Column: Travel agents had unfair bad press in pandemic
This column is written by Peter Cookson, Managing Director of Spear Travels. Spear Travels is a group of twelve independent travel agencies based in Boroughbridge extending from North Yorkshire to Dorset:
The travel industry, like practically every other business in the UK, has been going through hell the past three or so months. But in the travel industry we have had the added intensity of being scrutinised and put in the stocks and pilloried on a daily basis by the press and media regarding refunds. This is for the most part fair in the case of tour operators and airlines, but mostly unfair, in the case of travel agencies like mine.
The general consensus of public opinion is that we, as travel agents, are just holding on to clients’ monies and refusing to pay them back for the sake of our personal cashflow. This is very far from the truth. We cannot pay back what the tour operators or airlines have not given back to us first. 
We started to feel the impact of C-19 on both existing bookings and new enquiries in mid-February and I was in Singapore at the time visiting family. In that country even then, they were well ahead of the game with regards to tracing outbreaks back to the source. 
As soon as C-19 started to bite in the UK in March, understandably staying safe became far more important than holidays. We had numerous people who were trapped abroad all round the world and who took weeks to return in some cases. Some elected to stay put as it was safer where they were. Some are still there now!
We have spent all of our time in the past three months either trying to repatriate clients or sort out their refunds. This is hugely time-consuming which meant that, unlike other industries, we could not furlough all of our staff (currently about 60% are furloughed). So no income coming in but still having to bear a fair proportion of our overhead costs. 
Thanks to furlough pay, CBILS (Government’s Coronavirus Business Interruption Loan Scheme), business grants and free rents from most of our understanding landlords for the June quarter, we have kept going. We will come out the other side. After nearly 30 years in this industry, we are not giving up!
Bookings for later this year and 2021 and 2022 are starting to come back, which is great.  This is mostly long haul and cruise, with Canada doing especially well. Our range of holidays includes everything you can imagine from tailor-made travel to family beach holidays and holidays, in the UK are proving popular too. 
Our market research shows that once things return to the new ‘normal’, hopefully by mid-July, there will be a huge upsurge of people wanting a summer break, me included! Our Yorkshire branches will reopen in the next few weeks. The appetite for travel is back!

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Army of town centre “ambassadors” to reassure shoppers

Both Harrogate Borough Council and the Harrogate BID group have organised town centre “ambassadors” as they work to allay shoppers’ fears and welcome them back to the district’s town centres.

The council says its ambassadors will be on hand to help welcome people and offer information and advice to shoppers where they can.

The council has organised a toolkit with advice and materials to help businesses across the district open, including a checklist of the measurements required both in and outside shops. It’s also distributed printable posters and directional signs to help shops manage the flow of customers.

Harrogate BID has also organised town centre “hosts”  and distributed leaflets and posters. The hosts will be tasked with giving shoppers peace of mind as lockdown is eased by welcoming them, giving out information and noting hotspots that need to be cleaned.

It’s not clear if both sets of ambassadors will be working in the town centre at the same time.

One of Harrogate BID’s posters for the town centre


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The council says public toilets in the busiest areas will be opened and parking charges have been re-introduced.

Councillor Graham Swift, deputy council leader and cabinet member for economic development, said:

“Monday will be an exciting and anxious day for everyone as we all learn to adapt to a new normal.

“Many of our retail businesses are pulling out all the stops to be ready to open safely and we are doing everything we can to support their efforts.

“Our package of measures are designed to support retailers and their customers to get back to trading and shopping as soon as possible and operate in a safe way to help prevent the spread of coronavirus.

“We know we are at the start of a long road, but we are committed to working with businesses to progress the district’s economic recovery in the months ahead.”

Two more coronavirus deaths at Harrogate District Hospital

Two further patients, who tested positive for coronavirus, have died bringing the total number of deaths at the hospital to 75.

A 125 patients have been discharged by the hospital.

A further 27 people, who tested positive for the coronavirus have died, bringing the total number of confirmed reported deaths in hospitals in England to 27,954.


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Patients were aged between 50 and 101 years old. Two patients had no known underlying health conditions.

60 cyclists join Extinction Rebellion rally in Harrogate

 

Approximately 60 cyclists joined a rally organised by the climate change activist group, Extinction Rebellion, in Harrogate this morning calling for safer streets for walkers and cyclists.

Two community police officers looked on as the group set off from Library Gardens and circled around the centre of Harrogate.  The rally spread out and kept in groups of 6 from a household- the mood was friendly and upbeat.

