Harrogate district residents are being urged to tell police chiefs about their experiences of the non-emergency 101 and emergency 999 services.

It follows long-running concerns in the district about the length of time it takes to answer the calls.

The police contact survey opened on Wednesday and runs until June 26.

The survey, run by the Association of Police and Crime Commissioners, will inform police forces, the Home Office and local crime commissioners on any challenges around reporting to the police.

Participants answer questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.

Zoë Metcalfe

Zoë Metcalfe, the North Yorkshire Police, Fire and Crime Commissioner, said:

“Reporting to 101 and 999 remains a challenging area of business for police forces across the country. The needs of those making contact must be understood, and we must prioritise those most in need.

“I have expressed my concerns to the Chief Constable regarding poor call handling times. The Chief Constable and I are committed to significantly improving the customer contact experience and call handling times, and will monitor performance closely with the aim to improve the service as a priority. This will also include the call-waiting times for the non-emergency 101 service.”

Read more:

• Police commissioner: 101 line deluged by ‘neighbours complaining about each other’
• Commissioner Candidates questioned: the 101 call system ‘not fit for purpose’

Ms Metcalfe’s predecessor, Philip Allott, was told by North Yorkshire county councillors last year that the non-emergency line was “not fit for purpose and it hasn’t been fit for purpose for the last eight years” and that “the phone just doesn’t get answered”.

Ms Metcalfe will discuss North Yorkshire’s force control room’s performance in her next public accountability meeting on Tuesday.

Members of the public can submit questions in advance of the meeting via email to info@northyorkshire-pfcc.gov.uk. They should include their name and address.

You can take part in the public contact survey here.

Harrogate business Glawning Ltd has been named microbusiness of the year at the Federation of Small Businesses awards.  

Glawning, which sells awnings and accessories for campervans, was set up in 2013 by husband and wife James and Sarah Martin.

Since then, the company has flourished, and last year turned over more than £500,000.

The annual awards, which celebrate the best of small business and entrepreneurship, attracted more than 3,000 entries from the UK.  

Glawning won the Yorkshire award before defeating 12 other regional finalists at yesterday’s event in Glasgow, which was hosted by TV presenters Clare Balding and JJ Chalmers.

Scotland’s First Minister Nicola Sturgeon was also there to address the nominees.  

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Ms Martin said:  

“We set up our business after identifying a gap in the market and this award is very much a testament to all the work we have put into creating and launching a product that we ourselves need and use.” 

The company now plans to launch in Europe and the USA this year.

Martin McTague, FSB national chair said:  

“This is an example of a small business that recognised an opening for a new product and worked hard to create something that has been a success amongst the campervan community.

“I wish them success as they continue to innovate and create new products and take on the international markets.” 

This article is sponsored by Ripon City Council.

Ripon City Council invites people of all ages from the Harrogate district and further afield  to join its citizens in a once in a lifetime celebration in this Right Royal city, where the biggest free Platinum Jubilee party in the north is being held over four days to celebrate the Queen’s Platinum Jubilee and her selfless 70 years of service to this country.

Three days of continuous FREE musical entertainment from June 2 to 4 on a stage in front of Ripon Town Hall will see 24 of the country’s leading tribute acts perform, alongside FREE fairground rides for all the family and face painting, Punch and Judy and magic shows for children.

Full details can be found by clicking or tapping here to see Ripon City Council’s Platinum Jubilee brochure.

There’s something for everybody – from parents with a three-year-old wanting to have their face painted, to a 103 year-old great grandmother who wants to come and enjoy the nostalgic wartime songs made famous by forces sweetheart Vera Lynn.

All the fairground rides are free and there will also be a Twister ride suitable for adults

Seating will be provided on Market Square for the comfort of those wanting to take the weight off their feet while watching the tribute acts.

Music in Ripon’s Market Square

The extensive concert programme will feature just about every musical genre, from rock and roll to soul and Britpop to disco dancefloor fillers and popular classics.

Ripon’s Market Square will be in the national and international spotlight at 9.45pm on Thursday June 2, after Ripon Community Poppy Project successfully applied for the city to be be one of the 1500 locations included in the UK-wide chain of Platinum Jubilee beacons that will be simultaneously lit across the land.

Beacons will also be lit in Commonwealth countries.

During the three days of activities on Market Square,  Jubilee celebrations, including the beacon lighting  in London and elsewhere in the UK, can be seen live on a large TV screen.

Adding to the very special nature of the beacon lighting event, a lone piper will play Diu Regnare, which has been written specifically for the Platinum Jubilee.

The Platinum Jubilee Horn sounds

Another huge highlight will come at 9pm on Saturday June 4, when Ripon’s world-famous setting of the watch ceremony will be in the spotlight as the city council presents the Platinum Jubilee Horn, commissioned and made by craftsmen to provide a lasting memento of this history-making celebration.

