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Oct 2022

Last Updated: 24/10/2022

Politics

Harrogate council sees increase in complaints in last five years, says study

by Calvin Robinson

| 25 Oct, 2022

Analysis of local government figures by claims.co.uk shows that Harrogate Borough Council has seen an increase in complaints over the last five years.

Harrogate Borough Council offices at Knapping Mount.

Harrogate Borough Council has seen a rise in complaints over the last five years, according to an analysis of local government data.

A study by legal firm claims.co.uk shows that the authority has seen an 18.97% increase in complaints since 2017.

The analysis used figures from the Local Government Ombudsman and showed the most improved council’s across the Yorkshire and Humber region.

According to the study, Harrogate came 19th, below Kirklees Borough Council and City of York Council, out of 19 council where full data was available.

The figures show that the council received on average 3.6 complaints per 10,000 people across the district between 2017 and 2019.

This increased to 4.3 between 2019 and 2022.

Scarborough Borough Council was the most improved with a decrease in complaints of 38.95%, followed by North Lincolnshire Council with 34.62%.

George Patton from Claims.co.uk said:

“Council tax has increased by an average of £67 for Band D properties this year amid the cost of living squeeze.

“Along with the tax hike are residents’ rising expectations towards their local authorities to provide better services.

“Hence, although taking on your council might seem daunting, it’s vital to know your right as a resident and speak out if you feel that your council has failed to deliver a service.”

A Harrogate Borough Council spokesperson said:

“Harrogate Borough Council aims to provide an excellent service to our customers. If we get something wrong, we want to try to put it right quickly and learn from the mistake to help improve services in the future.

“We are generally able to resolve the complaints we receive but sometimes our customers are not satisfied with our response to their complaint and we signpost them to refer their complaint to the Local Government & Social Care Ombudsman (LGSCO).

“The data published by the LGSCO shows that it has received 103 enquiries or complaints relating to Harrogate Borough Council over the last 5 years and made 101 decisions on these referrals.

“Many of these cases were closed after initial enquiries (43), referred back for local resolution (29), or not upheld (11).

“In only nine cases was the complaint against the council upheld.”

In June, the Local Democracy Reporting Service revealed that in 2020/21 13 complaints were made against councillors alone.

There were 11 complaints where a monitoring officer and independent person ruled that investigations were not needed. This included allegations of bullying by a parish councillor.

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