Organiser Vicky Wild said lockdown had seen a big increase in people using and buying bicycles but the worry was as life returns to normal, it won’t be safe to use them:

“Now is the time to hold this rally and call for safer streets for cyclists and walkers. Let’s not go back to to normal in every way. Today we’ve been joined by ordinary people – in this group there’s a doctor, a teacher, a shopkeeper- families and people of all ages. Everyone feels strongly about it.”

 

 

The start of the rally on Victoria Park Avenue


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Carl and Jo Summerscales and their 3 children, Eva, Will and Teddy joined the rally. Dad Carl said the roads, and in particular, the school run roads, need to be safer.:

“I think the people in charge are putting their heads in the sand — they seem to want to stop cycling rather than put cycle paths in, especially as there is now extra money for this.  I think for children cycling to school it’s just so dangerous.”

Mum Jo added:

“Will in particular cycles two miles to school and we’ve worked really hard to find a safe route at peak time- it’s worrying there’s so much traffic”

 

Above: The Summerscales family, Carl, Jo, Eva, Will and Teddy

Extinction Rebellion flags were set out by organisers

 

No further coronavirus deaths at Harrogate District Hospital

Todays figures mean 73 patients who tested positive for covid-19 at Harrogate District Hospital have died- with 125 discharged.

A further 67 people in England, who tested positive for the coronavirus have died, bringing the total number of confirmed reported deaths in hospitals in England to 27,927.


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Patients were aged between 37 and 102 years old. Three patients, aged between 59 and 94, had no known underlying health conditions.

Harrogate History: does Harrogate have connections to slavery?

This History is written for The Stray Ferret by Harrogate historian, Malcolm Neesam:

The recent tragic circumstances which have initiated a somewhat frenzied public examination into the background of individuals who past generations with vastly different values to our own times decided to honour, have prompted me to consider how this might apply to Harrogate.

This, initially, may seem of dubious value, given that Harrogate’s great days of urbanisation and statue erection belonged to the west’s post-slavery decades of the mid and later nineteenth century. The great problem is one of degree. If Harrogate has never put up any statues to acknowledged slave owners, this is not to deny that in common with every other UK community, there will inevitably have been those of its citizens who benefited from the slave trade by indirect association. The innkeeper, who invested in a company known to profit from the Virginia tobacco trade; the doctor, who bought shares in a company trading in Jamaican sugar; the gentleman farmer who sat on the board of a cotton importation business without looking too closely into the conditions of those who produced that cotton.  Were we today to closely examine the basis on which some of our family fortunes were established, many would surely be discomforted.

Alexander Wedderburn, 1st Earl of Rosslyn

But perhaps there is one figure with a strong connection with Harrogate who might be scrutinised, and that is the man who gives his name to Wedderburn House, Wedderburn Road, and the Wedderburn estate in general. Alexander Wedderburn, M.P. (1733-1805) was an ambitious politician, who in 1771 became Solicitor General, later advancing to the positions of Attorney General, Chief Justice of Common Pleas, and, in 1793, Lord Chancellor, a post he held until 1801.

Wedderburn earned a place in history when he grilled Benjamin Franklin on his role during the unrest in the American colonies. His meteoric career earned him many enemies, and his friendship with David Garrick and Richard Brindsley Sheridan was evidence for his great interest and support for the theatre. Wedderburn’s titles included those of Baron Loughborough and first Earl of Rosslyn.


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In 1775, Wedderburn acquired lands south of what became the Stray, and after living at Woodlands House, he moved into Wedderburn House, it being widely believed to have been remodelled for him by the great Carr of York. Wedderburn’s decision to acquire a residence in Harrogate was partly because he travelled frequently between London and Edinburgh, and found the town ideally situated more or less half way between the two. It was also known that he was attracted to one of the actresses who appeared with Samuel Butler’s troop at Harrogate’s Church Square Theatre – now Mansfield House. In 1790, the sixteen year old Tryphosa Jane Wallis was described as “exquisitely fair, with expressive blue eyes, well controlled movements, a fine figure, and a voice of more sweetness than strength’ . Her talent was recognised by the Lord Chancellor of England, Alexander Wedderburn, also known as Lord Rosslyn, and his wife, who obtained relief from a medical complaint from the mineral waters of the neighbouring St. John’s Well. Years later, when Miss Wallis was a nationally celebrated actress, she interrupted her work at Covent Garden to visit Harrogate,  staying at Wedderburn House, although it is not known what Lady Loughborough thought about the visit!.

