Police reveal results of ‘highly effective’ 24-hour crime crackdown in HarrogateRipon shopkeeper sold vape containing the nicotine of 50 packets of cigarettesExclusive: Hackers demand ransom after breaching North Yorkshire Council computer system

International hackers have breached the trading standards computer system at North Yorkshire Council and demanded a ransom.

The Stray Ferret was tipped off by an anonymous source at the council who said the hackers had encrypted large amounts of data and were “demanding a ransom to decrypt it”.

The source added:

“Backups have also been encrypted so this is a big problem. This systems holds a lot of data and this breach could impact on a large number of crime investigations within the area.”

The Stray Ferret asked the council for further details about the breach, which is believed to have happened in March.

We asked how much data had been compromised and how it was able to happen, as well as what action the council was taking to resolve the situation, and the likely cost and timeframe.

The council issued a statement that included quotes from Mike Andrews, the National Trading Standards eCrime team’s national co-ordinator, and Madeline Hoskin, the council’s assistant director for technology.

The National Trading Standards eCrime team investigates fraud on behalf of local authorities.

The statement confirmed there had been “an incident”, which it said had been “contained” but did not clarify the extent of the breach.

Mr Andrews said in the statement:

“We are working with national agencies and other partners to investigate this incident.

“Fortunately, we became aware of the incident at a very early stage and swift action was taken.

“Protecting personal data remains our top priority and steps were taken to contain the potential impact.

“As the investigation is ongoing, it would not be appropriate for us to comment any further at this stage to avoid jeopardising any future legal proceedings.”

Ms Hoskin said in the statement:

“We take considerable precautions to prevent and detect cybercrime and take our responsibilities extremely seriously.

“We worked with an independent team of digital forensic specialists which helped ensure a swift recovery from the incident.

“No information related to the council’s customers outside of the data held by the National Trading Standards E-Crime Team has been affected.”

The council declined to comment further.

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Calls for urgent action to stop North Yorkshire children vaping

Calls have been made for urgent action to tackle children vaping across North Yorkshire amid an “explosion” in young people using e-cigarettes.

A meeting of North Yorkshire Council’s children and young people’s scrutiny committee heard the authority’s annual health and wellbeing survey concluded more than one in three of children aged 13 to 15 years old had at least tried vaping, while 9% said they used them regularly.

Smoking of traditional cigarettes was continuing to decrease and the use of illegal drugs remained low, the meeting was told, but some children were starting to vape while still at primary school.

The study found some 5% of 10 and 11-year-olds pupils responded that they had at least tried vaping.

However, councillors were warned the vaping statistics in its Growing Up In North Yorkshire study were “woefully out” and the actual prevalence of vaping was likely to be much higher.

Earlier this year Dr Mike McKean, of the Royal College of Paediatricians and Child Health, said vaping was becoming “an epidemic” among teenagers.

He said if the growth of youngsters vaping continued at the same rate, almost all children would vape within five years.

Dr Tom Cavell-Taylor, who is a governor at Ripon Grammar School, told the scrutiny meeting: 

“I don’t think young people appreciate the dangers of vaping.

“Vaping was seen as a better alternative to smoking, but there is a bit of a health time bomb going on with vaping and I don’t think that message is fully appreciated with young people.”

Cllr Kirsty Poskitt, who is also a youth worker, added it was “not unusual for year five and six pupils to be vaping”.

She said: 

“What I’m really concerned with is how fast the public health is getting out. I have conversations daily with young people that vape that have no clue that it is in any way dangerous.

“The parents see it as a much better, they taste and smell nice, they’re trendy, you’re not going to have that first hacking  experience of cigarettes.

“It’s a huge explosion and it’s one of my biggest concerns with young people.”

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The meeting heard councillors call for the government to step up campaigns to raise awareness of the dangers of vaping in the way that it has highlighted the risks of smoking tobacco and drinking alcohol or ban the sale of single-use vapes.

Councillors said by looking at the images in the windows of vaping shops alone, it was obvious children were being targeted.

The authority’s director of children and young people’s services, Stuart Carlton, said while he appreciated the immediate need to raise of the risks of vaping, it would be worse to launch a campaign that wasn’t accurate.

