This story is sponsored by Newcastle Building Society.

Nearly two years after opening a branch in Knaresborough town library, Newcastle Building Society has been working hard to further its relationship in the local community.

Located within the library itself, the branch offers the same financial services – and crucially, human interaction – that a traditional location would, but uses fraction of the space, deeply embedded in a vital community service.

This departure from a traditional, full-sized branch has been well-received by residents in the communities in which these partnerships operate.

Michael Conville, chief customer officer at Newcastle Building Society said:

“We really take our time to understand our customers, their personal needs and how we can help them. We’re really strong on building long lasting relationships with our customers putting them at the heart of everything we do.”

Meeting the needs of the community

According to Michael, the Knaresborough branch has been one of the fastest growing in both customer feedback, and the number of new accounts opened with the building society.

Newcastle Building Society, located in Knaresborough Library

He said:

“It’s been a great success, and it’s really demonstrating that customers really value access to face-to-face interactions and the reassurance that comes from speaking to a friendly expert – it’s not all about being digital.”

Discussing the rationale behind exploring partnerships with community services and the benefits this could offer, Michael added:

“This was a way for us to consider, as banks leave our high streets removing vital services within local communities, where is the opportunity for regional building societies such as ourselves to establish a presence and be quite innovative in our approach.

“We’ve had to look at different ways we could still meet the needs of those local communities and by partnering with libraries or other groups that has allowed us to put all the services of a branch you’d normally receive right within the community itself, giving our members and new customers the exceptional customer experience that we’re known for.”

While other banks are changing the way services are offered, forcing many customers online without considering whether they’re able – or willing – to be, Newcastle Building Society is proud to prioritise both, to cater for all preferences.

“It’s about choice – you’ve got to provide choice to customers, through a channel that’s convenient to them, at a time that’s convenient to them.”

The opening of Newcastle Building Society’s Knaresborough branch in 2022

Pushing for innovation

The Knaresborough branch is at the forefront of Newcastle Building Society’s push for digital innovation, hosting a pilot of a multi-bank terminal for the app OneBanx.

The service allows customers of any bank to withdraw and deposit cash from their current account, free of charge – and without the need to be a customer of the society.

To find out more about what Newcastle Building Society can do for you, pop into branch at 40 Market Place or visit the branch page on the website.

Newcastle Building Society, Principal Office: 1 Cobalt Park Way, Wallsend, Tyne and Wear, NE28 9EJ, United Kingdom. Newcastle Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Newcastle Building Society is entered in the Financial Services Register under number 156058. You can check this on the Financial Services Register or by contacting the Financial Conduct Authority on 0800 1116768. Call 0345 734 4345 or visit the building society online at www.newcastle.co.uk. (April 2024).

This story is sponsored by Newcastle Building Society.

In many towns and cities just like Knaresborough, the growth of online shopping and the popularity of out-of-town retail outlets has changed the face of our high streets over recent years. And it’s hard to ignore the fact that the rise of digital banking is having an impact on the number of bank branches and the availability of financial services in our communities. 

With more than 5,000 bank branches across the UK closing since 2015, people who don’t have access to digital banking, or those who prefer to manage their money in person might well worry about the future of the once-familiar bank branch. 

However, one building society is gaining attention in the region by bucking the national trend of branch closures and for coming up with new ways to restore access to financial services in its communities.  

Newcastle Building Society has 31 branches across the North East, North Yorkshire and Cumbria – a number which has actually grown over recent years with the recent addition of the Knaresborough branch – and despite the number of branch closures by others around the UK, says its commitment to face-to-face financial services is only getting stronger. 

Michael Conville, chief customer officer at Newcastle Building Society said:

“Customers tell us again and again that they’re worried about the future of branches. As an organisation owned by our members we’re constantly thinking about how to better serve our communities and we’re absolutely committed to investing in our branches and growing access to local financial services.  

“Branches are expensive to run, but instead of admitting defeat and pulling down the shutters, we’re taking a fresh approach, working with local people and finding new ways to make branches work for our communities. That includes rethinking what the branch might look like and showing what can be achieved when you’ve got customers’ best interests at heart.” 

How has Newcastle Building Society bucked the trend?

One of the ways Newcastle Building Society has been able to open more branches when others around them close is through its innovative community partnership branch. Since 2016 the Society has opened in four new locations – Yarm, Hawes, Wooler, and Knaresborough, each time working with local partners to open a new branch in a space shared with other local services.

In Knaresborough, the Society’s branch sits inside the local library, taking up a fraction of the space of a traditional branch but offering all the same services and making it easy for people checking out the latest books to check out the latest savings interest rates.  

