New Harrogate Pret criticised for lack of disability access

Pret a Manger has been criticised for opening a new shop in Harrogate that is currently inaccessible to wheelchair users.

Customers to the sandwich and coffee chain, which opened on Harrogate’s James Street on Friday, have to walk up two steps to enter.

Pret has said a permanent ramp cannot be fitted due “to the structure of the building”.

It added that a low-level bell has been fitted outside to alert staff to bring out a “purpose-designed portable ramp” when requested but it has not yet been delivered.

Local resident, Jeannine Fisher, contacted the Stray Ferret today after seeing a wheelchair user unable to get inside the shop. She said:

“It makes me very frustrated that we should exclude people from society.  It beggars belief that a multinational company, who must clearly be aware of the guidelines, have neglected to create inclusive access.

“With everything else that wheelchairs users have to navigate in the town it feels so unfair that they are unable to do simple things that others can do such as having a coffee with their friends.”

Harrogate charity Disability Action Yorkshire offers accessibility audits to help businesses do all they can to be fully accessible.

Chief executive Jackie Snape said:

“It is very disappointing that Pret had not consulted with disabled people, or a disability organisation, about accessibility to its new James Street outlet. We would be more than happy to speak with the local team as to what they can still do to aid disabled customers.

“We do note, however, that Pret has a digital accessibility policy on its website, it’s just a shame there isn’t a store accessibility policy to match!”

Read more:

A Pret spokesperson said:

“We know how it important it is for customers in wheelchairs to have easy access to our shop.

“Sadly, in Harrogate we’ve been unable to fit a permanent ramp due to the structure of the building and its listed status. That’s why we’ve had a bespoke portable ramp designed to give our customers step-free access into the shop.”

Fashion retailer Jules B to open in Harrogate

Fashion retailer Jules B is to open a shop in Harrogate at the start of September.

The shop, which will be in the former Jaeger unit on Cambridge Crescent, will sell only womenswear.

It becomes the latest national retailer this month to confirm plans to move to Harrogate, after Oliver Bonas and Pret A Manger.

Julian Blades, managing director of Jules B, said its brands “will be perfect for the sophisticated customer demographic in Harrogate and surrounding areas”.

He added:

“We have wanted to open in Harrogate for a very long time but never found the right location but once I saw that the old Jaeger unit was available we decided the time was right.

“The store will be purely womenswear and we have some very exciting new collections that I’m sure will prove very popular with the discerning public.

“We will be looking for four full time members of staff and two part time, preferably with a good fashion retail background.”

Read more:

Mr Blades and his wife, Rhona, opened their first womenswear store in Jesmond in 1984.

The retailer offers collections by designers, including Hugo Boss, Armani, Victoria Beckham, Barbour and Vivienne Westwood.

Jackie Wilson, property manager for landlord Hornbeam Park Developments, said:

“We are delighted to have secured award-winning independent retailer Jules B as a tenant in the former Jaeger Shop on Cambridge Crescent; a great addition to the high street which will enhance the shopping experience of locals and visitors alike.”

Pret A Manger set to arrive in Harrogate

The Harrogate district’s first Pret A Manger looks set to open.

The Stray Ferret understands the sandwich shop franchise will open on Harrogate’s James Street in the unit currently occupied by Messums Yorkshire, a gallery curated by artist Johnny Messum.

It is not yet known precisely when Pret will open but it is believed to be some time in March.

Besides sandwiches, Pret is also known for coffee so its arrival will add to the wide range of options available for caffeine fans.

The landlord of the unit was not available for comment but a well placed source told the Stray Ferret that Pret would be arriving soon.

Photograph: @messumsyorkshire, Instagram

Read more:

In the last six months, James Street has seen numerous retail units open and close; Hotel Chocolat opened a cafe in October; this was followed by a new yoga studio Ebru Evrim arriving in the former Laura Ashley building. Harrogate Discount Store is due to close this week.

Pret currently has over 450 cafes in England, with 310 of those in London. Currently, the closest to Harrogate is in Leeds.