He said one of the issues with tackling vaping was that “the market moves really quickly”, so it was important to get messages precise.

Mr Carlton said: 

“I would just ban them. I think they should only be available on prescription as part of a smoking reduction programme to adults only. That’s how you get them out of the system.

“Some of the things that are giving us the most concern aren’t the ones sold in shops, it’s the illegal market. These are black market vapes with cannabinoid additions which are causing horrendous incidents to children who experiment. You can do something about vaping, but then miss the thing that’s doing to most damage.”

The scrutiny committee was told public health officials were teaming up with a range of bodies, including the NHS and Trading Standards, to tackle the issue in a coordinated way.

Harrogate district men fined for selling van with ‘potentially catastrophic’ brake faults

Two Harrogate district men were fined over £4,000 today for selling a van with ‘potentially catastrophic’ faults to its brakes and structural parts.

North Yorkshire County Council’s Trading Standards team began an investigation after receiving a complaint from a resident who had bought the van in October last year to use in a long-distance house move.

The Iveco Daily van was listed on a Gumtree advert as “ready to work and runs perfect”.

However, an expert vehicle examiner found that on a road the van was dangerous because some components were corroded and there was excessive corrosion to the brake discs.

Paul Beesley, of Allotment Gardens, Harrogate and Andrew Birch, of The Green, Kirkby Malzeard, Ripon pleaded guilty at York Magistrates’ Court to offences under the Road Traffic Act 198T8 and the Consumer Protection from Unfair Trading Regulations 2008.

Mr Beesley and Mr Birch were each ordered to pay a total of £2,006 in fines and costs at the rate of £200 per month.

The two men are listed on Companies House as directors of Boroughbridge firm Boss Motorhome Hire.

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County Councillor Derek Bastiman, executive member for Trading Standards, said:

“The resident relied on the description of this van in the advert he saw, and thought that he had bought a vehicle that he could use safely on an international journey.

“The nature of the faults on the van could have led to a terrible outcome for him, other road users or pedestrians, and for that reason trading standards officers will always take action where there is evidence that an unsafe vehicle has been supplied in the county.”

Only 12 of 500 complaints against Harrogate builders led to prosecution

Trading Standards has received 500 complaints against Harrogate district builders or contractors since 2012 — but only 12 prosecutions have taken place.

The Stray Ferret obtained the data from North Yorkshire County Council through a freedom of information request.

The request also revealed that 338 separate investigations have taken place following the complaints. However, the number of investigations each year has fallen sharply: in 2013 there were 72 and the number fell to just 16 in 2020.

The findings, along with the experiences of some of those who have filed complaints, have led to concerns about the value of taking action.

Jon Fallis, who filed a complaint after Harrogate cowboy builder James Moss left a £30,000 conversion in a poor state, said the figures “were not a surprise at all” and raised questions about the effectiveness of Trading Standards in tackling rogue builders.

Trading Standards, which is run by North Yorkshire County Council, has the power to investigate cases of poor work or allegations of fraud against builders.

Mr Fallis added:

“The numbers fit our experience. They have been difficult and obstructive. There’s no feeling they are on the side of the taxpayer.”

We spoke to another person who was so defeated by his dealings with Trading Standards he didn’t bother making a complaint after being unsatisfied with the quality of another Harrogate builder’s work.

The man, who asked to remain anonymous, called the department a “toothless tiger”.

Trading Standards is prevented by law from providing information about individuals or businesses, but its list of prosecutions against builders in Harrogate includes prison sentences, community service and compensation.

The full data is below:

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The Federation of Master Builders, a trade association for builders, conducted a national survey that found 56% of people who commissioned building work had a bad experience with their builder.

The body has called for the government introduce licensing to stamp out rogue traders.

Trading Standards response

In response to the FOI request, Matt O’Neill, assistant director growth, planning and Trading Standards at North Yorkshire County Council, said:

“Our trading standards service is determined in its enforcement work, not only to protect the residents of North Yorkshire as consumers, but also to ensure a level playing field for the many legitimate businesses in the county.