The setting of the watch, which is the world’s longest unbroken ceremonial activity, will also be performed at 9pm on each concert night, by one of the city’s very-own ‘fab four’ hornblowers, resplendent in their distinctive uniforms and tri-cornered hats.

The concerts, with a programme that has been carefully arranged to include something for people of all ages and musical tastes, will start at 10.30am on Thursday June 2 and Friday June 3 and at 11am on Saturday June 4. They will go on into the night, finishing at 11.30pm on each of the three days.

Local residents and visitors to the city can enjoy three full days of free musical entertainment provided by 24 acts and going on until 11.30pm

Concert goers can listen to tribute acts singing the songs of Elvis, the Everly Brothers, Madonna, Little Mix, Phil Collins, George Michael, Katherine Jenkins and many more.

Music from Ripon City Band will accompany an afternoon of family fun in Spa Park on Sunday June 5. They will start at 2pm with a Jubilee Big Band welcome and conclude at 4.30pm with a rousing Last Night of the Proms performance, ending with Land of Hope and Glory.

Ripon Community Poppy Project – whose Knit and Natter group made the miles of Royal bunting that adorn the city’s streets – will be running the activities in the park, that also includes face painting, Jubilee-themed crafts and a treasure  hunt for children,

Ripon, whose regal roots reach back to 886 and King Alfred the Great, is primed for the biggest royal bash in its long and distinguished history and 1,136 years after the first blast of his ceremonial horn, the city council, citizens and visitors, will celebrate and thank the most enduring member in a long line of monarchs – HRH Queen Elizabeth II – for her remarkable service.

For those who wish to celebrate by raising a loyal toast or two in Ripon’s many pubs and restaurants, the regular Transdev 36 bus service may be an advisable means of getting to and from this city that certainly knows how to throw a party.

Harrogate Borough Council’s Conservative leader Richard Cooper has made changes to his top team, 10 months before the local authority is abolished.

Cllr Cooper has appointed Cllr Sam Gibbs, who represents Harrogate Valley Gardens, as cabinet member for the environment, waste reduction and recycling brief on his six-person cabinet.

Rebecca Burnett, who represents Harrogate St George’s, has been appointed chair of the planning committee, which makes decisions on major housing and development projects.

Ed Darling, who was elected in Knaresborough Castle, is the new chair of the 12-person licensing committee, which can grant or refuse alcohol and Hackney cab licences.

Sam Gibbs

Cllr Gibbs, who has represented Valley Gardens since 2018, will replace Cllr Andrew Paraskos.

Collecting household waste is one of the council’s biggest responsibilities and this year it will be trialling wheelie bins for housing recycling.

According to the Richmond Conservatives website, Cllr Gibbs is employed as the constituency agent for Chancellor and Richmond MP Rishi Sunak.

He is also a county councillor, winning the Valley Gardens & Central division in this month’s local elections.

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• Council hopes to start Otley Road phase two in autumn

Rebecca Burnett

Rebecca Burnett replaces Cllr John Mann as chair of the planning committee.

Cllr Burnett has been a councillor since 2014 but will be stepping down from local politics when the council is abolished in April 2023.

She was the cabinet member for planning from 2015 until 2020, during the formation of Harrogate district Local Plan 2014-35, which allocates over 13,000 new homes for building in the district up to 2035.

Other appointments

Ed Darling will become the new chair of the licensing committee, replacing Cllr Victoria Oldham, who will become the council’s final Mayor.

The Stray Ferret asked Cllr Gibbs, Cllr Burnett and Cllr Darling for comment but none responded.

The committee memberships will be confirmed at next week’s full council meeting. Read the full list here.

Bettys will close its tea rooms early today as staff gather to celebrate the end of two difficult years.

The ‘Big Get Together’ will see all 1,600 staff from Bettys & Taylors invited to mark the hard work done by the company’s individuals and teams since 2020.

Today will be the first time everyone has been able to get together for what has been an annual celebration since the start of the covid pandemic.

Organiser Victoria Turner said:

“Every year we hold our internal Honours Awards which recognise the achievements and successes of our people over the 12 months.

“This year also marks the 60th anniversary of Bettys & Taylors coming together as Group, so it’s a special opportunity to bring everyone together to celebrate and reconnect after the challenges of the last two years.”

The tea rooms at Harrogate, York, Northallerton and Ilkley will close at 3.30pm today, while Harlow Carr closes at 4pm, to allow staff to join the celebrations.

Read more:

• Bettys applies to create new baby changing room in Harrogate tea rooms
• Bettys and Taylors win Queen’s Award for Enterprise

Harrogate and Knaresborough MP Andrew Jones has told Parliament that cuts to train services in the towns will damage business and make it impossible for some commuters to be at work on time.

