harrogate borough council Archives - Page 38 of 159

Harrogate council sees increase in complaints in last five years, says study

Harrogate Borough Council has seen a rise in complaints over the last five years, according to an analysis of local government data.

A study by legal firm claims.co.uk shows that the authority has seen an 18.97% increase in complaints since 2017.

The analysis used figures from the Local Government Ombudsman and showed the most improved council’s across the Yorkshire and Humber region.

According to the study, Harrogate came 19th, below Kirklees Borough Council and City of York Council, out of 19 council where full data was available.

The figures show that the council received on average 3.6 complaints per 10,000 people across the district between 2017 and 2019.

This increased to 4.3 between 2019 and 2022.

Scarborough Borough Council was the most improved with a decrease in complaints of 38.95%, followed by North Lincolnshire Council with 34.62%.

George Patton from Claims.co.uk said:

“Council tax has increased by an average of £67 for Band D properties this year amid the cost of living squeeze.

“Along with the tax hike are residents’ rising expectations towards their local authorities to provide better services.

“Hence, although taking on your council might seem daunting, it’s vital to know your right as a resident and speak out if you feel that your council has failed to deliver a service.”

A Harrogate Borough Council spokesperson said:

“Harrogate Borough Council aims to provide an excellent service to our customers. If we get something wrong, we want to try to put it right quickly and learn from the mistake to help improve services in the future.

“We are generally able to resolve the complaints we receive but sometimes our customers are not satisfied with our response to their complaint and we signpost them to refer their complaint to the Local Government & Social Care Ombudsman (LGSCO).

“The data published by the LGSCO shows that it has received 103 enquiries or complaints relating to Harrogate Borough Council over the last 5 years and made 101 decisions on these referrals.

“Many of these cases were closed after initial enquiries (43), referred back for local resolution (29), or not upheld (11).

“In only nine cases was the complaint against the council upheld.”

In June, the Local Democracy Reporting Service revealed that in 2020/21 13 complaints were made against councillors alone.

There were 11 complaints where a monitoring officer and independent person ruled that investigations were not needed. This included allegations of bullying by a parish councillor.

Volunteers step in to run Conyngham Hall leisure facilities

Facilities at Conyngham Hall in Knaresborough are set to reopen after community volunteers stepped in.

Chain Lane Community Hub is set to run the kiosk, 18-hole pitch and putt, tennis courts and crazy golf as part of an agreement with Harrogate Borough Council.

The borough council has offered the management of the facilities to volunteers as part of a peppercorn lease.

It will see the kiosk and other attractions open every day of the October half term holidays from 10am until 3.30pm.

Sue Vasey of Chain Lane Community Hub said:

“This is such a positive step for Knaresborough and we are delighted with the support we are receiving from all parts of the community.

“We have already recruited 12 volunteers who are working alongside the Chain Lane team to make this happen. We are still looking for more, so please get in touch if you would like to be involved.

“Over half term, as well as the usual facilities, there will be autumn themed family craft activities which includes a nature trail with small prizes for the children.

“The kiosk will be providing light refreshments at reasonable prices – an opportunity for families to come together in a fun and affordable environment.

“Equipment for the golf and tennis facilities will be available for a donation towards the upkeep and future development of the facilities and supporting our local community sector.

“We hope as many people as possible will come along and support us and we are really looking forward to welcoming everyone.”

The move has been backed by Knaresborough Chamber of Trade, Knaresborough Connectors, local businesses, North Yorkshire County Council and Knaresborough Town Council.

The leisure facilities at Conyngham Hall were forced to close due to staffing shortages in June.

Cllr Sam Gibbs, Harrogate Borough Council cabinet member for environment, waste reduction and recycling, said:

“We are delighted that the community has stepped forward to bring the Games in the Park at Conyngham Hall back into use.

“It demonstrates what can be done when local authorities and community groups work together with one vision”

Levelling up council tax charges over two years is ‘best compromise’

A move to harmonise council tax payments across North Yorkshire “provokes a whole host of issues around fairness”, a meeting has heard.

