Refilling Station eco-shop in Harrogate to close

The Refilling Station is to close after three years of trading in Harrogate.

The plastic-free shop attracted a lot of goodwill when it opened because of the way it promoted sustainable shopping.

Customers bring their own containers for products to reduce packaging waste.

The business initially welcomed customers on Grove Road before moving to larger premises on Cold Bath Road.

Owner Kirsty Dodds said it had a core of loyal customers, but wider support had dwindled over the last two years.

She said the Refilling Station did well during covid when people were reluctant to go to supermarkets and it was able to source products, such as flour, which were in high demand.

“When covid was at a peak people described us as a lifesaver but unfortunately many people didn’t stick with us.

“As soon as the supermarkets caught up they went back to their old shopping habits.”

Ms Dodds said she had really enjoyed running the business but the outlook was bleak for independent shops. She said there was a misconception that supermarkets were cheaper and this, combined with their convenience, made it difficult to compete. She said:

“A lot of people have supported us in concept and on social media but not in person. It is sad but we do have staff and overheads to pay.

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Ms Dodds, who lives in Leeds, said the Refilling Station will probably close mid-September but she had yet to finalise a date. She will then focus on another business venture outside Harrogate.

She said she still thought Cold Bath Road was the ideal location for a business like hers. But she feared for the future of independent shops in Harrogate.

“I walked through the town centre recently and yes it was bustling but the shops weren’t that busy and the rents would be far more expensive than Cold Bath Road.

“I find it difficult to imagine a world where independents will survive. A lot will find the next 12 months tricky.

“The outlook is terrifying. I have family too and I feel the pinch. It’s a bleak picture if things keep going the way they are.”

 

Harrogate’s Commercial Street decked out for Town

Shops on Commercial Street have been decorated in yellow and black bunting today in honour of Harrogate Town’s Wembley heroes.

The club, which has a pop-up shop on the street, supplied the bunting and Town scarves to celebrate the 1-0 defeat of Concord Rangers in yesterday’s FA Trophy final.

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Sue Kramer, who owns Crown Jewellers and is manager of the Commercial Street retailers group that has arranged many of the recent improvements on the street, praised the community spirit of the street’s retailers, saying:

“We’ve been here for 21 years and this is the first time I’ve known the street really come together for something.”

According to Ms Kramer, the street’s shop owners have been working closely together with the local council to improve the street.

Harrogate Borough Council recently replaced a bench in the street, while Harrogate Business Improvement District has added the street to its watering round for hanging baskets.

Alex Clarke, owner of Foxy Antiques and Interiors, watched Town beat Concord Rangers 1-0 from the teepee at Cedar Court Hotel on Monday:

“It was freezing, but there was a great atmosphere.”

Gemma Aykroyd, owner of The Cheeseboard, said that footfall had been “great” since the shops reopened. She had bunting up in her windows, as well as black and yellow balloons that she bought herself.

 

Harrogate retailers wait for shopper numbers before opening late

Harrogate’s independent shops say they are hesitant to stay open late in case there isn’t the footfall to make it profitable.

The government is to relax rules on late night opening to help stores recover sales after lockdown.

Store owners are gearing up to reopen on Wednesday but some want to see how many people return to the high street before spending money on additional staff.

In previous years, Harrogate’s shops have opened late one night during the week but this year shops are being precautious.

What do the shop owners say?

Louise Chesters, owner of Dizzy Duck in Harrogate, said:

“We’ll have to see how we go, if we get busy I will extend them to accordingly. It’s hard to tell if we will be inundated so it’s just a case of embracing it all. It would also take extra organising to extend the hours so we will have to see how it goes on Wednesday but I’m excited.”

Georgie Roberts, owner of Georgie’s, said:

“If someone asked I would stay open of course or if someone asks for a private appointment later in the day to feel safe then of course I would accommodate it. I’ll be flexible and see what happens but because I am out of the centre late nights tend not to work for me.”

Bob Kennedy, owner of G23 and Porters, said:

“Late nights don’t always work for us. It could be different this year with people supporting the high street, but I don’t know if it would be worth it. We will have to see how shoppers react when we reopen. It has been a difficult year and we need people to support local retail.”

After another month of closure the shops were eager to reopen. They are hoping a festive boost in sales can begin to make up for lost time.

Sandra Doherty, Chief Executive of Harrogate District Chamber of Commerce, was sceptical of the impact of the new guidelines. She said:

“Permitting shops to open for extra hours will, in a few instances, allow the retailers to benefit from a potential increase in trade, however, in most cases the extra costs in staffing will actually cut into profits.

“The temptation to stay open when others are closed will be tremendous, but there is only so much money to go around, and opening more hours will just spread the ‘spend’ over a longer time frame.”