media he was leaving his position to take on the challenge of re-opening the hotel and building a new team to bring the hotel back to its glory.

Mr Donkin, who lives in Harrogate and has extensive experience of the town’s hospitality sector having worked previously at the Cedar Court Hotel, the Old Swan Hotel and the Crown Hotel, told the Stray Ferret he would be happy to discuss the matter in more detail when he took up the role on April 7.

The hotel grew out of the Chequers Inn and was renamed after George III’s gift of the Stray to the people of Harrogate in 1778.

It was enlarged several times during the nineteenth century and renamed the St George shortly before the First World War.

It was badly damaged by fire in 1927 and requisitioned by the Post Office and Air Ministry during the Second World War before re-opening as a hotel in 1952. It acquired a spa facility in 1985.

It has 90 bedrooms, a restaurant, bar, library and terrace and its close proximity to the town centre makes it a popular spot for visitors.

‘Give us a clear plan’, say Harrogate hospitality businesses

Hospitality businesses in the Harrogate district have called for a clear plan as they await the Prime Minister’s “road map” out of lockdown.

Boris Johnson is expected to announce the next steps to ease lockdown in his public broadcast later today.

For local hospitality, the most important thing is for there to be sufficient detail to allow them to plan the next steps in reopening – and that enough businesses can be opened to make the whole sector viable.

Kimberley Wilson, chair of guesthouse association Accommodation Harrogate, said reopening hotels would only be viable if other facilities were also able to open:

“Visitors want to know everything else is open before they book. One guy said to me, ‘I don’t want to come and sit in my hotel room with nothing to do – I want to know the shops are open and I can eat out’. It has to be a package.”

Dan Siddle, general manager of the Crown Hotel, said he doesn’t want to see restrictions eased and then reintroduced, and would rather wait longer until the country is “clear of the woods” before welcoming guests back. He added:

“Hospitality has suffered from March last year, and while there has been some positive support throughout, it’s important that we as an industry are not forgotten about and that that support continues. The VAT reduction, business rates cut, [and] furlough pay to support teams, could all be continued to help us through the recovery period.”

Harrogate BID said it was working on supportive measures for businesses which had been forced to close repeatedly, and will be carrying out projects including street cleaning and floral displays to make the town centre attractive again.

Harrogate BID carried out extra street cleaning at the end of the first lockdown

Chair Sara Ferguson said:

“Ideally, we would like to see all non-essential shops and the hospitality industry back open in time for Easter. This traditionally marks the start of the tourism season, and with hopefully warmer weather and lighter nights, those in the hospitality sector will again be able to make use of the pavements and other open spaces.

“However, I have a feeling the hospitality sector will be lockdown until after the holiday as the Government won’t want to face the issues it did at Christmas.

“Any rules and guidelines, national or local, must be clear and not leave room for any ambiguity which has occurred in the past. They also need to be strictly and consistently enforced.”

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While it is likely indoor events on the scale which Harrogate is used to seeing will be some way off, outdoor events are being planned from March onwards.

Harrogate International Festivals is working with other organisations on projects to encourage people back into the town centre from next month, if restrictions allow. Chief executive Sharon Canavar said:

“We must have made 50 plans and torn them up last year. What we’ve done this year is look at how we could put on events if rules are relaxed but there is still social distancing in place.”

Plans are also being made to stage the organisation’s larger festivals later in the year. The first of these is likely to be the Theakston’s Old Peculier Crime Writing Festival in July – though it could be under canvas with reduced numbers compared to previous years.

All the changes needed will impact on events’ viability, but HIF – which has already cut its staff numbers down to just three – is looking at the long-term picture, both for its own events and as part of the town’s overall attraction to visitors. Sharon added:

“Do we want to just survive or do we want to make sure there’s a recovery there? What will the diary in Harrogate look like after this, for the arts and for business events? It’s not just about this year, but about what we’re creating for the future.”

My Year: Peter Banks recalls confusion, poor communication and curfews in hospitality

In the latest in our series of personal reflections, Peter Banks, managing director of Rudding Park, takes us through the radical changes of his year.

January

Reports of an Epidemic in China. We seemed to think it was a purely Chinese problem.

I attend the Hotel General Managers conference in London on January 20-21; the key note speaker was a futurologist, some bloke who is supposed to be able to tell us what the trends and issues are coming in the future. Not ONE mention of a global pandemic – some futurologist he was. I wonder if I’d get my money back……..