The two early morning weekday services from Harrogate to Leeds were axed this week, meaning the earliest commuters can arrive in Leeds is 7.28am

Speaking in a Commons transport debate yesterday, Mr Jones said it was a “bad mistake” to think that the decline in passenger numbers due to covid was now at a fixed level and “service levels can be cut back accordingly”.

He added:

“We have seen some of the implications of this locally on the Leeds-Harrogate-Knaresborough-York line.

“The services that have been cut back are the early morning services to Leeds, although many people from Harrogate commute to Leeds for work.

“Some will now find it impossible to be in work on time. For other service users, it is now impossible to connect with the Leeds to London services that get into our capital before 10am.

“That is not good enough for business people, and Harrogate has significant conference business at its convention centre, with many people travelling to it from across the country.

“Other rail cuts have created long gaps in the evening services and an earlier finish on the Knaresborough service. These cuts are obviously bad for our night-time economy.”

Mr Jones, a former transport minister, said the cuts were “not great to see” because rail services had been “making such great progress after all of the years of Labour’s no-growth northern franchise”.

He cited the six daily direct London services and better rolling stock as examples.

Read more:

• Harrogate commuters frustrated as early trains axed today
• How did a First World War bomb end up in Knaresborough?

Mr Jones said he’d had a “very positive meeting” with Robin Gisby, the chair of rail operator Northern, who he said “recognised the significance of the services that have been cut, and he is working on reinstatement for later this year”.

One of the key issues, he added, was training more drivers.

Praise for local buses

Mr Jones also used his speech to praise the “excellent leadership” of Don Mackenzie, who was the North Yorkshire county councillor in charge of transport until the local elections on May 5, for securing £8m from the government for a scheme with Harrogate Bus Company to bring 39 electric buses to Harrogate and Knaresborough.

Mr Jones added:

“The bottom line is that the new electric buses are very popular, and the customer response has been excellent.

“I have checked this with the bus company and with passengers. People like the ride quality and the quietness, alongside the fact that the vehicles are bright, airy and pleasant to be in. They are obviously also emission free, which is highly popular.”

Mites will be released into Rossett Nature Reserve in Harrogate in a bid to tackle the growth of an invasive species of water weed.

The crassula mites attack Crassula helmsii — also known as New Zealand pygmyweed — an invasive non-native species which is causing problems for the wastewater network.

It grows on the arms of filter beds, stopping them functioning properly, and can become dominant in wetland areas which then poses a threat to the breeding habits of native species, including the protected great crested newts.

The release of the mites is a joint trial project between Yorkshire Water, Harrogate Borough Council, the Centre of Agriculture and Bioscience International and Yorkshire Wildlife Trust.

Dr Steph Bradbeer, invasive species and biosecurity advisor at Yorkshire Water, said:

“Invasive non-native species pose a very real risk to Yorkshire’s environment and wildlife. They can also impact on our ability to treat and distribute water to homes and return wastewater safely to the environment.

“Crassula is one such species and we hope this trial will provide an environmentally friendly way of tackling it in the environment and at our wastewater treatment works.”

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The mites have been quarantined and tested extensively to ensure they will only tackle Crassula helmsii and will not attack other species of Crassula, such as stonecrops, which are attractive plants that brighten up stone surfaces in the summer.

The announcement of the trial coincides with Invasive Non-native Species Week, which began on Monday and aims to raise awareness of and prevent the spread of invasive plants.

Invasive non-native species not only impact on the environment, but also have a large economic impact, costing the UK economy an estimated £1.8 billion per year.

Councillor Andy Paraskos, Harrogate Borough Council’s cabinet member for environment, waste reduction and recycling, said:

“This is a new approach for us in the Harrogate district and we welcome this opportunity to work with Yorkshire Water and Yorkshire Wildlife Trust – and of course the Crassula mites – to use a practical solution to help tackle this non-native weed at Rossett Nature Reserve.”

World champion boxer Josh Warrington thrilled members of a boxing club in Harrogate last night when he dropped in on a training session.

Warrington, the IBF featherweight king, was accompanied by IBO lightweight world champion Maxi Hughes at H Hour Boxing Gym on Skipton Road.

Rob Smith, head coach at the club, has known the fighters for years and invited them down.

They brought their world title belts and posed for pictures first with junior members and then with the seniors.

Maxi Hughes (left) and Josh Warrington with juniors Eduardo Pereira (front left) and Jeno Laki.

Warrington told the Stray Ferret he often visited Harrogate with his wife and daughters and found it peaceful compared to his home city of Leeds.

He has visited H Hour Boxing previously and said he particularly liked having the opportunity to inspire kids.

