In the latest in our series of personal reflections, Peter Banks, managing director of Rudding Park, takes us through the radical changes of his year.

January

Reports of an Epidemic in China. We seemed to think it was a purely Chinese problem.

I attend the Hotel General Managers conference in London on January 20-21; the key note speaker was a futurologist, some bloke who is supposed to be able to tell us what the trends and issues are coming in the future. Not ONE mention of a global pandemic – some futurologist he was. I wonder if I’d get my money back……..

February

Italy suffers really badly with overflowing hospitals and whole towns shut down. We still allow our population to go skiing to Italy. We watch in horrified fascination, a sort of voyeuristic “rubber-necking” at a crash on the motorway. We still refuse to believe it will happen to us.

March

Spain and France are the next countries to suffer and impose severe lockdown and curfews. We follow the “herd immunity” theory and allow Cheltenham races and European football matches to go ahead.

March 16 – Boris throws the hospitality industry under the bus when he tells the population not to go to pubs, restaurants or hotels. 500,000 hospitality jobs lost in one week as a tsunami of cancellations hits us. I convince all of my team to take a 40% pay cut to see us through to the end of June.

March 20 – Guests are leaving on the Friday night, in tears, telling me I should be shut now. The feeling is of a country on the verge of a war.

March 21 – I close the gates of Rudding and the hard work really starts as we try to contact every guest and alter their arrival dates. We try to move dates rather than refund as we are not sure how long we will stay cash liquid.

Rudding Park closes its gates as the coronavirus lockdown approaches

March 23 – Rishi comes to the rescue with the incredibly generous furlough scheme that saves millions of hospitality jobs and means that my team only need to take a 20% cut.

April

We have a skeleton team staying in the hotel for security, grass cutting and fire. I stay one week and start feeling like Jack Nicholson in The Shining. Less “Here’s Johnny!”, more “Here’s Banksy!”. Two of my team start a 100-day stint staying in the hotel. Respect.

We start talking with the bank for CBILS loans and overdrafts. I redo the budget four times before it is satisfactory. Frankly it’s all guesswork anyway as we have no clarity, no plan and no communication from the government. I imagine they are even more up to their necks in it than I am. The daily briefings become a depressing tally of cases and deaths, but there seems to be no clear planned escape route.

The weather is amazing, we would have been heaving at the golf, spa and terrace if we had been open. Heartbreaking. We start taking bets that when we reopen it will start raining.

May

I start going a little crazy as I am not shaving, polishing my shoes or ironing a shirt. This way lies madness so I start coming in to work every morning – in my suit, polished Oxfords and clean-shaven.

We reopen the golf on the May 14, and are given 24 hours to get the course open. Boris announces this in a sort of “off the cuff” manner on Sunday night. Great planning and great communication. Not.

June

Four balls allowed, I have my first contact from the EHO about the external bar at the golf. Apparently guests can bring their own beer from Sainsbury’s and drink it in the car park, or I can sell them beer and they can drink it on the side of the road. I can’t however sell them beer and they drink it on our terrace, or spread all over the estate. Social distance is possible over 200 acres, surely? Apparently not. Them’s the rules.

We try to keep our team engaged with volunteering for Ripon Walled Garden and the “Rudding Pop-up Litter Pick”. We collect over a tonne of rubbish from around Harrogate by hand.

Rudding Park staff went out litter-picking in the summer

July

Hallelujah!!!! We are open!!!

July 4 – Holiday Park reopens.

July 14 – Hotel reopens.

July 25 – Spa reopens.

We have planned and implemented so many Covid secure ways of operating: masks, visors, temperature checkers, apps, sterile cutlery bags, staggered dining times, online check in and out – the list is endless.

Staff return to work in a panic. They don’t know what they are allowed to do, are afraid of talking to guests – daily tears are the order of the day.

Guests are delighted to be back, and are very understanding. I (foolishly) hope that this will be a sea change in guest behaviour towards staff. This good behaviour lasts about two weeks before usual service is resumed. Silly old me, ever the optimist.

August

Steam rooms and saunas are still closed by law. This apparently is our fault and guests get really annoyed. I suggest that they write to Mr B Johnson, 10 Downing St, London WC1.

The world goes mad with the “Eat Out to Help Out” scheme. A month ago we weren’t allowed to see each other, now we are encouraging restaurants and pubs to be full. The irony! Still, we have to join in as we have to take the opportunity to make some money as the bank still needs paying.