The Newcastle Building Society branch is a part of the library and information centre.

The Society is also investing in its presence in Newcastle city centre, with plans to open a brand new flagship community branch at Monument in summer 2024. 

Michael added:

“There’s a real risk of financial exclusion in places where banks have left town. Often that impacts the most vulnerable and makes people more reliant on others to help manage their money. The community partnership branch works when there is a real need for financial services and a clear desire from local people and leaders to work together to bring those essential services back to the high street. It’s been a success for us in four places already and we’re working on more community branches all the time.” 

Banking for everyone

As well as its commitment to branches, Newcastle Building Society is sticking with some of the more traditional ways of keeping up to date with your savings, such as the savings passbook, which many banks and building societies are phasing out.  

But the Society is also investing in the latest technology to hand the power of choice to its customers and help restore access to cash and basic banking services in places where the banks have left. In its Knaresborough and Gosforth branches, a UK-first pilot of a multi-bank kiosk allows customers of any bank to withdraw and deposit cash from their current account – whoever they bank with – under the Society’s roof, free of charge without the need to be a customer of the society. For small businesses in particular, it means less time spent travelling to their nearest bank and more time running their business. 

Michael concluded:

“Technology is probably the biggest driver of change in financial services and by working with OneBanx and their multi-bank kiosk, we’re helping to restore basic banking services which are especially important for small businesses and the wider health of the high street economy. We’re also investing in our digital offering, including our online savings portal and app, because we believe customers deserve the best of both worlds – the convenience of online services and the reassurance and comfort that only comes from a friendly conversation on your local high street.”

To find out more about what we can do for you, pop into your local branch at 40 Market Place or visit the branch page by clicking or tapping here.  

The Stray Ferret Business Club’s next meeting is an after work drinks event on Thursday, August 31 at The West Park Hotel in Harrogate between 5-7pm. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories. Get your tickets by clicking or tapping here.

A Harrogate manufacturing firm has promoted a long-term employee to its board of directors.

Belzona Polymerics Ltd, which is based on Claro Road, has appointed Charli Walton to the board after 12 years of service.

Ms Walton joined the company, which is a global designer and manufacturer of industrial repair and protection materials, in its marketing team back in 2011.

Now, she becomes the first female member of the Belzona board.

Mrs Walton said: 

“It is a great honour to be appointed to the board of directors. I would like to thank Belzona for giving me this incredible opportunity, as well as for the extensive investment made into my training and development in preparation for my new role.”

Barry Nisill, chief executive of Belzona, added:

“During Charli’s career with Belzona, she has developed an extensive knowledge which, teamed with her boundless enthusiasm, has seen her become an important member of the Belzona leadership team.

“On behalf of everyone at Belzona, I would like to congratulate Charli and wish her every success for the future.”

Knaresborough building society celebrates first anniversary with grant award

A building society in Knaresborough has celebrated its first birthday by offering a £3,000 grant to Henshaws Arts and Crafts Centre.

Newcastle Building Society opened its doors in the town’s library last summer.

As part of its anniversary, it has offered a grant to Henshaws from the Newcastle Building Society Community Fund.

The funding will help to purchase iPads and art makers, which will be used to support people living with disabilities and visual impairments.

Heather Pearman, manager of Newcastle Building Society’s Knaresborough branch, said: 

“Since opening our Knaresborough branch we’ve developed a strong relationship with Henshaws.

“Colleagues have lent their time to volunteer with the charity at some of its largest annual fundraising events, including Henshaws Bed Fest, with further plans to support the charity later into the year.”

Read more:

• Business Breakfast: Harrogate company in ‘strong financial position’ despite interest rate hike
• Business Breakfast: Harrogate district company awarded £20,000 to move production to digital

Sponsored by Newcastle Building Society

Home ownership, putting money into savings and having a comfortable retirement are all possibilities that should be open to anyone.

That is the message from Newcastle Building Society, which says it wants to offer vital financial education, through BIG talks, to help people improve their lives and plan for their futures.

In partnership with North Yorkshire Council, Newcastle Building Society opened its Knaresborough branch last year, after the last bank branch left the town in 2021. Since then, the long term addition to the town has become an integral part of the community.

The organisation chose its base in Knaresborough Library in order to ensure face to face financial services continued to be available in the town, and were accessible to all.

It launched a UK-first pilot this year with fintech OneBanx, offering a multi-bank kiosk within the branch, giving local residents and small business owners a way to access their accounts to deposit and withdraw cash, no matter who they bank with.

The branch has awarded grants of £2,000 to Orb Community Arts, and £4,000 to Chain Lane Community Hub, to mark its entrance into the community. While the team behind the branch has volunteered and taken part in local events.