“It’s easy for them to go down the wrong path. I like to talk to them and say ‘life is hard, boxing is hard but stick at it because it’s worthwhile.

“I started at seven or eight and never thought I had the natural ability to succeed. It was my mindset that did it and now I like to instil that in other kids.”

Some fans brought memorabilia for Warrington and Hughes to sign and were clearly thrilled to meet them.

Dane Hall poses with the champs.

Dane Hall, 22, who has been training at the club for just under a year, got the fighters to sign his gloves. He said:

“Josh is bloody brilliant. He’s one of the boys. My dad is also a massive fan.”

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Rob Smith, who puts on training sessions three times a week at the club, is well connected in boxing. He is chairman of the central area of the British Boxing Board of Control and has brought the fighters to the gym on previous occasions. He said:

“Harrogate is perceived as an affluent area but boxing is a working class sport.

“Some of our members are not from the wealthiest families and they look at Josh and Maxi and see guys from similar working class backgrounds who have done the business at world level so it inspires them.”

Training at the gym last night.

A plan to demolish Harrogate’s former Debenhams store on Parliament Street has been withdrawn.

Wetherby-based property company Stirling Prescient submitted a proposal to demolish the three buildings that Debenhams was situated in and replace them with 50 flats and two commercial units.

The site on Parliament Street has been home to different retailers for more than a century. Before Debenhams, it housed the Buckley’s and Busby’s stores.

However, according to Harrogate Borough Council’s online planning portal, the application has now been withdrawn.

It follows an objection from Emma Gibbens, the council’s conservation officer, who raised concerns that the demolition of the building would harm the local area.

She said:

“The loss of the traditional building form and architectural detail would be harmful to the street scene and character and special interest of the conservation area, the building forming part of the designated heritage asset in a manner that contributes positively to its character.”

A CGI view of the planned apartments at Debenhams on Parliament Street.

Ms Gibbens added that the developer needed to prove that the demolition was justified.

The objection followed similar concerns from campaign group Save Britain’s Heritage, which said the developer had failed to provide “clear or adequate justification” for demolishing the building.

Read more:

• Heritage groups say ‘no justification’ for Harrogate Debenhams demolition
• Plans submitted to demolish former Harrogate Debenhams
• Harrogate council conservation officer ‘cannot support’ Debenhams demolition

However, Historic England said it supported regeneration of the site but added that there should be a “sensitive conversion” of the two older department store buildings.

Stirling Prescient said in documents submitted to the council:

“The proposals as a whole will strengthen the town’s vitality and viability, increasing footfall and contributing to the local economy.

“The proposal represents a sustainable form of development and therefore benefits from the presumption in favour of sustainable development, meaning planning permission should be granted without delay.”

The Stray Ferret contacted Leeds-based planning consultants Quod, which were the agent for the developer, to ask why the application was withdrawn.

However, we did not receive a response by the time of publication.

A new craft and haberdashery shop is opening this Saturday in Masham.  

Through the Looking Glass, Each One Unique will open at 10am, with an Alice in Wonderland themed celebration, hoping to attract the attention of local shoppers.

The Queen of Hearts will be there to cut the ribbon, along with Alice, the Cheshire Cat, the Mad Hatter, the caterpillar and Tweedledum and Tweedledee.  

Manager Emily Swift said:  

“I’m really looking forward to the new adventure and being a part of Masham community, although I am really nervous as well. 

“I hope the people of Masham will welcome us in with open arms and embrace us”.  

Through the Looking Glass was previously a women’s clothing shop that had been open for 40 years, and was forced to close during the pandemic. Ms Swift said she opted to keep the original name of the store, but wanted to take the shop in a new direction.  

She added that crafting has become more popular amongst teenagers recently, particularly during lockdown when lots of people took up the hobby.  

Often labelled the ‘crazy crochet lady’ by her friends, Ms Swift’s father taught her to crochet 13 years ago. Now, she is hoping more people will get involved and commented that crafting is “not just a female hobby”.  

Local solicitors shortlisted for legal firm award

Harrogate based solicitors Raworths LLP, has been shortlisted for an award that celebrates the achievements of law firms internationally.  

The trusts, wills and estates team are up for the ‘out of London practice of the year’ award, along with four other firms across the country.   

Head of trusts, wills and estates Rachel Tunnicliffe said:  

“This shortlist is particularly gratifying as, unlike a lot of awards, it isn’t something for which you nominate yourself.  

“This is testimony to the great team we have built, who are doing exciting work for top quality clients.” 

She added the team at Raworths are feeling confident about the award, but understand there will be stiff competition.  

The winners will be announced on 21st July at the Chambers event in London.   

Read More: 

• Masham dress shop closes after 40 years
• Harrogate law firm appoints new managing partner