A meeting of North Yorkshire County Council’s executive was told residents in Hambleton district were facing having to pay significantly higher bills to bring their charges into line with those being levied by second tier authorities elsewhere in the county.

However, leading members highlighted that many Hambleton residents were also facing significant council tax charges from parish councils for services such as public toilets that in other places were being charged for by district councils.

In addition, concerns have been raised that under proposals to level up council tax charges across the county, residents in districts such as Harrogate, Scarborough and Richmondshire would end up paying more for the same services from the unitary council for the next two years.

Councillors were told while Selby and Craven district residents faced paying relatively modest increases in their council tax to bring their payments up to the average, Hambleton district residents were currently paying £89 less than the average district council charge across the county.

The meeting heard a cross-party group of councillors representing all seven districts had agreed while it was necessary to bring council tax charges into line across the county as part of devolution, the authority would not seek to increase the funds it generated from the levelling up exercise.

Corporate director Gary Fielding told the meeting that councillors had achieved a consensus that levelling up the charges over two years would be the best compromise.

He added:

“The group did recognise that this does provoke a whole host of issues around fairness. Fairness is perhaps in the eye of the beholder, but this was recognised as an appropriate way forward.”

The authority’s executive member for finance, Councillor Gareth Dadd, said there was no easy way for the council to harmonise council tax charges and that there would be “winners and losers”.

He said while Hambleton residents paid less council tax to the district council than other areas, they paid council tax charges to town and parish councils that residents of other areas did not.

Coun Dadd said:

“In some of the ‘winning’ areas there currently isn’t a town council that picks up some of the services.”

After receiving the approval of the authority’s executive, residents will be consulted over the proposal, which will also be considered at a full meeting of the council next month.

Harrogate council leader asks for apology from victim of employee’s Twitter abuse

The Conservative leader of Harrogate Borough Council has called for an apology from a Liberal Democrat councillor who was a victim of offensive tweets sent by a disgraced council employee.

It follows the Stray Ferret’s revelation that an anonymous Twitter account posting abusive messages about Cllr Matthew Webber, among others, was run by the council’s head of parking services, Steve Rogers.

Mr Rogers resigned this morning with immediate effect – but a hostile email exchange on Wednesday reveals tension at the council as it attempted to deal with his actions.

The extraordinary message, seen by the Stray Ferret, was sent by Cllr Richard Cooper to Cllr Webber, copying in all councillors, the chief executive – and Mr Rogers, the very person who had been responsible for the abuse and was under investigation at the time.

It led to the council’s chief executive being forced to step in and call for silence on the issue.

Cllr Cooper wrote:

“I don’t read the Stray Ferret but a friend highlighted the article yesterday where you were quoted having complained to the chief executive about the Twitter account of a council employee calling for action and describing how a post about you had been upsetting.

“I sympathise. As many know I used to have a Twitter account but I came off because of the endless abuse I received.

“For some reason I find social media abuse far more hurtful than emails or phone calls. It is so easy for these keyboard warriors to type their anonymous bile late at night and cause hurt and upset.”

Cllr Cooper went on to mention he was aware of Cllr Webber’s complaint to the council’s chief executive, Wallace Sampson, and said he would not comment on that because he sits on the HR committee, which would have dealt with Mr Rogers had he not resigned.

Cllr Cooper pointed out in the email that Cllr Webber followed two accounts which he said were “dedicated to abusing” and “ridiculing” him. He appears to draw comparison between Cllr Webber following the accounts and Mr Rogers’ actions on his ChippyGlory account.

He added:

“Clearly if, as you state, Mr Rogers’ actions on his Twitter account bring the council into disrepute then the same could apply to your actions in following accounts clearly and specifically designed to insult and degrade me.

“I hope you will considering apologising and stop following those accounts and any others that I haven’t spotted that seek to demean, ridicule and insult local politicians.”

As well as copying Mr Rogers, Cllr Cooper sent the email to all 38 Harrogate borough councillors and chief executive Wallace Sampson.

Cllr Cooper said he did this “for transparency’s sake”, saying Mr Rogers should be aware of the correspondence. The full email from Cllr Cooper is below.

The Stray Ferret contacted Cllr Webber about Cllr Cooper’s email.