Rishi announces a 5% VAT rate on food and accommodation. Tremendously generous and is the difference between many hospitality businesses being solvent or going bust.

September and October

The incredible demand continues and we are so busy. Some guests are Covid deniers and swear and shout at staff when we ask them to wear a mask or tell them what the “rule of six” means. Guests book two separate tables of six and then push the tables together.

The ridiculous curfew starts. Most guests behave and go to bed, some bend the rules by ordering room service drinks, then walking out of their bedroom and sitting in public areas in the hotel. Guests complain, swear and shout when we try to enforce the curfew. Again, a lack of clarity. I wonder whether the government actually asked an hospitality operator how these rules would work in practice. Somehow I doubt it.

November

Here we go again. Closed on November 4. This lockdown is not a real lockdown however – more of a just hospitality and retail closed. We use the time to refurbish the Clocktower restaurant – we can make as much noise as we want and not disturb guests.

December

The impenetrable tier system starts. Guests in Tier 3 are “advised” not to travel, but it is not illegal. This creates great confusion for guests: are they allowed to stay or not? We tell guests that they are “advised” not to travel, but we are open. The Government needs to make some unpopular decisions, that’s what leadership is about sometimes – you can’t always be everyone’s mate.

December 20 – The new variant is announced and the Government is finally forced into making an unpopular decision. At last he acts like a real leader. We have 45 rooms cancel for Christmas, but at least it’s clear. At last the communication is getting better.

We planned a different New Year’s Eve at Rudding. Because of the curfew we decide to be creative and change time! We will give every guest a watch with the time set two hours forward so that 10pm GMT is 12pm RPT (Rudding Park Time)!!! Therefore Champagne and pipers can happen within the rules at Rudding!

December 30 – Well this really is the icing on the cake. Nine hours’ notice to close as we go into Tier 3 at Midnight tonight. New Year’s Eve we should have been full. All of the food (turbot, venison fillet, lobster) all wasted, the time spent preparing the dishes, the administration of New Year’s Eve, The watches, the recovery packs, the marketing collateral for our Rudding Park Time – all wasted. They must have known this was going to happen, but to give us nine hours’ notice? I understand the danger of the virus – but a little more notice would have been appreciated. Nine hours? Really? If I ran a company like this – I would be out of a job – pronto. For a year of poor planning and poor communication this has got to be the absolute gold star award. No wonder the Prime Minister got Matt Hancock to deliver the news. Poor old Matt – always Boris’s Stooge…….

We decide to have New Year’s Eve on December 30, rather than 31. They might have cancelled New Year’s Eve, but not at Rudding!!!!! Music, balloons, time change, smoke machines, Champagne – this is our Dunkirk, I reckon.

Overall, a chastening year – battered, but still standing. Still trying to look after our guests, trying to understand the impenetrable fog of directives coming from government and trying to tread the thin line between financial success and failure.

What a year. Leadership, Communication and Resilience have been the watchwords of the hospitality industry.

If there’s one thing I’ve learnt in 35 years at the sharp end of hospitality, it’s that no matter how bad today has been – the world will continue to turn, the sun will come up. The key is how we frame tomorrow. As leaders that is our responsibility – let’s kick 2020 into touch and frame 2021 with energy, enthusiasm and positivity.

Bring it on.

The Stray Gardener is written by Rudding Park’s Kitchen Gardener, Fiona Slight.

Fiona has worked in horticulture for over 30 years in the UK and abroad, and specialises in growing fruit and vegetables for fine dining. 

At this time of year, when the garden has started to go to sleep and bare branches start to appear, there is a group of plants which keep doing their thing and provide much needed colour and structure during the dark, dismal days of winter. Enter – the evergreens..

Why not spend some time this winter admiring the many evergreens around, and possibly plan to add some more to your garden.

Not only do they have winter colour and are a useful foil to help other plants stand out more, they can provide good shelter and protection all the year round, not only for the garden, but also for wildlife. Evergreens can provide brilliant cover for nesting birds, and their leaf litter on the floor is a perfect home for hibernating animals such as hedgehogs. Many plants provide berries for birds and small mammals such as wood mice and dormice. Most are also very useful for cutting to use in flower arrangements, wreaths and garlands.

