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26
May 2021
‘They’re only trying to help us’: GPs face verbal abuse over delays for non-covid services
GP practices are facing a wave of abuse from patients frustrated with delays for non-covid health services stretched by the pandemic, an NHS boss has said.
Amanda Bloor, accountable officer for NHS North Yorkshire Clinical Commissioning Group, told a briefing today that patients are being aggressive on an “increasingly frequent basis” as GPs struggle to cope with huge demand for routine services including appointments and prescriptions.
Ms Bloor has issued a plea for patience and politeness towards staff which she said are working under difficult circumstances as they not only try to deal with this demand but also spearhead the covid vaccination drive.
She told a North Yorkshire Local Resilience Forum briefing:
Over the past 14 months, while all GPs have been working throughout the pandemic, surgeries have reduced face-to-face appointments which have been replaced with telephone and online consultations.
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It has meant long telephone queues and online forms for patients seeking the medical help they need, however, surgeries have now begun restarting more services.
Earlier this month, the NHS published updated guidance which said patients should be able to request an in-person appointment with their doctor unless they have covid symptoms.
But in order to keep the pressure off staff, Ms Bloor said patients should still use online and telephone services where they can, including 111 for any urgent medical help and the NHS app for ordering prescriptions.
She said:
Meanwhile, Ms Bloor also told today’s briefing that more than 482,000 people in North Yorkshire and York have now received their first covid vaccine dose, while 312,000 people have had their second.
There are, however, still more than 31,000 residents who belong in the top nine priority groups and have yet to come forward despite receiving their vaccine invites.
Ms Bloor said:
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