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13
Jul 2022
Last Updated: 13/07/2022
Yorkshire Ambulance Service declares 'critical incident' status
Yorkshire Ambulance Service is on its highest level of alert, which only occurs when it can no longer effectively deliver a service.
Photograph: Yorkshire Ambulance Service
Yorkshire Ambulance Service has urged people to only call 999 for serious or life threatening injuries because it is under “extreme pressure”.
YAS, which covers the Harrogate district, said in a statement it was operating on Resource Escalation Plan 4.
This is the equivalent to Black Alert for hospitals and is only declared when an ambulance service can no longer effectively deliver a service due, typically due to a major incident
All 10 ambulance trusts in the country have now declared a similar status.
Staff shortages and hot weather are among the reasons.
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YAS has asked people to consider contacting their GP, pharmacy or practise self-care as alternative options to the ambulance service.
A spokesperson for YAS said:
“An extremely high volume of calls is currently having a significant impact on both our 999 and NHS 111 operations.
“We have taken the decision to move to REAP Level 4, our highest level of escalation, and while the situation is being managed in line with the plans that we have in place to protect our core services, unfortunately there are patients who are facing delays and we are very sorry that we are unable to respond to them as quickly as we would like.
“All emergency calls are categorised according to the nature of a patient’s illness or injury and those in a life-threatening condition are always prioritised. It’s important that members of the public only call 999 for an ambulance when it is a serious or life-threatening emergency. This will help us to focus our efforts on our most poorly patients.
“You can also help us by not calling back to check where the ambulance is as we need those phone lines to be free for those in a life-threatening condition. However, if the condition of the patient changes or if you feel you no longer need an ambulance, it’s important that you let us know.
“For anyone with less serious illnesses and injuries, they should consider self-care, their local pharmacy, GP surgery, urgent care centre or making their own way to the emergency department. Our NHS 111 service is also available online at 111.nhs.uk or by calling 111.
“We will continue to monitor the situation closely and thank all our hard-working staff and volunteers for their efforts at this challenging time.”
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