A Yew Pedestal at Rudding Park’s Follifoot Wing

Amongst my favourites are Yew (Taxus baccata) and Holly (Ilex aquifolium), not only are they lovely trees in their own right, they are a great choice for hedges and topiary, and are a reliable choice in any garden. Holly has the added advantage of having many different cultivars, variegated and green to add extra interest. They are also very easy to re-shape and prune back hard if they start to get a little out of control. Hollies are dioecious, meaning they need a male and female to produce berries, so that may be something to keep in mind if berries are your thing..

A Monkey Puzzle Tree

For evergreen shrubs to use on walls, you can’t beat Ivy. It does need to be monitored regularly, and is probably not the best option for an unstable wall with loose mortar, but it is fantastic for wildlife, being a great place for birds’ nests. I’ve even seen ducks nesting at the base of an Ivy plant and it also provides a late nectar source for pollinating insects. There are many different cultivars to choose from with large and small leaves and various different colour combinations.

For something a little more exotic looking, try Pittosporum, Myrtle, Mahonia japonica or the Monkey Puzzle tree. Pittosporum are a lovely range of plants with different coloured and textured leaves that can be used in containers and in the border, ranging from small rounded shrubs to small trees. Myrtle (Myrtus communis or Myrtus luma) having beautiful, small, fragrant leaves and small white flowers is extremely attractive to pollinating insects making the whole bush hum with activity in the summer. Mahonia x media cultivars is a winter flowering shrub with large spiky leaves and large yellow flowers that appear in December and January. They positively glow in the winter gloom and have the most amazing fragrance, reminiscent of lily of the valley.  The monkey puzzle tree or Araucaria araucana needs no introduction, it’s a wonderful structural tree that stands out, especially in the winter months, just make sure you have room for it, but if you do, what an addition to your garden!

There are many more evergreen plants to consider, so when you get out for some fresh air over the Christmas period, why not pay a little more attention to the evergreen shrubs and trees that play such an important part in our environment, be it wild or cultivated. Enjoy!

Read More: 

• The Stray Gardener: Planting tulips for spring colour pops
• Harrogate school boosts environment by planting 500 trees

Rudding Park has been named hotel spa of the year in a global competition.

The Harrogate-based venue beat competition from top spas in London and Paris to win the award.

The annual World Spa and Wellness Awards, which are organised by the Professional Beauty Group, were held virtually this year due to covid.

Read more:

• Zen garden completed at new Harrogate spa
• Ripon Spa Hotel closes after failing to find a buyer

It has been a difficult year for spas and the hospitality industry in general so this will bolster the team at Rudding Park.

Peter Banks, the managing director at Rudding Park, said:

“Winning such a prestigious global award voted by high profile industry judges is a fantastic endorsement.

“We are confident there will be a real appetite for people to experience a change of scene, relax and unwind.”

As the end of the second lockdown approaches, Rudding Park said it was confident of plenty of bookings during the Christmas period as people look for a chance to relax and unwind.

People entering some popular Harrogate food and drink venues will be required to have temperature checks from today as part of new measures to combat covid.

The Fat Badger pub, the Yorkshire Hotel, the White Hart Hotel and the restaurant Scran will all operate temperature checks.

New machines will instantly record the body temperature of visitors by scanning their wrists.

If anyone’s temperature exceeds 37.5 degrees centigrade, a red light will appear and the machine will beep loudly to indicate a high temperature – one of the main symptoms of covid.

The person will then be asked to leave the building for 15 minutes before having a second test, in case the first result was an anomaly caused by, for instance, carrying heavy shopping.

If their temperature remains too high they will be refused entry.

Read more:

North Yorkshire declares covid emergency

Harrogate restaurant reopens in time for Yorkshire Day

Simon Cotton, managing director of the HRH Group, which owns the venues that have installed the new technology, said:

“We think it’s the right time now with covid cases increasing to be stepping up our measures. We want to do it before we are instructed to do so.”

Besides installing the machines, which Mr Cotton said cost several hundred pounds each, HRH Group venues have also required staff to wear face masks in public areas unless they are working behind protective screens.

Who else has tests?

Rudding Park and The Ivy are the only other two Harrogate venues believed to check temperature on entry.

Peter Banks, managing director of Rudding Park, said:

“Guests feel reassured by the machines. You don’t want people with a raging temperature coming in and coughing over everyone.”

David Straker, the owner of William and Victoria restaurant and wine bar on Cold Bath Road, said its current safety measures, which include table bookings and no standing at the bar, were working well. But he added:

“We are always looking at ways we can improve.”