Wedderburn House on The Stray

Wedderburn’s wife, Charlotte, received such benefit from the waters of the St. John’s Well on Wetherby Road, that her husband, who then had the title of Baron Loughborough, paid for the rebuilding of the pump room, which is shown in the engraving of 1796, (main picture)  and which records Charlotte’s visit to the well. This was tenanted by William Westmorland, whose name may be seen above the door. Lady Loughborough’s retinue included a black page boy, who is depicted at far left.

Although this writer knows of no direct involvement by Alexander Wedderburn with the slave trade, it would be unrealistic to think that so powerful a man as the Lord Chancellor with his broad portfolio of business interests, did not occasionally benefit from the proceeds of this vile business.

Further research into this may prove revealing, if anyone has the wish to do it.

Malcolm Neesam:

Malcolm Neesam was born in Harrogate and graduated from the University of Leeds as a professional archivist and librarian. He subsequently worked in Hereford, Leeds, London and York where, for twenty-five years, he was North Yorkshire’s County Music and Audiovisual Librarian.  Malcolm is a much-published author. In 1996 Harrogate Borough Council awarded Malcolm the Freedom of the Borough for his services as the town’s historian.

Harrogate NHS Nightingale contract extended until end of July

Harrogate Borough Council has extended the contract for the NHS Nightingale at the Harrogate Convention Centre until the end of July.

The HCC, which is owned by the council, was converted into Yorkshire and Humber NHS Nightingale in April in just a few weeks. It has a 500 bed capacity  – but so far has not treated seen a single covid patient. The NHS said recently that it was opening up its CT scanning facilities at the Nightingale for non-covid outpatient use.

The council confirmed this evening that the NHS had “taken up its option” for an extension until July 31st.

Beds inside the NHS Nightingale- ready for covid-19 patients that have never come


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The NHS has not payed any rent to the council for the initial contract until June but ,in May, documents that went to a council cabinet meeting stated:

“The contract does not provide for rent to be paid during the NHS occupation up to the end of June, as no planned events were being held during this period. However, should the agreement be extended there is provision for compensation in the event of the cancellation of future events.”

Specialist fire crews from Ripon rescue horse from river

Fire crews from Ripon and Acomb have helped winch a horse to safety from a river at Nun Monkton.

The rescue operation took all day after the horse got itself stuck near an embankment. The fire crews had to use animal rescue equipment and had the help of a local farmer.

North Yorkshire Fire and Rescue took this film of the moment the horse was lifted to safety:

HORSE UPDATE: A lot of Human and machine power used. pic.twitter.com/CBal0btVuN

— NYFRS Acomb 2 (@AcombOnCall) June 8, 2020

A spokesperson for North Yorkshire Fire and Rescue said

“The incident occurred at Nun Monkton and involved a horse getting stuck by the side of a river. Crews from Acomb and Ripon (Ripon are specially trained in large animal rescues) attended.

“The crews freed the horse using animal rescue equipment (harnesses) and with the help of a farmer using a telehandler. The horse was sedated by a vet to allow for the rescue to take place. The horse was checked over by the vet once it was freed and believed to be unharmed”.


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Total coronavirus deaths at Harrogate District Hospital reaches 70

A distressing milestone was reached this afternoon with two further deaths recorded at Harrogate District Hospital of patients who tested positive for covid-19 – bringing the total number of deaths in the hospital to 70 since the pandemic started.  Both patient’s deaths were reported yesterday.

A further 72 people, who tested positive for the coronavirus have died in hospital in England. 17 were in the Yorkshire and North East region. The total figure for UK deaths stands at 40,465.


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Patients were aged between 45 and 96 years old and all had known underlying health conditions.

On Thursday, the hospital reported that it had discharged 118 patients who tested positive for coronavirus – an increase of nine on the previous week.

No further coronavirus deaths at Harrogate District Hospital

Harrogate District Hospital has reported no further coronavirus deaths, keeping the total number of deaths at the hospital to 68.

A further 75 people in England, who tested positive for the coronavirus have died, bringing the total number of confirmed reported deaths in hospitals to 27,359.


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This week the hospital reported that it had discharged 118 patients who tested positive for coronavirus – an increase of nine on the previous week.

Patients who’s deaths were reported today were aged between 43 and 100 and all had known underlying health conditions.