A woman in Harrogate said she was “horrified” to be hit with a £100 parking ticket whilst she was collecting an NHS prescription from Well Pharmacy on Wetherby Road.

Shirley Hopkinson collects a repeat prescription from the pharmacy, which is part of Kingswood Medical Centre, twice a month. She said she always phones ahead to check it is ready to collect.

When she came to pick it up on November 17, the pharmacy was busy so she waited for 33 minutes.

This is longer than the 15 minutes free parking allowed in the adjoining car park.

Ten days later, Ms Hopkinson received a parking fine for £100 from a private company called Civil Enforcement, which it said would be reduced to £60 if paid straight away. 

She queried the fine with the pharmacy, which told her customers regularly received fines for overstaying in the car park. It added she could appeal, although there was no guarantee this would be successful.

Ms Hopkinson said:

“I am horrified that an NHS doctor’s surgery and pharmacy have allowed a privately owned parking enforcement company to issue patients, family and friends with huge fines for simply collecting prescriptions.”

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Ms Hopkinson said the car park should be free to use for longer than 15 minutes, which she said is not long enough if there is a queue or you need advice.

She added:

“Wetherby Road is a very busy road with next to no on-street parking available for people to use. 

“When I was in the pharmacy an elderly lady that was collecting her husband’s prescriptions told me she had also been fined. Why should people who are ill, elderly or simply collecting medication be penalised? The car park has a few signs stating a waiting period of 15 minutes.”

A spokesman for Well Pharmacy told the Stray Ferret that it does not own the car park, so it does not control how long people can park there or whether motorists receive fines.

It said it was “deeply regrettable” that Ms Hopkinson had to wait 33 minutes, but said the pharmacy was under extra pressure due to covid.

North Yorkshire Police says only “as a last resort” will officers issue £100 fines to people not wearing face masks in shops.

From tomorrow, it will become mandatory in shops to wear face masks or face coverings to help limit the spread of coronavirus.

NYP also urged the public not to call 999 to report people for not wearing a face mask. Instead, reports should be made online.

The Stray Ferret has published a list of local retailers selling face masks.

Superintendent Charlotte Bloxham, silver commander for the response to Covid-19, said:

“Since the new regulations were announced, we have been liaising with local retailers to explain how we will police these new regulations.

“Demand on our service is almost back to normal pre-coronavirus levels, so we have to prioritise where we deploy our officers.

“We will take a sensible approach to enforcement and hope people understand that we cannot attend every incident. To that end, please bear this in mind before reporting anyone for not wearing a face-covering.

“To help keep our phone lines free for urgent policing matters, we urge anyone who wishes to report a breach of the regulations, to do so via our online coronavirus reporting form which can be found on our website. Please only call if a situation escalates and your safety is threatened.”

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• Where can you buy a face mask in Harrogate?

• ‘Impossible’ to enforce face masks in Harrogate shops, says police federation

An Oxford University study found that face masks are effective in protecting the wearer from the virus as well as everyone around them.

Last week, the Stray Ferret spoke to Rob Bowles, chair of the North Yorkshire Police Federation who said issuing fines would be “impossible and impractical.”

Several retailers in Harrogate also said mandatory face coverings could put people off coming to the town.

Clare Nelson, manager at menswear shop Porters, said:

“I would feel uncomfortable telling customers to wear a face covering. If a big group of lads were to walk in without them I don’t think I would be able to tell them to wear one. It might put people off coming into the shop. I don’t think we would be able to enforce this.”