February

Italy suffers really badly with overflowing hospitals and whole towns shut down. We still allow our population to go skiing to Italy. We watch in horrified fascination, a sort of voyeuristic “rubber-necking” at a crash on the motorway. We still refuse to believe it will happen to us.

March

Spain and France are the next countries to suffer and impose severe lockdown and curfews. We follow the “herd immunity” theory and allow Cheltenham races and European football matches to go ahead.

March 16 – Boris throws the hospitality industry under the bus when he tells the population not to go to pubs, restaurants or hotels. 500,000 hospitality jobs lost in one week as a tsunami of cancellations hits us. I convince all of my team to take a 40% pay cut to see us through to the end of June.

March 20 – Guests are leaving on the Friday night, in tears, telling me I should be shut now. The feeling is of a country on the verge of a war.

March 21 – I close the gates of Rudding and the hard work really starts as we try to contact every guest and alter their arrival dates. We try to move dates rather than refund as we are not sure how long we will stay cash liquid.

Rudding Park closes its gates as the coronavirus lockdown approaches

March 23 – Rishi comes to the rescue with the incredibly generous furlough scheme that saves millions of hospitality jobs and means that my team only need to take a 20% cut.

April

We have a skeleton team staying in the hotel for security, grass cutting and fire. I stay one week and start feeling like Jack Nicholson in The Shining. Less “Here’s Johnny!”, more “Here’s Banksy!”. Two of my team start a 100-day stint staying in the hotel. Respect.

We start talking with the bank for CBILS loans and overdrafts. I redo the budget four times before it is satisfactory. Frankly it’s all guesswork anyway as we have no clarity, no plan and no communication from the government. I imagine they are even more up to their necks in it than I am. The daily briefings become a depressing tally of cases and deaths, but there seems to be no clear planned escape route.

The weather is amazing, we would have been heaving at the golf, spa and terrace if we had been open. Heartbreaking. We start taking bets that when we reopen it will start raining.

May

I start going a little crazy as I am not shaving, polishing my shoes or ironing a shirt. This way lies madness so I start coming in to work every morning – in my suit, polished Oxfords and clean-shaven.

We reopen the golf on the May 14, and are given 24 hours to get the course open. Boris announces this in a sort of “off the cuff” manner on Sunday night. Great planning and great communication. Not.

June

Four balls allowed, I have my first contact from the EHO about the external bar at the golf. Apparently guests can bring their own beer from Sainsbury’s and drink it in the car park, or I can sell them beer and they can drink it on the side of the road. I can’t however sell them beer and they drink it on our terrace, or spread all over the estate. Social distance is possible over 200 acres, surely? Apparently not. Them’s the rules.

We try to keep our team engaged with volunteering for Ripon Walled Garden and the “Rudding Pop-up Litter Pick”. We collect over a tonne of rubbish from around Harrogate by hand.

Rudding Park staff went out litter-picking in the summer

July

Hallelujah!!!! We are open!!!

July 4 – Holiday Park reopens.

July 14 – Hotel reopens.

July 25 – Spa reopens.

We have planned and implemented so many Covid secure ways of operating: masks, visors, temperature checkers, apps, sterile cutlery bags, staggered dining times, online check in and out – the list is endless.

Staff return to work in a panic. They don’t know what they are allowed to do, are afraid of talking to guests – daily tears are the order of the day.

Guests are delighted to be back, and are very understanding. I (foolishly) hope that this will be a sea change in guest behaviour towards staff. This good behaviour lasts about two weeks before usual service is resumed. Silly old me, ever the optimist.

August

Steam rooms and saunas are still closed by law. This apparently is our fault and guests get really annoyed. I suggest that they write to Mr B Johnson, 10 Downing St, London WC1.

The world goes mad with the “Eat Out to Help Out” scheme. A month ago we weren’t allowed to see each other, now we are encouraging restaurants and pubs to be full. The irony! Still, we have to join in as we have to take the opportunity to make some money as the bank still needs paying.

Rishi announces a 5% VAT rate on food and accommodation. Tremendously generous and is the difference between many hospitality businesses being solvent or going bust.

September and October

The incredible demand continues and we are so busy. Some guests are Covid deniers and swear and shout at staff when we ask them to wear a mask or tell them what the “rule of six” means. Guests book two separate tables of six and then push the tables together.