Alan Huddart, treasurer of Bilton Working Men’s Club, said its reopening had gone smoothly and the cost of new equipment, such as temperature scanners, could be prohibitive to some venues. He added:

“We are open to looking at anything but we have had a professional risk assessment done and are following it closely.”

A woman from Harrogate has organised a golf event at Rudding Park to raise money for Saint Michaels Hospice.

Patricia Blenkinsop decided to start raising money for Saint Michael’s Hospice two years ago after her father was cared for by the team.

The golf competition is just one of a number of events she has organised in the hope of raising money for the charity.

The event, which was supposed to have taken place in April, has been rescheduled for October. Participants will be in teams of four and will complete a round of golf at Rudding Park followed by lunch, a raffle and a silent auction.

Read more: 

• Just ‘B’ receives grant to support school students during holidays
• Knaresborough yoga charity set to reopen after support from community 

Patricia was also supposed to be climbing Mount Kilimanjaro last month, but due to covid had to rearrange her trek for next June. She told the Stray Ferret:

“The change of date for both events has definitely allowed me more time to fundraise. I was just starting to gear up to really get into training to climb Kilimanjaro and then lockdown came.

“When you’re training to climb the world’s tallest free standing mountain, it is difficult because nowhere in England is that high! All you can do is be as fit as you can.”

Saint Michael’s Hospice offers specialist care and support to people with terminal illnesses.

In 2016, Patricia trekked the Grand Canyon to raise money for the hospice and this year wanted to take on a new challenge. Having got the idea to climb Kilimanjaro a number of years ago when she saw it from the window of a plane, she decided to make it her next target.

The golf event at Rudding Park will take place on October 8. To reserve your team or for more information, email Patricia or visit her JustGiving page.

Furloughed staff at Rudding Park Hotel in Harrogate have been supporting a number of volunteering initiatives during lockdown.

One of the initiatives was a “Litter Pick Up Pop Up” in order to help Harrogate look its best for when lockdown restrictions are eased further. In 320 hours, the team collected 400kg of rubbish and walked 1,600,000 steps, equating to 640 miles.

This comes as the public raised concern over huge amounts of litter being left in beauty spots across the district as hot weather arrived and lockdown restrictions were eased.

Peter Banks, managing director at Rudding Park said:

“Whilst they are unable to work for Rudding Park during this time, they can volunteer and many were keen to do their bit in the community. When the time comes for hotels to reopen it’s going to be important for us to showcase our beautiful town to its absolute best, so we hope this will help in some small way.”

Read more: 

• WATCH: Furloughed hotel worker cleans up the Stray
• ‘Biggest mess in six years’ as the Stray is left in disarray 

The volunteers also took part in another two initiatives including Hospitality Action, a service providing a helpline to retired hospitality workers, and Ripon Walled Garden, a charity which supports young children and adults with a learning disability.

The closure of the St George Hotel is symptomatic of the huge challenges facing the hospitality industry, according to the leader of the group representing the largest hotels in the Harrogate district.

Peter Banks, chairman of Harrogate Hospitality and Tourism Association, told The Stray Ferret: “They will be the first of many in the country. It’s going to be carnage. The high street will be changed for good.”

With Harrogate Convention Centre still set up as a Nightingale hospital and remaining on stand-by for an indefinite period, Mr Banks, who is general manager at Rudding Park, said there is a large question mark hanging over the viability of the industry in the district.

“What about all the bedrooms that go hand-in-hand with the convention centre? If it’s a hospital for a year, all of those big shows won’t be going on and all their attendees and delegates will not be staying in the hotel bedrooms.

“Only about three per cent of the bedrooms I sell are related to the convention centre, but there are other hotels that are much more like 30, 40, 50 per cent. Where’s that business going to come from?”

Sitting opposite the convention centre, the St George was likely to have been more affected than most by it being out of use for events. But Mr Banks said being part of a business which also operated coach tours put it at greater risk than many of the district’s other hotels.

Peter Banks, chairman of Harorgate Hospitality and Tourism Association

While quarantine restrictions are in place for overseas travel, Harrogate is likely to get a boost from UK tourists. However, Mr Banks said HHTA’s thoughts haven’t yet turned to how the district can capitalise on this and market itself effectively:

“Right now, everybody is just trying to work out how the hell we’re going to operate. We’re that far away from creating any marketing plans. If you can’t work out how people are going to go to the loo safely, it might be putting the cart before the horse.”