Now, the Newcastle Building Society team is aiming to do more to give residents in the town and surrounding area access to the best financial education to ensure they can achieve what they want now and in the future.

Branch Manager Heather Pearman said:

“We believe everyone deserves a home and to have the opportunity to save and plan for their future.

“Our commitment to face-to-face banking services delivered in the community has never been stronger and since we opened in Knaresborough last year, we have been so pleased to be able to support local people to achieve their financial goals.”

The first BIG talk event at Ripley Castle

Over the past 10 years the Newcastle Building Society’s BIG talk events have helped hundreds of people make a start in improving their financial know-how.

Newcastle Building Society’s Community Specialist, Ken Hines, and Knaresborough Branch Manager, Heather Pearman, will be hosting the event.

The talk will focus on building understanding around saving for the future, why Newcastle Building Society is here and what else they are doing in the community in order to help people make smarter economic choices.

There will also be the chance to discuss personal circumstances and discover how the building society can tailor its services to meet individual needs.

The BIG talk will take place at Ripley Castle on Thursday, June 22, from 11.30am for around an hour. Refreshments will be served from 11am, with a light lunch to follow the talk.

The event is free, but there is limited capacity and attendees must book a space. To book, call 01423 648750, drop into the Knaresborough branch or click here.

Find out more:

For more information about Newcastle Building Society and the Knaresborough branch, visit https://www.newcastle.co.uk/our-branches/knaresborough.

Banking services have returned to Knaresborough with the opening of a new branch of Newcastle Building Society.

The town has been without a bank for more than 18 months after the Halifax branch on Market Square closed in February 2021.

Now, Newcastle Building Society has opened a community branch in Knaresborough Library.

Its chief executive Andrew Haigh was in town yesterday for the ribbon-cutting ceremony. He said:

“The feedback from residents and other businesses in the town has been fantastic and we’re looking forward to establishing a long and mutually beneficial presence in the town.

“We’re facing into a cost of living crisis which will impact every household budget in the country so I can’t think of a time when it has been more important for people to have access to the face-to-face financial services they need.

“Our members tell us time and again how much they value our branch network, and whilst so many banks are closing branches, we remain absolutely committed to the high streets across our region.

Knaresborough is the fourth community branch to be opened by Newcastle Building Society, following Wooler in Northumberland, Yarm in Stockton-on-Tees, and Hawes in Richmondshire.

As well as face-to-face financial services, the Knaresborough branch is expected to offer a OneBanx multi-bank transaction terminal by the end of the year. It will offer customers from all major UK banks a way to withdraw and deposit cash.

The building society worked alongside North Yorkshire County Council and Harrogate Borough Council to restore banking services to the town by opening its 31st branch.

To mark becoming part of the community, Newcastle Building Society has given grants of £2,000 to Orb Community Arts and £4,000 to Chain Lane Community Hub.

North Yorkshire County Council’s executive member for libraries, Cllr Greg White, said:

“The opening of a Newcastle Building Society branch in Knaresborough library has been welcomed in the local community. They already offer a community branch within Hawes library which has proved very popular with those who need access to cash, and is a great way of multi-purposing an already well-used building.

“The offer of financial services has significantly increased footfall into Knaresborough library and is encouraging new visitors through the doors.”

Read more:

• Poppies to adorn Knaresborough castle again
• Knaresborough Connectors aim to bring community together in ‘living rooms’

Business Breakfast is sponsored by Harrogate law firm Truth Legal. 

Newcastle Building Society has appointed Heather Pearman to manage its new community branch in Knaresborough which opened in July.

Since the last bank in the town was closed in 2021,  the building society said it had worked closely with the borough and county councils to restore banking access.

The building society said its community branch, inside Knaresborough library, showed its commitment to maintaining a high street presence across North Yorkshire.

Heather Pearman joins with over 10 years’ experience in financial services, having previously worked for Knaresborough’s Bradford & Bingley and Santander branches for 15 years.

She said:

“The people of Knaresborough have been crying out for the return of financial services to this thriving market town and we hope the arrival of our community branch will deliver the essential support they’ve been missing.

“After some time away from Knaresborough it’s a privilege to return to the town I love, and engage with some of the familiar and new faces that make this town such a jewel in North Yorkshire’s crown.

I look forward to integrating our new community branch into the heart of Knaresborough and delivering the much-needed local financial facilities for people and businesses in our area.”

Read More:

• Bank machines to be fitted in Knaresborough Library building
• Second banking blow for Ripon as Halifax announces closure

Harrogate solicitors, McCormicks, is the main sponsor for this year’s 28^th annual Yorkshire Young Achievers Awards.