The ridiculous curfew starts. Most guests behave and go to bed, some bend the rules by ordering room service drinks, then walking out of their bedroom and sitting in public areas in the hotel. Guests complain, swear and shout when we try to enforce the curfew. Again, a lack of clarity. I wonder whether the government actually asked an hospitality operator how these rules would work in practice. Somehow I doubt it.

November

Here we go again. Closed on November 4. This lockdown is not a real lockdown however – more of a just hospitality and retail closed. We use the time to refurbish the Clocktower restaurant – we can make as much noise as we want and not disturb guests.

December

The impenetrable tier system starts. Guests in Tier 3 are “advised” not to travel, but it is not illegal. This creates great confusion for guests: are they allowed to stay or not? We tell guests that they are “advised” not to travel, but we are open. The Government needs to make some unpopular decisions, that’s what leadership is about sometimes – you can’t always be everyone’s mate.

December 20 – The new variant is announced and the Government is finally forced into making an unpopular decision. At last he acts like a real leader. We have 45 rooms cancel for Christmas, but at least it’s clear. At last the communication is getting better.

We planned a different New Year’s Eve at Rudding. Because of the curfew we decide to be creative and change time! We will give every guest a watch with the time set two hours forward so that 10pm GMT is 12pm RPT (Rudding Park Time)!!! Therefore Champagne and pipers can happen within the rules at Rudding!

December 30 – Well this really is the icing on the cake. Nine hours’ notice to close as we go into Tier 3 at Midnight tonight. New Year’s Eve we should have been full. All of the food (turbot, venison fillet, lobster) all wasted, the time spent preparing the dishes, the administration of New Year’s Eve, The watches, the recovery packs, the marketing collateral for our Rudding Park Time – all wasted. They must have known this was going to happen, but to give us nine hours’ notice? I understand the danger of the virus – but a little more notice would have been appreciated. Nine hours? Really? If I ran a company like this – I would be out of a job – pronto. For a year of poor planning and poor communication this has got to be the absolute gold star award. No wonder the Prime Minister got Matt Hancock to deliver the news. Poor old Matt – always Boris’s Stooge…….

We decide to have New Year’s Eve on December 30, rather than 31. They might have cancelled New Year’s Eve, but not at Rudding!!!!! Music, balloons, time change, smoke machines, Champagne – this is our Dunkirk, I reckon.

 

Overall, a chastening year – battered, but still standing. Still trying to look after our guests, trying to understand the impenetrable fog of directives coming from government and trying to tread the thin line between financial success and failure.

What a year. Leadership, Communication and Resilience have been the watchwords of the hospitality industry.

If there’s one thing I’ve learnt in 35 years at the sharp end of hospitality, it’s that no matter how bad today has been – the world will continue to turn, the sun will come up. The key is how we frame tomorrow. As leaders that is our responsibility – let’s kick 2020 into touch and frame 2021 with energy, enthusiasm and positivity.

Bring it on.

Tier two gives Harrogate district hotels hope for winter

Hotels in the Harrogate district breathed a collective sigh of relief yesterday as the area was told it was moving into tier two.

Tier two restrictions, while closing wet-led pubs, paves the way for hotels to reopen at the end of the lockdown next week.

It may not be the same sort of takings that hotels would normally hope for over the festive period but it is a positive sign for the sector.

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The Majestic Hotel on Ripon Road will now be able to bring its team back from furlough and it putting reopening plans in place.

Andy Barnsdale, the general manager at the Majestic Hotel, said:

“We are now planning the process of reopening on Wednesday and bringing the team back, which is good news.

“We are looking closely at the guidelines and tailoring our food options for our indoor careering as well as for the outdoor Majestic Winter Teepee.”

Anthony Blundell, the assistant general manager at West Park Hotel, said:

“We will of course have all the safety measures in place but I think we might be in for a busy December when we re open next week with lots of bookings already and more coming in.

“I think the substantial meals rule will have an impact, we will just need to convert those people who are coming for a drink into having a meal.”

Valentino’s opens new hotel rooms in Ripon

This has been a difficult year for the hospitality sector, but Rick Jones, who owns Valentino’s and the Water Rat, has his eyes on the longer-term picture.