He said he did not want to comment any further on Mr Rogers, but he was considering making a complaint to the council’s standards committee about the council leader’s email.

He said he had never tweeted anything abusive in his life and found the comparison to be “completely inappropriate”.

He added:

“I was shocked and disappointed with the tone and the inference that I’m as bad as Steve Rogers.”

Less than two hours later on Wednesday, the council’s chief executive, Wallace Sampson, sent a firm email instructing councillors to stop all communications about the situation.

Following the article about Mr Rogers’ tweets on the Stray Ferret this week, Liberal Democrat leader Cllr Pat Marsh had called for the council employee to be dismissed, while fellow Lib Dem Cllr Chris Aldred asked for him to have supervision responsibilities for female staff members to be removed, and Conservative Cllr Nick Brown said he should be suspended while an investigation took place.

Referring to these statements and Cllr Cooper’s email, Mr Sampson wrote to all councillors to remind them of the need for the council’s HR processes to be followed. He added:

“I am therefore writing to all councillors to make clear that any further public comment or communication regarding this matter must cease with immediate effect, as such actions could be prejudicial to ensuring a fair and transparent process as the investigation takes its course.

“To be calling for the dismissal of an officer prior to an investigation considering the breach of policy is at risk of pre-determination.”

Mr Rogers has not posted from his Twitter account since the story was published earlier this week. He apologised for what he had previously posted and said he had “changed his persona over recent months”.

The Stray Ferret contact both Harrogate Borough Council and Cllr Richard Cooper for a comment on the situation. Neither has responded to our request.

BREAKING: Council officer resigns after Stray Ferret exposes abusive Twitter account

Harrogate Borough Council said today that it’s parking enforcement manager, Steve Rogers, has resigned with “immediate effect”.

It follows a Stray Ferret investigation that exposed Mr Rogers for being behind the abusive and obscene anonymous Twitter account @ChippyGlory.

Many victims of his abuse were Harrogate councillors and well known people in the town.

The Stray Ferret tracked the @ChippyGlory account for two years after being told from a source that it was run by a council manager.

Following our report on Tuesday, the council launched an investigation into Mr Rogers.

At the same time Liberal Democrat councillors called for Mr Rogers instant dismissal and Conservative councillor Nick Brown called for his immediate suspension during the investigation.

We will be publishing reaction to his resignation as we receive it.

The council has said it will not be making any further comment.

Harrogate Xmas attractions won’t go up until after Remembrance Sunday

Organisers of this year’s Harrogate Christmas Fayre have said they won’t erect any seasonal attractions until wartime remembrance activities have concluded.

The decision to put up a helter-skelter next to the war memorial two days after Remembrance Sunday divided opinion last year.

Some claimed it was disrespectful to locate it so close to the memorial, so close to Remembrance Sunday; others said the war dead fought for freedom and would have liked the idea of children playing on the rides.

Ivan Nicholson van Ingen, a former soldier of 40 years’ service, contacted the Stray Ferret to seek clarification on this year’s arrangements.

Mr Nicholson van Ingen said many veterans were upset last year at seeing the helter-skelter alongside the memorial and urged the fayre organisers not to install it before Remembrance Sunday, which is on November 13.

A spokeswoman for Destination Harrogate, a tourism division of Harrogate Borough Council, which is one of the Christmas fayre organisers, confirmed this would not happen. She said:

“We would like to assure Mr Nicholson van Ingen and your readers that, as with last year, Harrogate Borough Council has been in contact with the Royal British Legion to advise of plans for the town centre festive attractions prior to any final decisions being taken.

“We can also confirm that as with last year, no festive installations will be put in place this year or in future years before remembrance activities have taken place.”

The spokeswoman said the helter-skelter was put up on November 15 last year, increased footfall and and “provided a fun, safe, family-friendly experience that was particularly welcomed following the challenges of the pandemic”. She added:

“Our Christmas attractions will be in situ and open to the public between December 2 and January 8 and we look forward to a great opportunity for our residents and visitors to enjoy the festivities in Harrogate.”

Swinsty and Fewston parking charges to include ‘season ticket’

Controversial parking charges at Harrogate district reservoirs are set to include season tickets, Yorkshire Water has confirmed.