The awards mark the achievements of outstanding young people aged under 35 and nominations are now open. Organisers say the winners don’t need to be famous, they can be completely unknown but have achieved something amazing for themselves or their community.

Chairman Peter McCormick OBE said: “This year has already seen some terrific achievements by young people from Yorkshire but we want to hear about more!”

The Awards dinner will be held for the first time since 2019 on Thursday 17 November at the Centenary Pavilion at Leeds United’s Elland Road ground and is the main fundraiser for the Yorkshire Young Achievers Foundation which makes grants to young people and organisations supporting them across the region.

The nomination categories are as follows:

• Personality of the Year (sponsored by Rudding Park)
• Youngster of the Year (Nabarro McAllister)
• Unsung Hero (Jamboree Entertainment Ltd)
• Achievement in the Arts (Martin Gerrard)
• Achievement in Education (Harrogate Town FC)
• Achievement in Management and Enterprise (CHR Group)
• Achievement in Sport (Leeds United Football Club)
• Special Award (Peter Gilman and GMI)

The Awards have raised more than £1.3m for young people and projects helping them across the region and anyone nominate a potential winner. Simply visit the Awards website at www.yorkshireyoungachievers.co.uk. The closing date for entries is Friday 2 September.

Business Breakfast is sponsored by Harrogate law firm Truth Legal. 

Harrogate digital marketing agency rebrands

Kariba, Harrogate’s oldest digital marketing agency, has rebranded as it celebrates its 25th year.

The business was set up by Chris Wilson in 1997, after being asked to build Harrogate Borough Council’s first ever website.

Since then, Kariba has gone on to design and build websites and provide a range of digital marketing services for clients in Yorkshire and across the UK.

Mr Wilson, who is Kariba’s managing director as well as its founder, said:

“Our brand refresh and new website means we have a more current look and feel, and in turn better reflects who we are and what we do today, so that we can appeal to those ambitious, growth-focused companies whom we love partnering with.”

Read more:

• Harrogate pet store celebrates a decade in business
• Harrogate Oak Beck Bridge project to cost £1m

Building society set to move into Knaresborough Library

Knaresborough Library will close today at 5pm for work to accommodate the new branch Newcastle Building Society that is due to go into the building.

Since the last bank in Knaresborough closed last year, North Yorkshire County Council and Harrogate Borough Council have worked with the society to maintain local access to financial services.

Harrogate Borough Council has also worked with Barclays to bring its mobile banking service to the market town.

The library will reopen on Saturday. The building society is expected to open late this month or early July.

Work to accommodate @NewcastleBSoc at #Knaresborough Library will start this week.

The library will close at 5pm tomorrow and is scheduled to reopen at 9.30am on 11 June.

More: https://t.co/6CqfsfCfjY pic.twitter.com/aOYN06L2Dp

— North Yorkshire Council (@northyorksc) June 7, 2022

Cllr Graham Swift, Harrogate Borough Council’s deputy leader and cabinet member for resources, enterprise and economic development, said:

“The issues regarding banking availability in Knaresborough have been well documented, and Harrogate Borough Council has pushed hard to seek a solution.”

Banking facilities are set to open in Knaresborough Library this summer that will give people access to numerous banks.

The arrival of a multi-bank transaction terminal will mean personal and business customers of all the major banks can withdraw cash, deposit coins and notes, move funds and pay bills.

Previously announced in March, the branch will be run by Newcastle Building Society, alongside the library and North Yorkshire County Council, in the building on Market Place.

After the loss of Knaresborough’s last bank, Halifax, last year, residents and business owners have had to travel to banks miles away or join the queue of people at the town’s Post Office.

The new terminal, run by OneBanks Hub, will work alongside branch workers who can offer face-to-face advice and private transactions.

The addition of the terminal is a pilot scheme with only one other machine being installed in Newcastle.

Duncan Cockburn, chief executive of OneBanks Hub, said:

“We developed OneBanks Hub to support communities without access to everyday banking. This initiative will help individuals and small businesses continue to do their critical financial transactions without having to travel miles to their nearest bank branch. It is a model that can be replicated in many more locations.”

The county council has said it is unable to give a specific opening date but said it would be this summer.

Read more:

• Calls for archeological survey into Knaresborough’s Roman past
• Crowds enjoy the fun at Knaresborough Spring Fayre

There is also a new shared banking hub set to open in Knaresborough by the Access to Cash Action Group.

Under the scheme, a building in Knaresborough will provide help with general banking queries and more specific issues, such as power of attorney and opening accounts.

Representatives from various banks will work in the hub on a rotational basis. The hub itself will be fitted out by the Post Office.