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05

Aug 2021

Last Updated: 04/08/2021
Business
Business

Future of Ripon's Curzon's cinema remains unclear

by Tim Flanagan

| 05 Aug, 2021
Comment

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Contradictory messages from Curzon spark concern among customers amid ongoing confusion over the future of the cinema chain in Ripon.

ripon-23rd-april-2021-curzon-cinema

Film enthusiasts in Ripon remain in the dark about the future of the city's Curzon cinema after the company released contradictory statements about its plans for the North Street site.

The cinema chain has said it gave 'misleading information' to the Stray Ferret when we got in touch in May about its reopening plans.

As the government moved towards the easing of covid lockdown restrictions, the company said in a statement on May 18:

"Curzon Ripon is planning on reopening June 4, 2021."




However, less than 24 hours later, on 19 May, it said:

"Unfortunately, due to Curzon Ripon's venue being so small, with only 20 seats, they are unable to open safely at present with the government guidelines for social distancing.
"As soon as they can safely reopen there will be updates on the website.
"We apologise for the disappointment this may cause but we want to be able to reopen safely whilst following guidelines."


Now, after a Curzon customer raised fresh concerns about reopening with the Stray Ferret, the London-headquartered company said this week it would like to 'apologise for the misleading information' given and for 'the delayed reopening of our Ripon venue'.

But the question marks over its reopening remain.

The company said in a statement:

"As soon as we open the venue it will be shown on our website.
"We haven't lifted our covid restrictions in any of our venues, due to this we can't re-open Ripon until we lift our social distancing measures."


Ripon not on Curzon website


The two-screen Ripon cinema, which opened in November 2013, is not currently featured on the company's website, where 13 venues are listed.

Seven of the Curzon cinemas are in London, while in the north the company has locations in Sheffield and Knutsford, both of which have three screens.

Annual memberships range in price from £65 for a package that provides five credits for tickets or home cinema streams, to Curzon Cult + costing £850 per annum for 10 weekly credits.

A film lover, who was bought the basic £65 package in March 2020 as a birthday gift and asked to remain anonymous, told the Stray Ferret:

"More than a year after I received the gift from my family, I contacted Curzon's national number in May to ask when I could watch films in Ripon again.
"I was advised go to the cinema on June 4 and it would all be sorted out.
"Then I saw the story on the Stray Ferret saying that the cinema would not be opening on 4 June.
"I was annoyed and rang Curzon to ask why they had given out wrong information, but gave up after being on the phone for more than an hour listening to a repeat message saying that they were dealing with a high volume of calls.
"This is a very unsatisfactory situation and Curzon is doing itself no favours by treating its customers like this."






Read more:



  • Cinema-lovers pray that Curzon Ripon will reopen

  • Ripon Olympic hero's TV kiss from Tokyo 






In its statement on Tuesday, Curzon said:

"For our Ripon members who brought an annual membership there will be a full extension for the time they missed out on their membership due to us closing our venues.
"If anyone missed out on a screening due to our venue closure, we do offer a full refund for this, if they could contact us with a booking reference."