The company is to introduce payment machines and automatic number plate recognition at Swinsty, Fewston and Thruscross car parks.

Yorkshire Water said previously that the revenue generated will help to pay for an in-house rangers team, which would undertake maintenance jobs and tackle anti-social behaviour at its sites.

Proposals for parking machines at both Fewston and Swinsty reservoirs have been approved by Harrogate Borough Council.

While no date has been confirmed for when charges will come in, Yorkshire Water said they will include season tickets for one or multiple sites.

A spokesperson told the Stray Ferret:

“There will be an option for visitors to purchase a ‘season ticket’ for the year which can cover just one car park or all car parks in the Washburn Valley, obviously this will work out cheaper than ‘pay as you go’ option, depending on how frequently people visit.

“The prices for the season tickets will be £30 per annum for a single site and £45 per annum for multiple sites. Blue badge holders, as previously stated, will be able to park free of charge.”

Car park users will be able to pay via card payment on site, by using the RingGo app or telephone.

The proposed tariffs will be one hour at £1, two hours at £2, six hours at £3 and an all day pass for £5.

Bransby Wilson Parking Solutions, based in York, has been appointed to operate the parking meters.

While the company said the charges will help to avert anti-social behaviour, Washburn Parish Council and local residents previously raised “serious concerns” about the impact of parking charges on local roads.

The council wrote to Harrogate Borough Council to object to the plans at both Swinsty and raised concern that the charges will “lead to unsafe conditions on local rural lanes”.

Railings to be installed on Harrogate’s Bower Street

Railings are to be installed on Harrogate’s Bower Street in an attempt to reduce anti-social behaviour.

Businesses and councillors have expressed concerns about persistent problems caused by people “milling around” on the street, which is the other side of the One Arch tunnel into the town centre.

The issue came to a head last Friday night when a man was stabbed on the street.

Some people have said they are frightened to walk down the street and businesses are concerned about the impact on trade.

Police say the street attracts anti-social behaviour partly because it is located close to many agencies that provide help, and also because of the street design, which encourages people to linger.

Today Harrogate Borough Council revealed it had reached an agreement with private landlords on the street to tackle the problem. It said:

“The council has facilitated negotiations with private owners including landlords and Leeds Federated Housing Association to make the area more secure and have now reached an agreement to install railings to premises on the parade of shops to reduce access.

“These areas have consistently been used as a location where people congregate and where there is evidence of repeat antisocial behaviour.”

The Stray Ferret understands the council has been negotiating for years with the landlords to take action. The council statement said:

“As the land is privately owned, negotiations have taken longer than hoped however this work will look to be progressed as a priority with partners continuing to work alongside the council.”

Bower Street is located close to Harrogate Conservative Club and the office of Harrogate and Knaresborough Conservative MP Andrew Jones.

‘Trouble for a long time’

Cllr Richard Cooper

Richard Cooper, the Conservative leader of the council and its elected member for Central Ward, who is also Mr Jones’ office manager, said:

“All of us who live or work near this location know that it has been trouble for a long time.

“While the council has worked with the police on the issues the land is privately owned and installing secure boundaries is the responsibility of the property owner.

“Nonetheless, the council and other partners recognise the impact that antisocial behaviour and criminal activity has on the quality of life of residents, businesses and the wider community.

“That is why we have offered to help the property owners secure their boundaries and I am glad agreement has been reached on how to do this. I am grateful to the property owners for working with us on this.”

Bower Street

Mr Cooper added it was important to recognise “the people who congregate in these areas often have complex physical and mental health needs”, adding:

“When criminal acts are committed the legal process needs to happen. But we also need to redouble our efforts to support agencies like Harrogate Homeless Project and Harrogate StreetAid who can provide the wrap-around support enabling people to break out of chaotic lifestyles.

“Securing this area will solve the anti-social and criminal behaviour problem at this location. It will not, on its own, change the lifestyles of those who congregated on Bower Street. Long-term dedicated support is the only way to do that.”

