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25
Oct 2022
Harrogate council sees increase in complaints in last five years, says study
Harrogate Borough Council has seen a rise in complaints over the last five years, according to an analysis of local government data.
A study by legal firm claims.co.uk shows that the authority has seen an 18.97% increase in complaints since 2017.
The analysis used figures from the Local Government Ombudsman and showed the most improved council’s across the Yorkshire and Humber region.
According to the study, Harrogate came 19th, below Kirklees Borough Council and City of York Council, out of 19 council where full data was available.
The figures show that the council received on average 3.6 complaints per 10,000 people across the district between 2017 and 2019.
This increased to 4.3 between 2019 and 2022.
Scarborough Borough Council was the most improved with a decrease in complaints of 38.95%, followed by North Lincolnshire Council with 34.62%.
George Patton from Claims.co.uk said:
A Harrogate Borough Council spokesperson said:
In June, the Local Democracy Reporting Service revealed that in 2020/21 13 complaints were made against councillors alone.
There were 11 complaints where a monitoring officer and independent person ruled that investigations were not needed. This included allegations of bullying by a parish councillor.
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