Weight of responsibility

He criticised the guidance from the government as “about as clear as mud”, saying they had left businesses to try to work out how to operate safely without straightforward rules. Hotel owners, he said, felt an enormous weight of responsibility to protect staff and visitors from the risk of catching Covid-19 and were constantly re-writing their plans as government guidance changed.

For example, he said reducing the number of staff in hotel kitchens means overhauling menus – and putting those menus onto apps instead of passing them between staff and customers. Even simple things like passing in corridors and using toilets will have to be considered and controlled. He added:

“My hotel manager said it’s going to be like re-opening a new hotel. It’s going to be like opening a new hotel on Mars. The rules are going to be entirely different and we’re going to have to change things day by day while we work out how it works.”

Peter Banks says re-opening Rudding Park will be ‘like opening a new hotel on Mars’

Mr Banks said he expects most of the hotels in Harrogate to be large enough to sustain themselves through the current turmoil. For restaurants, however, he said even if they are able to reopen in the coming weeks, social distancing may make it impossible for them to break even, let alone make a profit.

“The furlough scheme has been a life-saver, but frankly all it’s doing is kicking the can down the road. We’re all going to have to cope without the support of the government at some point. It’s delaying the inevitable when a lot of smaller businesses will not be able to make a profit.

“If they have to get 70 per cent occupancy to break even in restaurants, what’s the point? They just won’t open.

The hospitality industry is extremely worried. Everyone is getting ready to open in July at some point but everyone is worried about what it’s going to look like.”

Short-term ‘bounce’

As well as the hotel receptionists, cleaners, kitchen porters, accountants and others who lose their jobs when a hotel closes, Mr Banks said there is a ripple effect to others such as food suppliers. Even the move to cashless systems to reduce the risk of infection will result in job losses, as cashing up is no longer needed and couriers won’t be required to take money to the bank.

The result could be further redundancies being made across all industries, leaving people with less cash in their pockets. While Mr Banks said he expects a short-term “bounce” for many hotels and restaurants soon after reopening, he said the winter could be very quiet as people run out of money they have saved during lockdown, or more job losses hit across the UK.

However, he sounded a note of optimism for the Harrogate district.

“Harrogate is an awful lot more fortunate than a lot of other places. We have a great natural resource, a really beautiful built environment, unlike so many other places. We will be less affected than others.”

Jade Edwards and Henry Stam were meant to tie the knot on May 9, at Rudding Park, but due to coronavirus, their big day has been postponed.

To make matters worse the couple weren’t even able to spend their ‘not wedding day’ together as Henry works as a doctor in A&E at Harrogate Hospital. Jade told the Stray Ferret that the whole thing has been very sad:

 It was meant to be such a special year, it’s just so sad… Henry has moved into an apartment in Harrogate as he is very much on the front line of the pandemic and we have an 11-month-old daughter so he didn’t want to put her or me at risk, so we couldn’t even spend the day together… a few other couples we know got dressed up and had a nice meal at home, but we couldn’t do that.

Henry isn’t very emotional, but even he said that at 1pm last Saturday he was looking at his watch thinking about where we should have been… But it’s out of our control, we will just have to look forward to next year.

The couple initially postponed the ceremony to the 4th July, but as time went out they realised that, even if it could go ahead then, that it wouldn’t be the wedding they wanted.

I didn’t want everyone to be in face mask or for my older relatives to not be able to come, so we thought it was best to just push it back until next year… The venue have been brilliant, they have just dealt with the whole thing for us, nothing was an issue.

Laura Lindsay who is a wedding planner in Harrogate, usually organises 50 weddings between April and September. She told the Stray Ferret that this is not something the industry ever imagined having to go through :

 Everything up until august is out of the window for most of my brides… and anyone who is holding out is looking at a different style of wedding day… this is no longer 100 guests it’s on a much smaller scale.

2020 brides will have bought their products, personalised them with their dates date, sent out invites… they are now having to do this twice which is an added expense.

With the majority of weddings this year being moved over to 2021 Laura advised that people secured their dates quickly. She went on to say:

I just want to remind you all when you’re feeling down that your wedding will happen and when it does it is going to be an amazing celebration,  there will be people that won’t of seen each other in such a long time and the whole day will be valued so much more.