Harrogate councillor calls for officer to be sacked over abusive Twitter account

The leader of Harrogate and Knaresborough’s Liberal Democrats has called for the dismissal of a senior council officer after the Stray Ferret revealed yesterday he was behind an anonymous, abusive Twitter account.

Steve Rogers, Harrogate Borough Council’s parking enforcement manager, used the handle @ChippyGlory to send abusive and obscene tweets -— many directed at Liberal Democrat councillors.

Pat Marsh says she will be raising the issue as a matter of urgency with the council’s chief executive, Wallace Sampson, at a meeting tomorrow.

Cllr Marsh says the revelation that the tweets came from a council officer are deeply unsettling.

“”I am deeply, deeply concerned. The tweets I have seen are deeply offensive. How’s he got away with it without other people knowing it was him?

“I need to know what process he is undergoing. He can’t be in the role he is in. He has lost trust from all sides. Isn’t this instant dismissal?

“This has damaged the relationship councillors have with officers. You start to become concerned – it might be one rogue person but you don’t know.

“It raises issues of whether there is a toxic culture at the council – it is very unsettling. We have got to have a relationship of trust between councillors and officers. “

Many of Mr Rogers tweets were sexist and some explicit and obscene towards women.

Cllr Marsh, said she is angry that Mr Rogers has been tweeting for so long and will asking the council to take the following action:

That Mr Rogers is removed form a position where he has any daily supervision and work programming responsibilities with female members of staff.
That the council fully explores any other tweets of a similar nature that The Stray Ferret may have and are not publishing at this moment.
Investigate if the tweets were made using council equipment during the actual working hours i.e. was he engaging in this activity during time he was being paid by the council.

In yesterday’s report, the Stray Ferret published a particularly abusive tweet Mr Rogers posted about the New Park Liberal Democrat councillor Matthew Webber. It was done with the consent of Cllr Webber to illustrate the nature of @ChippyGlory’s posts.

Cllr Marsh paid tribute to Cllr Webber and said he was brave to agree to the tweet being published:

“It impacts on people hugely – Matthew Webber has had a difficult year with the loss of his father. His tweets were personal – it is not acceptable.

“It was very brave of him to let the Stray Ferret show the tweet about him. We will give him every support at this time. It is totally, totally unacceptable.

“To have this thrust out into the public arena is not acceptable – let alone if it’s done an officer of the council.”

She added that Cllrs Philip Broadbank and Chris Aldred who were also targeted by Mr Rogers have given years of service to the town of Harrogate:

“Philip has given more than 40 years service to this town. Chris has also worked very hard and I feel really angry on their behalf.”

Conservative councillor Nick Brown who was also the subject of Mr Rogers’ derogatory tweets has called for his immediate suspension whilst the council investigates him.

“I am totally opposed to anonymous twitter accounts – it is a cowardly thing to do.

“I think he needs help, as do his 146 followers.

“What he is doing is totally obnoxious and he should be suspended immediately until a full investigation is completed.”

The Stray Ferret will ask the council for a response to the councillors’ demands.

Yesterday a spokesperson said:

“The council will consider any concerns in relation to the conduct of any of its officers and where appropriate investigate the matter in accordance with its policies and procedures.

“The council will not be commenting further at this time.”

Plan approved to convert former Pateley Bridge police station into home

A former police station in Pateley Bridge will be turned into a home after plans were approved.

The owners of Kendall’s Farm Butchers in the town bought the station on King Street.

Former North Yorkshire Police, Fire and Crime Commissioner Julia Mulligan announced last year that the building would be sold as part of cost-cutting measures.

The Stray Ferret later revealed in July this year that the station was sold for £297,000. It was estimated to sell for £142,000.

In a planning application submitted to Harrogate Borough Council by Paul Kendall, a third generation butcher, the family bought the building to relocate to Pateley Bridge.

Now, the council has approved the plan.

Planning documents reveal they had been looking to relocate closer to the business for many years but were unable to find anywhere suitable.

Harrogate architect James Robinson, who submitted the plan on behalf of the Kendalls, wrote that living within 200 metres of the main shop in Pateley will be “revolutionary” for the family, as it will allow for a much better work-life balance.

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‘Trouble for a long time’

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