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21
Sept 2021
Last Updated: 20/09/2021
O2 apologises for network problems in Harrogate
The company has ordered a new part to fix the problem but it has been out of stock for a long time and it is still not clear when the matter will be resolved.
Mobile network O2 has apologised to customers in Harrogate who have been experiencing network issues due to a faulty phone mast.
The company said in a statement today it had ordered a new part to fix the problem but it had been out of stock for a long time.
The Stray Ferret understands that customers of O2 have complained about problems with calls, texts and data for about four months.
However, there appears to be no end to the problems in sight.
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A spokesperson for O2 told the Stray Ferret:
“We apologise to customers who may be experiencing network issues in the area.
"This is due to a faulty unit, which we have requested a replacement for but which has unfortunately been out of stock for a long time.
"We are doing all we can to escalate and progress this, our network team is speaking regularly with the site owners so that as soon as we can, we will have engineers on site to fix the equipment and restore full service for our customers."
There are other masts serving the Harrogate area. However, the fault has meant that customers are struggling to access 4G speeds.
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