The closure of Ripon’s Spa Hotel, quickly followed by news that The Old Deanery will be closing in early 2021, are indicators of hard times for hoteliers.

So the question arises – Is this a good time to invest £500,000 refurbishing a restaurant and creating bedroom space on your premises?

For Rick, who was born and bred in Ripon, the answer was an emphatic ‘yes’.

He told the Stray Ferret:

“Rather than spending my time panicking about the pandemic, I decided to invest in my business, so that we will be in good shape when the coronavirus crisis is behind us.

“You can either get yourself stuck in a lockdown mentality or look forward and have faith in Ripon’s future.”

Rick is an optimist, who has faced and overcome potential calamity before.

When he took charge of the Water Rat restaurant pub in 2007, he had to act quickly to prevent the waters of a flooded River Skell from washing away the trade at his newly-acquired venture.

Photograph of the Lazio suite at Valentino's

The Lazio suite at Valentino’s

Having saved the drowned Water Rat 13 years ago and remodelled it, the experience gained has proved invaluable in the reconfiguration of Valentino’s, where the sign on the wall reads ‘Restaurant with Rooms.’

Rick’s confidence would appear well-founded.

Since its reopening in early July the restaurant, with its Roman-style food, has proved popular with diners.

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There has  always been a need to book in advance, but even more so now, with social distancing measures meaning that the number of tables has had to be reduced.

Literally building on the venue’s popularity and carrying the Italian theme throughout the Westgate premises, Valentino’s is now offering five newly-opened en-suite bedrooms ranging from the £120 per night Toscana room for two people, to the £190 per night Lazio suite sleeping up to four.

Last month, people in charge of tourist and heritage attractions in the city expressed concerns about the possible impact that the loss of hotel bed spaces could have on visitor numbers.

Rick believes that the Valentino’s development will go some way towards redressing the balance. He pointed out:

“Each of the rooms has been designed to have its own individual look and feel and we hope that they will appeal to people who want to come to enjoy the attractions of Ripon and the wider area.”

 

 

 

 

 

 

 

Boroughbridge hotel enjoys post-lockdown summer boom

A Boroughbridge hotel has said its summer trading “exceeded expectations” after lockdown.

The Crown Hotel reopened, alongside other hospitality businesses, on July 4. Since then the government’s Eat Out to Help Out scheme has boosted dining while overseas travel restrictions have led to more holiday-makers in the area.

Tracey Campbell, general manager at the hotel, said:

“We had a very good July and August and it has been picking up momentum since then.

“We normally take the overflow from bigger events and weddings but recently it’s been people coming for the weekend. This has made a big impact, it’s made up for the loss of event trade.

The summer exceeded our expectations because we didn’t have any idea how it would be. We can’t forecast for the next 6-12 months but if business remains the same I’ll be a happy manager.”

Boroughbridge town council building

Boroughbridge businesses bounced back in late summer after months of lockdown created uncertainty.

Boroughbridge is a staycation hotspot featuring several caravan parks. It is also close to several tourist locations and popular with walkers.

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The tourist information centre is currently closed. Calls are being forwarded to Boroughbridge Town Council.

A council representative said:

“The money left in the honesty box in our car park has definitely increased. The amount is close to what we expect at this time of year. I think it has picked up but it’s difficult to judge. We’ve had more people ringing saying they want to come. It is staycations for most people – those unable to go abroad have come here.”

Harrogate’s Crown Hotel under new management

The Crown Hotel in Harrogate has had its operations taken over by a new management company.

RBH has added the historic building to its portfolio of 45 other hotels in the UK.

The Crown is one of the oldest hotels in Harrogate, dating back over 300 years. It has 114 bedrooms and seven conference rooms.

The hospitality sector was hit hard during lockdown, with hotels having to remain closed. But London-based RBH is optimistic booking levels will resume now that lockdown restrictions have eased.

Andrew Robb, RBH’s chief business development officer, said it was “an exciting new chapter for this unique venue”, which is owned by Singapore-based developer the Fragrance Group.

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Mr Robb added:

“Our ethos is very much based on developing and nurturing our people, and this will be extended to The Crown as we look to maximise the potential of the team and in turn offer an outstanding experience to guests.

The covid pandemic has resulted in an exceptionally challenging time for the hospitality sector, however RBH has emerged from lockdown in a strong position and we are eager to help guide The Crown through this period and on to continued success.”