A former chair of Healthwatch North Yorkshire has described the suspension of visitors to hospitals in Harrogate and Ripon as a “scandal” and called for the decision to be reversed.

NHS Harrogate and District Foundation Trust introduced the measure yesterday at Harrogate District Hospital and Ripon Community Hospital due to the threat of the Omicron variant.

Visitors are now only allowed for patients on end of life care, or if a patient has a learning disability or severe cognitive impairment like dementia. Parents or carers of children and birthing partners are also permitted.

Ripon Community Hospital, Firby Lane

It means that many patients will not be able to see their families and loved ones on Christmas Day.

Read more:

• Hundreds of Harrogate hospital staff still unvaccinated
• Harrogate and Ripon hospitals restrict visitors due to Omicron

Chris Brackley, who lives in Harrogate and stepped down in October as chair of Healthwatch, which gives patient feedback to NHS leaders so services can be improved, told the Stray Ferret:

“Harrogate and District Foundation Trust needs to reverse these measures immediately. They are unfair and an absolute scandal.

“If necessary bring in the requirement for visitors to provide proof of a negative lateral flow test. It may not be popular but it would be far better to give people that option.

“From the data I have seen I see no reason to bring in restriction on visitors. We at least need a date for when these measures are going to be under review.

“These new measures were communicated poorly and will leave many alone this Christmas, like my 91-year-old mother in law who fell at home and is suffering with a fractured pelvis.”

Harrogate District Hospital.

Mr Brackley added that he believed the number of unvaccinated frontline staff at Harrogate and District Foundation Trust posed a greater coronavirus risk than visitors, who could have had three vaccinations.

Decision ‘not taken lightly’

Last month the Stray Ferret reported that there were believed to be 450 unvaccinated frontline health staff at the trust, although that number is likely to have been reduced.

The Stray Ferret asked the trust to comment on Mr Brackley’s views.

Emma Nunez, executive director of nursing, midwifery and allied health professionals at the trust, said:

“This decision has not been taken lightly and it is one which trust’s across the country are having to consider. Many trusts already restrict visiting and others are currently considering putting similar restrictions in place.

“We understand that this will be disappointing for people who have a loved one in our care, and we apologise for any upset that this will cause, but we have had to take this difficult decision to protect both our patients and our staff.

“We will be reviewing our visitor arrangements regularly and we will look to relax visiting restrictions at the earliest opportunity.”

A health watchdog has laid bare the shocking lack of provision of NHS dentists in the Harrogate district in a new report published today.

NHS Dentistry in North Yorkshire: A Review of Public Feedback 2020-2021 found there was just one NHS dentist practice per 10,000 people in the district.

The report, published by Healthwatch North Yorkshire, also revealed that no Harrogate district dental practices were currently taking on new patients.

With so few dentists and so many patients, the report said many patients faced either long waits or high bills through private treatment.

Healthwatch North Yorkshire also highlighted how confusing it can be for someone attempting to find an NHS dentist.

In most areas across the county there are dentists listed on the NHS Choices website which do not actually provide an NHS service.

Volunteers from Healthwatch North Yorkshire called all of the practices listed on the NHS website in the county to ask if they were taking on new patients.

Three of the 19 in the Harrogate district said they were not NHS practices.

Read more:

• Investigation: ‘Shocking’ waits for NHS dentists in Harrogate district
• Housing Investigation: infrastructure at breaking point?

This means there are 16 NHS dentist practices in the Harrogate district for an estimated 160,500 people. None are taking on new patients.

Healthwatch North Yorkshire received 176 calls from the public in the last year about NHS dentists. The vast majority — 84% — were negative.

Some of the complaints from Harrogate residents:

Anonymous email, December 2020, Harrogate:

“I needed an emergency filling at the beginning of the first lockdown. I was offered a temporary DIY kit which worked for all of two days.

“Weeks go by. I finally got my appointment, only to find that they still can’t fix it because they can’t use all equipment without the correct PPE.

“God knows how many months later and I’ve still only got a temporary fix.”

Anonymous website feedback, April 2021, Harrogate:

“I have been trying to obtain an NHS dentist for my 10-year-old daughter, myself and my husband.

“One dentist in Knaresborough said they could add us to a list that had a three year wait for an appointment.

“Another told me that the only way that my daughter could be seen would be if myself and my husband took a private place at a cost of £75 for an initial consultation each.

“This is disgraceful and holding people ransom for their children to be able to access basic dental treatment.”

Anonymous telephone call, April 2021, Harrogate:

“Caller rang about their partner. They have a hole in their tooth. Rang 111 to arrange an emergency appointment because of the pain – it took a week and a half to get an appointment.

“The dentist charged £90, and gave antibiotics. Told them to come back two days later for further treatment, bill to be £1,600.

“I tried finding NHS dentists elsewhere, none anywhere. Partner can’t pay that as they have been unemployed for the past six months.”

What can be done to fix the problem?

Ashley Green, chief executive of Healthwatch North Yorkshire, said:

“The lack of access to and availability of NHS dentists has severely affected the health and wellbeing of people across North Yorkshire, from Scarborough to Selby, from Craven to Harrogate.

“The impact of coronavirus has only acted to exemplify a dental system already under enormous strain and challenge.

“We feel it is now time to act – and to use upcoming changes to NHS and social care reforms, specifically the emergence of integrated care systems to fuel this change.

“We hear on a weekly basis the struggles of people and families unable to be seen by an NHS dentist, but also the desire by NHS dentists to see and treat their patients more effectively.”