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20
May 2022
Harrogate district people asked for views on police 101 and 999 calls
Harrogate district residents are being urged to tell police chiefs about their experiences of the non-emergency 101 and emergency 999 services.
It follows long-running concerns in the district about the length of time it takes to answer the calls.
The police contact survey opened on Wednesday and runs until June 26.
The survey, run by the Association of Police and Crime Commissioners, will inform police forces, the Home Office and local crime commissioners on any challenges around reporting to the police.
Participants answer questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.
Zoë Metcalfe
Zoë Metcalfe, the North Yorkshire Police, Fire and Crime Commissioner, said:
Read more:
- Police commissioner: 101 line deluged by 'neighbours complaining about each other'
- Commissioner Candidates questioned: the 101 call system 'not fit for purpose'
Ms Metcalfe's predecessor, Philip Allott, was told by North Yorkshire county councillors last year that the non-emergency line was “not fit for purpose and it hasn’t been fit for purpose for the last eight years” and that “the phone just doesn’t get answered”.
Ms Metcalfe will discuss North Yorkshire’s force control room's performance in her next public accountability meeting on Tuesday.
Members of the public can submit questions in advance of the meeting via email to info@northyorkshire-pfcc.gov.uk. They should include their name and address.
You can take part in the public contact survey here.
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