“The service receives about 7,000 complaints from consumers each year. Officers assess these to determine which should be investigated. Following an investigation, enforcement may range from advice and guidance to prosecution and confiscation or forfeiture of assets following conviction.

“In deciding whether to prosecute, the service must first be satisfied that there is sufficient evidence to provide a realistic prospect of conviction. A decision to prosecute is not taken lightly. Prosecution is a serious step with considerable repercussions for those who face criminal charges.

“The service has a strong track record. For example, a joint operation with colleagues from other agencies last year saw the courts order offenders to give up £140,000 in proceeds from their crimes to compensate their victims.

“There are occasions when the standard of businesses’ work does not meet consumers’ expectations. This is not acceptable and consumers could take action in the civil courts for breach of contract. However, such conduct would not necessarily amount to a practice over which the trading standards service could take action.

“Equally, businesses sometimes fail. This is recognised in law, with provision for the management of bankruptcy and insolvency. A business failure alone will not amount to conduct about which the trading standards service could take action. The Department for Business, Energy and Industrial Strategy has a remit to investigate sole traders and companies that have acted illegally in relation to the formation or solvency of trading entities.”

Trading standards criticised for response to Harrogate builder

North Yorkshire County Council’s trading standards department has been accused of not taking complaints about a Harrogate builder seriously.

Over a period of at least seven years, James Moss has set up and closed several new companies and has been ordered by the civil courts to pay tens of thousands to customers following multiple complaints of shoddy workmanship.

Yet trading standards, which has been aware of Moss since at least 2014, recently closed an investigation following a complaint due to a lack of evidence, which it said was “hampered” by the covid pandemic.

Trading Standards has the power to investigate cases that could ultimately result in a criminal record, fines, disqualification from acting as a director or even imprisonment.

People who have made complaints against Moss though to trading standards told the Stray Ferret that it could have acted against him years ago and spared a trail of misery for his customers.

2014: “Nothing happens”

Kev, who asked us not to use his surname, bought a fireplace from James Moss in Harrogate in 2014.

After the builder “made a mess of it”, the county court ordered Moss to repay some money back, which he has not received seven years later.

Kev said he complained to trading standards about Moss but was disheartened after the complaint went nowhere. He said “they didn’t seem to be bothered.”

Even though his dealings with Moss were many years ago, Kev said it was a stressful time for him and his wife who are still troubled by the experience today. 

He believes that if trading standards had taken tough action following his complaint in 2014, it could have prevented James Moss from trading by the courts.

“At the end of the day they have procedures, but nothing happens.”

2018: “Fobbed off”

In March 2018, four years on from Kev’s complaint, trading standards began an investigation into James Moss following a complaint from Karen Macgillivray-Fallis from Burton Leonard.

Ms Macgillivray-Fallis submitted her complaint after the builder left a garage conversion in such a state it had to be demolished.

But she has grown frustrated with the speed of their investigation into her case and says she felt “fobbed off” and “not taken seriously” by the department.

She said it took until September 2018 before she was even asked to submit a formal statement.

In October 2020 she received a letter from NYCC’s trading standards which said its investigation into Moss has been closed.

It had been exploring whether he had breached the Consumer Protection From Unfair Trading Regulation 2008 and the Fraud Act 2006 whilst working for Ms Macgillivray-Fallis.

The letter, which has been seen by the Stray Ferret, said it was closing the investigation due to a lack of evidence. It also blamed the covid crisis for hampering its inquiries, which Ms Macgillivray-Fallis said is not good enough.

She said:

“Using the pandemic as an excuse for inaction is a bit crass.”

“It’s just heartbreaking. I hate injustice.”

“Toothless tiger”

In the time that Ms Macgillivray-Fallis made her initial complaint to trading standards in 2018, others, including Gill Lawrence, Vicky Cooke and Anna McIntyre have all won civil cases against James Moss.

Moss has also set up eight new companies and dissolved five of them.

Last month, Ms Macgillivray-Fallis won her own case against Moss in the Harrogate small claims court when he was ordered to pay almost £10,000. 

Despite the civil courts ruling against Moss time and again, we are not aware of trading standards taking any firm action against the builder.

We spoke to one person who was so defeated after a previous experience with trading standards that he didn’t bother making a complaint after being unsatisfied with the quality of James Moss’s work.

He called the department a “toothless tiger”.

“A strong track record”

James Moss has always maintained his building work has been of good quality and has disputed some of the court claims against him. He told the Stray Ferret in November last year that he has ceased trading as a builder.

In a statement released to the Stray Ferret, Matt O’Neill, assistant director of growth, planning and trading standards, said he would not comment on individual cases but defended the department’s track record.

He said:

“Our trading standards service is determined in its enforcement work, not only to protect the residents of North Yorkshire as consumers, but also to ensure a level playing field for the many legitimate businesses in the county.

“The service receives about 7,000 complaints from consumers each year. Officers assess these to determine which should be investigated. Following an investigation, enforcement may range from advice and guidance to prosecution and confiscation or forfeiture of assets following conviction.

“In deciding whether to prosecute, the service must first be satisfied that there is sufficient evidence to provide a realistic prospect of conviction. A decision to prosecute is not taken lightly. Prosecution is a serious step with considerable repercussions for those who face criminal charges.

“The service has a strong track record. For example, a joint operation with colleagues from other agencies last year saw the courts order offenders to give up £140,000 in proceeds from their crimes to compensate their victims.

“There are occasions when the standard of businesses’ work does not meet consumers’ expectations. This is not acceptable and consumers could take action in the civil courts for breach of contract. However, such conduct would not necessarily amount to a practice over which the trading standards service could take action.

“Equally, businesses sometimes fail. This is recognised in law, with provision for the management of bankruptcy and insolvency. A business failure alone will not amount to conduct about which the trading standards service could take action. The Department for Business, Energy and Industrial Strategy has a remit to investigate sole traders and companies that have acted illegally in relation to the formation or solvency of trading entities.”

Warning over rise in doorstep scams after lockdown

A warning has been issued over cold callers targeting households as lockdown restrictions ease.

North Yorkshire Trading Standards and North Yorkshire Police have united to remind residents to be wary of people offering property repairs and gardening work.

It is the latest in a series of warnings issued over scams being carried out during the Covid-19 lockdown. Previously, Trading Standards have warned about scams involving supplies of PPE and hand sanitiser, and false testing and cures for the virus.

However, the authority said reports of crime had been “starkly absent” as people’s movements were restricted from March onwards. Cllr Andrew Lee, executive member for trading standards, said:

“We know these offenders are always on the lookout opportunities to defraud the elderly and vulnerable, but their ability to do so has been curtailed in recent weeks due to the lockdown provisions.

“We are very concerned that they will soon be back out and about cold calling vulnerable residents and trying to persuade them to have roofing, driveway, pressure washing, gardening and other work undertaken.

“Our message is very clear. Residents should not deal with doorstep callers.”

Police and trading standards officers said doorstep scams often include extreme overcharging for work, claiming work is required when it is not, poor quality work or damage to properties, and not providing any contact details for the person carrying out the work. In some cases, elderly and vulnerable residents are driven to the bank by the offender, to withdraw cash to pay for the work.

Police have warned residents to be wary of doorstep scams

Officers have advised residents considering having work done to get three quotations from local traders – ideally recommended by friends or family – and to take their time before making a decision. Anyone having work done has a statutory right to cancel the contract within 14 days.

Where that is not possible, they should approach traders for quotations through a trusted website, such as the County Council’s North Yorkshire Buy Local.

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DI Jon Hodgeon of North Yorkshire Police said:

“We’ve seen a number of scammers taking advantage of coronavirus and lockdown to target individuals but there are ways everyone can protect themselves.

We advise never to open the door to anyone you don’t know and certainly never invite a stranger into your home without verifying their identity first. An individual claiming to be a representative of an organisation should be more than happy to show you their ID card and even for you to ring their company to double check.

“High-pressure techniques or requests for money should raise immediate alarm bells. Remember, you do not have to open the door to cold callers and you have every right to ask them to leave.”

Doorstep traders can be reported to Trading Standards via the Citizens Advice Consumer Service on 0808 223 1133, or to the Police on 101, or 999 in emergency situations.